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Bill Luke Santan

Gilbert, AZ

4.7
959 Reviews

3404 S Speedway Dr

Gilbert, AZ

85297

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Showing 959 reviews

November 22, 2023

Sales man rude and he does not help customers to get their new car. I had to go to another dealership. Sales man doesn't like to make business More

by arlene.miranda800
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Timothy Quintana
Nov 28, 2023 -

Bill Luke Santan responded

We're sorry to hear that your experience was not a pleasant one. We have been trying to get in touch with you to collect some additional information to better address your concerns. Please reach out to a member of our management team at 480-676-6699.

November 21, 2023

A Remarkable Experience with Peter and Tanner at Bill Luke Santan I recently had the pleasure of working with Peter at Bill Luke Santan when purchasing a car for my daughter, and I couldn't be more pl More

by 1414gemini
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner, Peter Melillo
November 17, 2023

I called to purchase the car at the advertised price. I was sent an invoice for the car via email. The car was $1500 higher than the ad. I asked about this, and was told the advertised price was only ava More

by lash59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christopher Vega
November 06, 2023

Wonderful reception and helpful staff. Helpful in addressing customer needs and in navigating through all the processes of car purchase Would recommend for my family and friends.Hope to com More

by jkipchirchir2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian McFadden
October 22, 2023

There was confusion on things and it made it a bit difficult but things were easily resolved and was able to get what vehicle I wanted. The service department is very incredible, they were quick to he More

by Britt
Recommend Dealer
Yes
Employees Worked With
Todd Navarro, Jesse Hernandez
Nov 06, 2023 -

Bill Luke Santan responded

We're sorry to hear that your experience was not an entirely positive one but are pleased to hear that our service department was able to offer you great service. We hope to have another opportunity to work with you in the future and show you an experience that mimics that of which you had with our service department.

October 21, 2023

Todd was amazing - we’ve purchased many cars and the process can be arduous - this was one of the best experiences we’ve had and I love my new car More

by kymmy12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner in finance , Todd Navarro
Nov 03, 2023 -

Bill Luke Santan responded

Thank you, Kymmy! We appreciate your kind words and are grateful for the opportunity to assist you. We hope you are enjoying your new MINI!

October 18, 2023

The internet rep I worked with wasn't there. The "product expert" on the Polestar couldn't get the car to engage. Something was wring with the key. Blah blah blah. Bottom line - I drove half an More

by Ted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
That forgettable Rep
Nov 06, 2023 -

Bill Luke Santan responded

We're sorry to hear that your experience was not a positive one. We are unable to locate you in our database. Please call in and speak with a member of our management team so that we may collect some additional information to better address your concerns.

October 10, 2023

Daniel was very helpful through the buying process. Took a little longer than I like but all went well. More

by wiss
Recommend Dealer
Yes
Employees Worked With
Daniel Luevano
Oct 17, 2023 -

Bill Luke Santan responded

Thank you for your feedback. We understand that wait times can be frustrating, but we're pleased that Daniel provided helpful service. Thank you for choosing us!

September 28, 2023

I was welcomed and they were willing to work with me to keep my business. Showed they care not just trying to sell. More

by JHorta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Navarro
Sep 29, 2023 -

Bill Luke Santan responded

Thank you for the kind review! Our goal is to provide a welcoming, quality experience for all customers, and we're pleased to hear that you felt that during your visit.

September 20, 2023

Excellent customer service from Nick Sokol, also our salesperson. Great buying experience from the moment we arrived to retrieval several days later. Nick went above and beyond helping us during our b More

by salemsmoke
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Sokol
Sep 20, 2023 -

Bill Luke Santan responded

Thank you for the wonderful feedback! We're delighted that Nick provided excellent service and went above and beyond to assist you. We appreciate your business and hope to see you again soon!

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