Bill Luke Santan

WORST EXPERIENCE EVER! !! They REFUSED to sell me the car I already had an approved loan by an underwriter for, and from a financial institution they use at that dealership. !! They REFUSED to sell me the car I already had an approved loan by an underwriter for, and from a financial institution they use at that dealership. They REFUSED to run the reference number of the approved loan unless they ran my credit again to try other lenders. Even though all they had to do was run the sale, and charge my debit card for the $5K I wanted to put down. We had placed a hold of $1,500 to hold the car aside for us so we could come in and sign papers and take the car home. This was the 2nd time we were there. We live over an hour away (2 hour trip), and prepared for our visit. We basically did all the hard work for them, all they had to do was present us with the papers to sign, and take our $. Again..... I can't believe that Bill Luke Santan REFUSED to take our money. This is my 14th car purchase, and I'm still livid with this complete LACK of customer service, ethics, or any sort of basic respect. I truly believe the sales manager and sales gal thought because I look very young, that they should treat me like a child. It's infuriating to have people younger than you speak down to you like you lack any sort of intelligence. I had them void the $1,500 hold. Which wasn't a hold, they actually pushed the money/sale through. Then they had the audacity to re run my card again on Monday. I now have to wait for $3K to go back to my bank account, which can take up to 10 business days. They also added on pricing on top of the already established sticker price for extras like tint. Which is another layer of how shady this dealership is. I will be submitting this case to the Arizona Attorney General, and the BBB for the refusal of sale that was clearly discrimination. 8/12/2023 More

Salesman, Eric was awesome to work with and he showed excellent customer service and support. Brian was also very helpful in making sure my car needs were met. excellent customer service and support. Brian was also very helpful in making sure my car needs were met. More

Daniel was a ture help with everything would recommend to friends hes a true mvp! friends hes a true mvp! More

Always new about Bill Luke from some of the cars they sponsored since I was a kid at the drag strip. .Nice place Andrew was great doesn’t pressure or try to sell you something more expensive. Would recom sponsored since I was a kid at the drag strip. .Nice place Andrew was great doesn’t pressure or try to sell you something more expensive. Would recommend and will use Bill Luke for future purchases and veicle service. More

After car shopping all day with my very picky 17 year old daughter, we stopped here as our last spot. So glad we did! She found the car she is in love with and we and had a wonderful experience with Andrew!! daughter, we stopped here as our last spot. So glad we did! She found the car she is in love with and we and had a wonderful experience with Andrew!! Thank you for helping make her heart so happy today Andrew! More

Peter was easy to work with. He was transparent, professional and patient with us throughout the process. He was transparent, professional and patient with us throughout the process. More

The dealership was clean open on time, and fun (basketball) friendly and easy to find (basketball) friendly and easy to find More

Nick was so helpful with just knowing where each car was that I was interested in looking at and had no problem letting me take a test drive took his time and answered all my questions. Even though I wa that I was interested in looking at and had no problem letting me take a test drive took his time and answered all my questions. Even though I was just looking to followed up and keep me posted when new car that would be a good fit came in. More

My experience was fast, easy and straight to the point I worked with Levi, and he answered all my questions, and was very professional. worked with Levi, and he answered all my questions, and was very professional. More