Bill Luke Santan

Insulting! Just came from the dealership. My wife wanted a different car after 5 years. She was looking at Jeep Cherokee's and Lincoln MKC's. They had a few, Just came from the dealership. My wife wanted a different car after 5 years. She was looking at Jeep Cherokee's and Lincoln MKC's. They had a few, found an MKC she liked. We brought her 2011 Jeep Wrangler 4 door hardtop Unlimited with 2" lift, oversize tires/wheels, fully loaded with 59K miles and super clean. KBB trade in value was $20L to $23K. The sales guy wrote everything up to see what they would give for trade. He came back after talking with his F&I guy and offered $10.9 trade in value. ARE YOU KIDDING ME! I confirmed what he was saying and he told me that he had dropped the price of the MKC by $2K. So where is the disparity of $10K. Even the Nissan dealership across the street offered $18.2 and he said that's because Nissan pads their prices. I'm sorry but this is 2020 where most buyers have access to this thing called the internet, where a great deal of research gets done before we step on the lot! I got on the phone and explained everything to my buddy who is has been an F&I guy in CA for 20 years. He said the guy was jerking my chain and to walk away. So I explained to the sales guy, 1, the offer is insulting. 2, you'll sell the Jeep with how it looks quickly and for about $24K, not to mention how many buyers it's going to attract on the lot. I didn't appreciate being insulted and demanded our keys. He starts the car sales SOP, saying that he has to go get the keys but when he walks to the F&I guy, my wife sees him pull the keys out of his own pocket, so now he's a liar too. Then he comes to us with the key and says his boss made a mistake and thought it was a soft top not a hard top and he reran the estimate and magically came up $6K. If I plug in the details on KBB.com and compare soft top to hard top, the value is less than $1K, so where did they come up with $6K for their mistake? I'll tell you where, out of the fact that I told him he was insulting and was losing a sale. So then the sales guy, trying to save the sale says, sell your jeep outright and come back. I told him you will NEVER see me on a Bill Luke lot again! If that's how you treat people, by taking advantage of them, then you can KMA! Now I know we aren't going to get private seller pricing on a trade in and I know some dealerships will be higher and some lower on trade in but this was the most insulting experience I have ever had at a dealership and I've sold cars for a little bit years ago, so I understand some of the process. Of course we didn't have as educated a buyer back then because of how the internet information has exploded. So I'm putting this out as a combat veteran and retired police officer, to any of my fellow vets and first responders, don't waste your time at Bill Luke dealerships! More

Total incompotents Do Not use this dealership it is a waste of your time . I had I check sent to them from my lender overnight . they never acknowledge receiving it and Do Not use this dealership it is a waste of your time . I had I check sent to them from my lender overnight . they never acknowledge receiving it and sold the car from under me . I had to go back and get my check they were totally indifferent to this , didnt even care or apoligize for it . Terrible communication and very unprofessional , during test drive the salesman talked crap about the other saleman . Not good people , dishonest . do yourself a favor and buy elseware You been warned More

Thank you Jason for the GMC Terrain From the initial email from John Heinzig from the internet side to the sales part with John to the financial personal Chad was a great experience I am From the initial email from John Heinzig from the internet side to the sales part with John to the financial personal Chad was a great experience I am like 90% of people and avoid car shopping because of the hassle and the run around and every stereotype that goes with it out of multiple back experiences. This was by far the best car sales experience I have ever had from no pressure and just being absolutely polite and talking to me like a regular person, credit check was simple and the financials were very simple and love the tablet type system in the financial department. They stayed past 9pm and were so calm and not rushing to get me out and ended up being there til 10pm but their customer service was outstanding and friendly while maintaining professionalism. I will definitely recommend Bill Luke San Tan and Jason the salesmen I dealt with to anyone in search of a new vehicle, thank you again. More

Unpleasant, Misleading Experience My broker found my family a used car at Bill Luke Santan. Dealer wouldn't hold it for us so we rushed to the dealership right at commute hour to see t My broker found my family a used car at Bill Luke Santan. Dealer wouldn't hold it for us so we rushed to the dealership right at commute hour to see the car (we live one hour away). We were ready to purchase the car for the price that it was listed for, but the dealer had added an additional charge for something we didn't need/want (additional fee buried in fine print). Also, we found a part of the car's interior missing (something for the trunk), and the dealer wouldn't negotiate with us on that component either. The team was completely inflexible and wouldn't negotiate (from sales to mgmt). If they're going to add components to a vehicle and expect customers to purchase those components, then they should add the cost to the marketed sticker price. I found the whole experience to be misleading (it was a stereotypical "used car sales approach"). Also, the entire sales team that we worked with was outwardly rude to my broker in front of my family, making the experience very uncomfortable. Wouldn't recommend this dealership at all and will find my daughter a safe car elsewhere. More

Amazing Experience *** Purchased a vehicle at Bill Luke Santan and the process was a breeze. Loved the "no" pressure sales approach, very refreshing. Used to HATE the deal Purchased a vehicle at Bill Luke Santan and the process was a breeze. Loved the "no" pressure sales approach, very refreshing. Used to HATE the dealership experience. We worked with Scott and he was very knowledgeable and a delight to deal with. Finished up all the paperwork and went to take possession of the vehicle, realized that there was only one key. Joey jumped in to make the sale an amazing success all around. Thank you ALL! More