Bill Luke Santan

Jake was great to work with! I was looking for a truck for my wife to upgrade her Tahoe and they had a beautiful Denali available. Had to go back and forth on my trade but all in I was looking for a truck for my wife to upgrade her Tahoe and they had a beautiful Denali available. Had to go back and forth on my trade but all in all got what I wanted. More

I would highly recommend Bill Luke San Tan, especially our salesperson, Tanner. Our experience with Tanner was positive from beginning to end. My husband and I visited the dealership after conducting exte our salesperson, Tanner. Our experience with Tanner was positive from beginning to end. My husband and I visited the dealership after conducting extensive research on vehicles we were interested in. The dealership happened to have two of the models we wanted to see, and Tanner took the time to walk us through the pros and cons of each. He provided thoughtful guidance that helped us make an informed decision and worked hard to ensure we felt comfortable and confident with our choice. This is the second time we have purchased a vehicle from Bill Luke, and it is a dealership we would certainly consider again in the future. That said, there were a few areas where the experience could have been improved. Five days before our visit, I received an email with an internet price for the vehicle we ultimately purchased. When we mentioned the email at the dealership, we were informed that the price had increased by over $400. It would have been appreciated if the dealership had honored the originally quoted price. Additionally, despite having an appointment, the wait time for financing was longer than expected. At times it felt as though our time was not valued as much as we valued the dealership’s. Another inconvenience involved the vehicle’s mobile app membership. I had to cancel the dealership’s account associated with the vehicle and set up my own, which required sending proof of purchase and waiting 48 hours for processing. This seemed like something that could have been handled by the dealership during the purchase process. Lastly, the vehicle had very little gas in it when we drove it off the lot, which was somewhat disappointing after completing the purchase. Overall, however, Tanner provided excellent service and made the buying experience positive, which is why we would still recommend Bill Luke San Tan to others. More

Arturo listened to what we were looking for, offered advice, and was not pushy at all. He went above and beyond to make sure we were satisfied and happy with our experience. advice, and was not pushy at all. He went above and beyond to make sure we were satisfied and happy with our experience. More

I bought a new maxima from them with under 50k miles on it and was sold a warranty that according to the financial manager "covered everything mechanical and electrical" for 5 years or up to a certain mila it and was sold a warranty that according to the financial manager "covered everything mechanical and electrical" for 5 years or up to a certain milage that I am not even close to yet. He also told me I would be sent with the list of everything covered but he never did. I have had multiple issues with the car ever since I bought it including now what I am finding out will require and entirely new engine because the piston ring has failed causing irreversible damage to the engine and causing oil to leak into the engine causing white smoke to come out the exhaust. I took my car to them multiple times trying to get the issue resolved but the first two times I took it in they "couldn't find anything" and I was charged money out of pocket for it and I took my car to Brakes Plus and they were able to tell me what was wrong within a couple hours but bill Luke didn't want to listen to any of that because it would cost THEM. Finally after I took it to them for a third time now they figure out what's wrong (which by the way is exactly what Brakes Plus said before) and will not cover what is wrong with the car THEY sold me even though the finance manager told me multiple times when purchasing the car that the warranty I bought would cover EVERYTHING which was the only reason I purchased it, but when I contacted CNA, the warranty company, they don't even sell a warranty that covers everything and they told me they get this often where the finance managers lie to the customers about their coverage. I have been in contact with multiple managers at bill Luke and they are not willing to help me what so ever with this issue when THEY are the ones who lied and screwed me over when I gave them my business. They have also refused to get me in contact with the GM to get me more help. More

The overall process from inquiry to signing was well managed. Excellent communication and overall assistance in facilitating the purchase. managed. Excellent communication and overall assistance in facilitating the purchase. More

Johnny from Bill Luke Santan was a huge help and a breath of fresh air when it comes to the car buying process. He was very personable and waited on us hand and foot. The other managers that we dealt with we of fresh air when it comes to the car buying process. He was very personable and waited on us hand and foot. The other managers that we dealt with were just as helpful. When I buy a car, this is how I want the process to go. I never felt pressured and enjoyed the process from start to finish. I would recommend and will be back to see Johnny at Bill Luke in Gilbert in the future. More

I recently traded in my vehicle and gave a down payment, over a week later I received a call stating the terms of the lone had changed and in order to keep my vehicle I had to pay an additional $20,000. I w over a week later I received a call stating the terms of the lone had changed and in order to keep my vehicle I had to pay an additional $20,000. I was told I could also trade it for a similar vehicle but they only had one other similar vehicle. I had no choice but to take back my trade in and give back the vehicle that myself and my family were very excited to have. When we went to the dealership this morning everyone we interacted with seemed uncaring and unwilling to help. This has been extremely stressful and has included large expenditures that we will not recoup, we feel taken advantage of. More

I just bought and took delivery of a 2023 Mazda Miata MX-5 today, February 12, 2026. I bought the car sight unseen, by the internet sales department. No test drive because of the 82 mile round trip dis MX-5 today, February 12, 2026. I bought the car sight unseen, by the internet sales department. No test drive because of the 82 mile round trip distance. I have owned several Miata cars in the past, and was looking at model year 2016 because of the redesign in 2016. I spent hours and hours on the phone with the dealership, from Sunday, February 8th to Wednesday, February 11th, the date that their sales staff drove out here to deliver the car to me. They put up with my sometimes angry temper, and at one point a manager called me and informed me that they are cancelling the deal and refunding my $1,500 deposit because he did not like the way I was talking to his staff. I have to say, Bill Luke Santan management was right, I was out of line a few times. Its just my nature, and I am genuinely a nice person who helps alot of people. I told the manager that I would like to go ahead with the deal, and "lets start fresh." He agreed. After delivery, the tiny "cockpit" hurt my back and I asked for a return less than one day after delivery. The dealership agreed, and even offered (after some additional calls) to send a team out here, 40 miles one way, and pick up the car today, February 12th. But I was sad because the purchase price of this 2023 Miata MX-5 was significantly less than Miata autos listed on line that were actually older with more mileage. I could not even come close to the sales price. After trying seat cushions to soften the sitting position and driving the Miata several miles to the Phoenix central business district, my back felt great. No pain during, or after the 40 mile round trip today. Happily, I informed the dealership that I wanted to cancel the return pick-up and refund price, and decided to keep this beautiful, almost mint condition, Miata. I hereby recommend Bill Luke Santan to anyone who wants perhaps the best buying price anywhere. More