Bill Luke Chrysler Jeep Dodge & Ram - Service Center

Proof that they are so big, they have lost touch with the basics and the customer. Last week, I was called out of the blue by MOPAR to notify me a recall surfaced on my Dodge Viper. MOPAR did a fantastic job basics and the customer. Last week, I was called out of the blue by MOPAR to notify me a recall surfaced on my Dodge Viper. MOPAR did a fantastic job informing me, and they immediately connected me to a Service Advisor at Bill Luke. The Service Advisor at Bill Luke confirmed the recall on my Viper and asked me if we could set the appointment a week down the road to ensure the part arrived in time. In addition, I informed him I will be taking the car out of storage and asked him to set-up enough time to perform an oil change, tune-up and whatever else may appear in need of adjustment. Subsequently, the Viper is out of storage, ready to go to Bill Luke, and I became so excited getting behind the wheel, again, I planned to take it out of town after the appointment. Just now, the night before my appointment, they called me to cancel my appointment, stating they never ordered the part. The finest element of this review is the rationale as to why they never ordered the part: because they “do not have a technician qualified to work on a Viper.” Why did they set an appointment with me to service a vehicle which they do not have the means to service? Furthermore, why would they take a week to realize they do not have a technician qualified to service my Viper? Service Advisors, and Service Departments, should, even at the most basic entry level, know what work their technicians are capable of performing. One would certainly think a dealership as substantial as Bill Luke would understand the basics. Sometimes, organizations become so active, and prosperous, they either take things for granted, simply stop caring about customers, or find themselves doing both. Before you set an appointment to do business with Bill Luke, it may be wise to confirm they have the capability to actually execute what you are wanting to pay them to accomplish. Intriguingly, I can't help but to ponder if their Sales Department has the same issue and regularly sets appointments on vehicles they cannot actually sell. What a waste of time. Another dealership will have to put up with my money being paid to it, instead of Bill Luke. More

Our experience with Bill Luke started off rough and we almost took our business elsewhere. Drew 'Lex'' Taylor stepped in and did an outstanding job he answered all of our questions and we were able to get almost took our business elsewhere. Drew 'Lex'' Taylor stepped in and did an outstanding job he answered all of our questions and we were able to get exactly what we wanted,as a matter of fact my husband and I are on our way to Phoenix this morning to pick up our new vehicle. I eill definitely recommend Lex to all my friends More

Albert and freddy did a Great job. Highly recommend the dealership. Excellent prices and great customer service. Great job with all departments. Fast service and great job dealership. Excellent prices and great customer service. Great job with all departments. Fast service and great job More

Not willing to work with you We made an apointment to have warenty work done. It was just an inspection an a couple pictures. With an apointment it took them 4 and a half hours, a We made an apointment to have warenty work done. It was just an inspection an a couple pictures. With an apointment it took them 4 and a half hours, and the door trim was broken when we recieved the car back. They said because they didn't do any work on it that they couldn't have done it and won't take any responsability for it. Basicly calling us a liar. Very very disapointed with this visit. Dave Weed More

Disappointed. They had my truck by for about a month charged me 1700 dollars and the truck still have the same problem. They wanted to charge me 600 dollars more b They had my truck by for about a month charged me 1700 dollars and the truck still have the same problem. They wanted to charge me 600 dollars more but they weren’t even sure that was the real problem. Service manager Earl didn’t help me or refund anything. So if you are looking to fix your car go somewhere else. More

Years of good service I have bought a few cars here, but more importantly is the service this dealership provides. Over a number of years I have brought my new and used ca I have bought a few cars here, but more importantly is the service this dealership provides. Over a number of years I have brought my new and used cars here for service. Never a bad dealer-caused situation. They have been very good at rectifying the issues caused by Chrysler quality control and the usual wear-related repairs that are inevitably needed. I feel the time promises and fees charged are fair; neither cheap or expensive, nor do I feel I have ever been taken advantage of. Of course, I do my homework and know exactly what services I want for the car’s mileage. Mike Mask has taken good care of me over the years. Thank you! More

horrible customer service Bad vehicle service. Worse customer service. I brought my Jeep in for routine maintenance. When I came to pick it up, the check engine light was on. Bad vehicle service. Worse customer service. I brought my Jeep in for routine maintenance. When I came to pick it up, the check engine light was on. No one could explain how that happened while the Jeep was in their shop. There was no service manager on site or available by phone to talk to. There was no one to talk to about this issue. I've done years of business with Bill Luke. That loyalty counts for nothing. More

Stay away from their body shop Destroyed my interior while repairing my exterior. Then they says it was impossible for that to have happened. Yet theres overspray literally all over Destroyed my interior while repairing my exterior. Then they says it was impossible for that to have happened. Yet theres overspray literally all over my interior More

Very bad service center I called to get oil change they told me one price on phone and another at time of appt. Then they washed car and it was horrible. I called to get oil change they told me one price on phone and another at time of appt. Then they washed car and it was horrible. More