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Bill Luke Santan

Gilbert, AZ

4.7
959 Reviews

3404 S Speedway Dr

Gilbert, AZ

85297

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Showing 959 reviews

September 18, 2023

Great car for the price, great help from Todd. Low balled on our trade in. More

by jwm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Todd Navarro
Oct 13, 2023 -

Bill Luke Santan responded

We're pleased to hear that you were happy with the value of our vehicle and the treatment you received from Todd. Please feel free to contact our General Sales Manager Brian Slack at 480-676-6687 if you would like to discuss the terms regarding your trade in.

September 18, 2023

Jesse was more than patient. The transaction took a long time as I was communicating with my wife out of state. He was able to multitask (help others he had appts with) and still More

by RyanD
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steven Garcia, Jesse Hernandez
Sep 19, 2023 -

Bill Luke Santan responded

Congratulations on the purchase of your new vehicle, Ryan! We are pleased to hear that Jesse was patient and appreciate you allowing him to assist other customers while you worked out details with your wife. Thank you for choosing Bill Luke Santan!

September 07, 2023

Joseph the Salesman was great. The finance person, Kyle Slade was not so great. He was very slow, he kept saying he was too busy and we would just have to wait. It also seemed l More

by Farleyzilka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Merida
Sep 07, 2023 -

Bill Luke Santan responded

Thank you for the feedback. We are pleased to hear that you enjoyed working with Joseph, and we will be using your valuable feedback to coach our other staff members.

September 02, 2023

Had to get a new car promptly. Peter was very helpful with videos, answering questions about the cars, the financing, and my alternatives.. was able to choose a car and close a sat More

by Questfire007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Melillo
Sep 07, 2023 -

Bill Luke Santan responded

Thank you for the feedback. We appreciate your business and strive to have every guest leave as satisfied as you with their experience and vehicles. We look forward to working with you again!

September 01, 2023

Great experience for a first time buyer - the process was quick and easy. Eric Collins was friendly, professional, patient, and knowledgeable. I never felt pressured into a decision. Grateful for the experie More

by jner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance department was great as well, Eric Collins
Sep 07, 2023 -

Bill Luke Santan responded

Thank you for the feedback! We are thrilled that Eric provided you with a positive first-time buying experience. We appreciate your business and look forward to serving you again!

September 01, 2023

They made buying a car easy! They passed communication 101 with flying colors! Thanks again! More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iris Wade, David Vega, Liz Anaya, Ignacio Mayoral, Andrew Berlin
Sep 07, 2023 -

Bill Luke Santan responded

Thank you for sharing your positive experience, John! We're thrilled that Peter provided excellent communication and made your buying experience easy. Take care!

August 31, 2023

For me personally it is always about first impressions, Scott won me over on about 30 seconds by simply asking my name and shaking my hand like an actual human. The car selling industry has, and will alway More

by DreMar
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Ferguson
Sep 07, 2023 -

Bill Luke Santan responded

We cannot thank you enough for the positive feedback! We're pleased Scott provided an honest and personable car-buying experience. Thank you for your business, and we wish you many happy miles in the Toyota 4Runner!

August 27, 2023

Terrific experience. No pressure and no haggling. Full transparency throughout the entire process and Peter was incredibly patient, knowledgeable, friendly and understa More

by BG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance department folks were great as well , Peter Melillo
Sep 07, 2023 -

Bill Luke Santan responded

Thank you, BG! We appreciate your kind words and recommendation. Peter is an asset to our team, and we're pleased he provided you with a friendly and transparent car-buying experience. We look forward to working with you again and hope you are enjoying your new vehicle!

August 25, 2023

It is a nice and clean dealership. Todd Navarro (sorry i did not get to meet you personally) and Bianca Soto kept in touched to make sure we are being helped. Eric Collins is the guy k More

by Me
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Collins, Todd Navarro
Aug 25, 2023 -

Bill Luke Santan responded

Thank you for your review. Your honest feedback allows us to identify where we can improve and coach our team accordingly. We are sorry that your experience was not entirely positive, but pleased that you enjoyed working with Eric and Todd. Enjoy your new vehicle!

August 22, 2023

We were pleased with the dealership, our sales and finance people, and the buying process. More

by BeccaAnn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi Romney
Aug 22, 2023 -

Bill Luke Santan responded

Thank you for the feedback, Becca. We appreciate your business and strive to have every guest leave as satisfied as you with their experience. We look forward to working with you again!

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