Bill Luke Santan

Best dealership experience I’ve ever had, our salesman Angel Rocha was really knowledgeable and helpful. Made our shopping experience easy & smooth. Definitely will be recommending then to our friends Angel Rocha was really knowledgeable and helpful. Made our shopping experience easy & smooth. Definitely will be recommending then to our friends More

**Title: Extremely Disappointing Experience – Poor Communication and Unprofessional Conduct** I recently had one of the most frustrating and disheartening experiences trying to purchase a vehicle f Communication and Unprofessional Conduct** I recently had one of the most frustrating and disheartening experiences trying to purchase a vehicle from Bill Luke Santan. I worked primarily with **Tanner Walczak**, Finance Director, and unfortunately, I can’t say I received the professionalism or respect one should expect when making such an important purchase. From the beginning, Tanner was difficult to work with. He repeatedly accused me of locking my credit reports—**even as I was on the phone with him actively checking and confirming they were all unlocked**. I verified multiple times with each credit bureau and received confirmation that there were no issues. When I brought this up, instead of collaborating to troubleshoot the issue, Tanner spoke to me with a dismissive and condescending tone, asking things like *“Why do you keep locking your credit?”*—as if I would sabotage my own ability to secure a loan. He insisted there was an ID freeze but couldn’t provide clear information on which bureau it was supposedly with. When I followed up, the bureaus requested proof or screenshots to investigate further—**something he flatly refused to provide**. Then, when I asked him to give me the application number so I could contact Ally Bank myself, he refused again, saying they could pull me by name (which they could not). Ally clearly told me they needed the application number, and yet **Tanner refused to cooperate**. What made this worse is that **he continued to submit my application multiple times**, leading to **five or six unnecessary credit inquiries**, which in the end **caused my loan to be denied**. The irony? He claimed Ally couldn't see my credit because of a freeze—yet somehow kept submitting the deal and generating hard pulls. Eventually, he emailed me saying **there were “too many red flags” and he would no longer be pursuing my deal**—after it was **his own actions** that created the red flags in the first place. When I tried to escalate the issue, **the finance supervisor dismissed my concerns** and redirected me back to Tanner. I even asked to speak with the General Manager, but based on what I’ve now read about leadership at this dealership, I didn’t expect much—and sadly, I was right. This entire process was a waste of time, energy, and **multiple credit inquiries**, and I was left without a vehicle my family and I truly needed. It felt like **no one cared to help**, and I truly hope this wasn’t influenced by any form of bias, especially considering how I was treated after providing all my documents and ID up front. **I’ve purchased over 15 vehicles in my life, and this was by far the most frustrating experience I’ve ever had**. Whether due to inexperience, poor training, or just a lack of empathy, this team failed me—and I wouldn’t want others to go through the same thing. **I strongly caution anyone considering working with this dealership, especially with Tanner Walczak.** More

Buyer Beware. From the top of the food chain to the very bottom of the technician in the service department! Buyer beware! From the top of the food chain to the very bottom of the technician in the service department! Buyer beware! More

Pretty easy process no pressure all went pretty smooth the salesmen was super cool and not pushy they did a nice job for me the salesmen was super cool and not pushy they did a nice job for me More

Bill Luke dropped the ball on a deal but Arturo saved the day! BL has good process and deals and after Arturo stepped in it was easy to pay and pick up vehicle as I was out of state. day! BL has good process and deals and after Arturo stepped in it was easy to pay and pick up vehicle as I was out of state. More

Not a very good experience at all. STAY AWAY!!!! They represent everything wrong with car dealers and why most folks consider them slime bags. We agreed to a price for the car, and STAY AWAY!!!! They represent everything wrong with car dealers and why most folks consider them slime bags. We agreed to a price for the car, and when they sent the invoice, they added all sorts of additional charges for the "work" they had done to the vehicle. They claim that they eat all of the recondition charges, but that is absolutely not true. Also, the car had not been inspected at all and they do nOT disclose ANY issues with the car -- even ones that are obvious and they are aware of. More

Nick Sokol was awesome! Had a great experience and would highly recommend. Ask for Nick if you want great service. Had a great experience and would highly recommend. Ask for Nick if you want great service. More

Justin McFadden in Internet Sales, who helped me to book a test drive was polite and helpful; his father, Brian “BMac” McFadden was very informative and down to earth- he put us at ease and made sure we wer a test drive was polite and helpful; his father, Brian “BMac” McFadden was very informative and down to earth- he put us at ease and made sure we were well-informed about the sale. Christian in Finance was also very down to earth and easy to get along with. Overall a very painless experience that the staff made fun. Would recommend Bill Luke, especially the McFadden’s, to anyone in the east valley. More

Purchased a vehicle less than a month ago from them, including a full warranty. Today, 3.5 weeks later, the battery died. After calling to talk about reimbursement for a new $200 battery, the sales asso including a full warranty. Today, 3.5 weeks later, the battery died. After calling to talk about reimbursement for a new $200 battery, the sales associate Todd Navarro told me that they can't help me because when I drove off the lot, the battery was working fine. In addition, Christian Harding was my Finance Manager. He sold me on the warranty plan. It was an uncomfortable discussion. He called himself xxxxxxxx and autistic. He said I'd be an idiot to not finance X or do Y. He repeatedly reached across the table to gently touch my arm or shoulder, attempting to be comforting. He repeatedly went on tangents and talked about personal experiences. He didn't show or offer me the other tiers of warranty, only the highest and refused to tell me the pricing of the lower tiers. Absolutely bizarre and would not recommend. More