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Bill Luke Santan
Gilbert, AZ
965 Reviews
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Showing 965 reviews
February 17, 2025
Bill Luke dropped the ball on a deal but Arturo saved the day! BL has good process and deals and after Arturo stepped in it was easy to pay and pick up vehicle as I was out of state. day! BL has good process and deals and after Arturo stepped in it was easy to pay and pick up vehicle as I was out of state. More
by RVIDAL6
Employees Worked With
Arturo Carrillo
February 02, 2025
Not a very good experience at all. STAY AWAY!!!! They represent everything wrong with car dealers and why most folks consider them slime bags. We agreed to a price for the car, and STAY AWAY!!!! They represent everything wrong with car dealers and why most folks consider them slime bags. We agreed to a price for the car, and when they sent the invoice, they added all sorts of additional charges for the "work" they had done to the vehicle. They claim that they eat all of the recondition charges, but that is absolutely not true. Also, the car had not been inspected at all and they do nOT disclose ANY issues with the car -- even ones that are obvious and they are aware of. More
by bL1nq
Employees Worked With
Steven
December 27, 2024
Justin McFadden in Internet Sales, who helped me to book a test drive was polite and helpful; his father, Brian “BMac” McFadden was very informative and down to earth- he put us at ease and made sure we wer a test drive was polite and helpful; his father, Brian “BMac” McFadden was very informative and down to earth- he put us at ease and made sure we were well-informed about the sale. Christian in Finance was also very down to earth and easy to get along with. Overall a very painless experience that the staff made fun. Would recommend Bill Luke, especially the McFadden’s, to anyone in the east valley. More
by Shorty
Employees Worked With
Justin McFadden, Brian McFadden
December 24, 2024
Yo-Yo SCAM CAR DEALER SHIP HERE. Look up "yo-yo" scam by the FTC to learn more what I'm talking about. I bought a car here 7/20/24, after completing a credit application, being told Look up "yo-yo" scam by the FTC to learn more what I'm talking about. I bought a car here 7/20/24, after completing a credit application, being told I was approved at a rate higher than I was comfortable with and depositing $5K. Less than 2 weeks later, after numerous calls by me for the loan account information, I was called by the dealer 8/2/24 claiming the loan was denied and I needed to return the vehicle IMMEDIATELY. For 3 days I attempted to seek clarity on the new terms of the deal to no avail. 8/5/24 I was called by a repo guy telling me he took the vehicle and asking me to "surrender" the keys. My business and personal property were still in the van. For 3 days I was given the run around by the dealer and repo guy about where to not only give them keys but also get my personal property contents from the vehicle. Finally on the 3rd day, 2 days after I gave them the keys back a repo guy calls me to meet him to return SOME of my property for which I had to pay $250 to get SOME of my own xxxx back. It's been FOUR months and my personal property that was inside the van has STILL NOT BEEN RETURNED TO ME despite the repo guy acknowledging there was mail in the car and an address he could mail my stuff back. And oh yeah, the 13 days I had the car ccost me $5,000.00, Bill Luke REFUSES TO REFUND MY MONEY. At this point, I have no choice but to sue them. More
by CARKEL2010
Employees Worked With
Eric Collins, Nick Sokol, Liz Anaya, Julie Fitzgerald, Brian Slack, Levi Romney, KeJuan Young, Jason Poquette
November 08, 2024
Purchased a vehicle less than a month ago from them, including a full warranty. Today, 3.5 weeks later, the battery died. After calling to talk about reimbursement for a new $200 battery, the sales asso including a full warranty. Today, 3.5 weeks later, the battery died. After calling to talk about reimbursement for a new $200 battery, the sales associate Todd Navarro told me that they can't help me because when I drove off the lot, the battery was working fine. In addition, Christian Harding was my Finance Manager. He sold me on the warranty plan. It was an uncomfortable discussion. He called himself xxxxxxxx and autistic. He said I'd be an idiot to not finance X or do Y. He repeatedly reached across the table to gently touch my arm or shoulder, attempting to be comforting. He repeatedly went on tangents and talked about personal experiences. He didn't show or offer me the other tiers of warranty, only the highest and refused to tell me the pricing of the lower tiers. Absolutely bizarre and would not recommend. More
by Doug
Employees Worked With
Christian Harding, Todd Navarro
November 01, 2024
Damien was fantastic! Very helpful and knowledgeable. He was not pushy on any part of the transaction and made sure our vehicle was looking and running great before we pic Very helpful and knowledgeable. He was not pushy on any part of the transaction and made sure our vehicle was looking and running great before we picked it up. More
by Bridget
Employees Worked With
Damien Fuglewicz
November 01, 2024
We worked with Damian with purchasing a new vehicle. He was professional, helpful and assisted us with all our questions and needs. We will definitely use him in the future. Thank you so much. He was professional, helpful and assisted us with all our questions and needs. We will definitely use him in the future. Thank you so much. More
by Daniel
Employees Worked With
Damien Fuglewicz
