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Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
983 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 983 reviews
July 02, 2013
Mr. Obe from sales department really attended to my questions and made sure I felt comfortable by getting the information which I was looking for. So far I am happy with the purchase and his willingnes questions and made sure I felt comfortable by getting the information which I was looking for. So far I am happy with the purchase and his willingness to attend to my after sales queries. He went out of the way by driving the car to my residence location since I was having a rented car of my own. Overall experience, including all departments, was still good, but could have been better if the wait was a little less. Pros: All employees behave sincere and not try to oversell. Cons: I had to spend the entire day to complete my purchase. The operations can be better managed may be through better CRM implementation. e.g. to make the final deal why does the employee need to go and consult the manager manually. Your software should allow him to take instant approval on his monitor or may even if manager needs to get involved that can be done through system. Just a suggestion, not any feedback against an employee. Another suggestion: More information needs to be available to the employees on a vehicle at the click of a mouse, than is available to us general public on your website. Implying that an employee only login should open exclusive information source to the sales employee, so that he can complete the deal without consulting anyone further. This is a miscellaneous observation, and not specific to my case, and hence a suggestion. More
by SIRAJGHOSH
Employees Worked With
Mr. Obe
July 02, 2013
Mike was very good. Very appreciative of his help and honesty. He did not try to push anything on us and listened to our thoughts and concerns. honesty. He did not try to push anything on us and listened to our thoughts and concerns. More
by Batten07
Employees Worked With
Michael Murphy
July 01, 2013
Lionel was very professional and courtious. He really understood what it took to get the deal closed with the least bit of headaches or issues! No pressure, very honest and up front. It was definitely th understood what it took to get the deal closed with the least bit of headaches or issues! No pressure, very honest and up front. It was definitely the best car buying experience I've ever had. More
by sleepervirus
Employees Worked With
Lionel Hebert
June 30, 2013
It was the best experience we have ever had at a dealership. The only downside was the wait but was understandable for a busy Sunday. Robert was easy to talk to, very knowledgeable, and found us a g dealership. The only downside was the wait but was understandable for a busy Sunday. Robert was easy to talk to, very knowledgeable, and found us a good deal. He was quick to help us around the lot and away from the heat. He never pressured us and was quick to show us what we wanted. Hopefully we won't be getting another vehicle in the next few years but if we do this place is the first stop. More
by Armyplatinum84
Employees Worked With
Robert stirrup
June 29, 2013
I had a great buying experience. The salesman, gary moulton, esd awesome. The purchace was easy with no haggeling. I will recommend this dealership to my friends. I will buy my next car from bill luke moulton, esd awesome. The purchace was easy with no haggeling. I will recommend this dealership to my friends. I will buy my next car from bill luke. More
by gary250
Employees Worked With
gary moulton
June 29, 2013
This my fourth car I have bought from Dave Sonnenberg at Bill Luke. He is a wonderful salesman and human being. He is the only person I will purchase a vehicle from. He gives me great discounts as well. Bill Luke. He is a wonderful salesman and human being. He is the only person I will purchase a vehicle from. He gives me great discounts as well. He is very knowledgable about the cars he sells and taylors them to your needs and that is how I ended up with a Jeep. which I love! Bill Luke's service department is also the best. I go there for all my service needs with my vehicle. More
by emartinez26
Employees Worked With
Dave Sonnenbert
June 29, 2013
My wife and I are Interested in purchasing a new Jeep Wrangler, so we decided to check out Bill Luke Jeep. When I first submitted and online request for information, I was answered the same day by a fri Wrangler, so we decided to check out Bill Luke Jeep. When I first submitted and online request for information, I was answered the same day by a friendly woman named Sparkle! I set up an appointment with Sparkle and when we arrived she was happy to meet us. She introduced us to Michael and said that he would be taking care of us today. All we really wanted to do was test drive a few different Jeeps and we said that we are not planning on making a purchase for a minimum of 4 months from now. They were still super friendly and gave us their full attention, even though they knew we would not be applying for a loan or making a purchase. Michael was very informative and helped us see what it is that we need to do in the following few months to prepare for the big purchase. I give Bill Luke Jeep a rating of 5 in every category, except price (because I am very frugal), because they were very friendly right from the get go and stayed friendly the entire time, which implies superb customer service across the board. It seems apparent that the quality of work is excellent, as everyone we ran into or dealt with was well dressed, professional and friendly as well. Our overall experience at this dealership was very good and there is a pretty good chance that when we do decide to buy a Jeep, we will be going back to Bill Luke! Alan, Jamie and Maddox. More
by AAMadStyleWraps
Employees Worked With
Michael Murphy
June 28, 2013
I'm a very happy customer here at Bill Luke the dealer Michael Murphy is a great honest strate up guy very friendly no run around no bull..! Ill recommend him to anybody looking in to buying a use dealer Michael Murphy is a great honest strate up guy very friendly no run around no bull..! Ill recommend him to anybody looking in to buying a used or new car More
by Paulino
Employees Worked With
Michael Murphy
June 28, 2013
I went to buy a 2012 Ford Mustang V6 Premium and so far it is one of the best cars I've driven so far! We got a great deal on the car and the employees work really fast. Edgar met us when we got there and it is one of the best cars I've driven so far! We got a great deal on the car and the employees work really fast. Edgar met us when we got there and instantly made us feel like family! He's no doubt one of the best salesmen at Bill Luke! Thanks Edgar! More
by francom26
Employees Worked With
Edgar L. Vazquez
June 27, 2013
This has been the 2nd Vehicle we have purchased within 5 months and I have to say that no other dealership compares when it comes to no hassle courteous customer service. Michael Murphy, I will never forget months and I have to say that no other dealership compares when it comes to no hassle courteous customer service. Michael Murphy, I will never forget our experience with you. We consider you a friend now n will come back again again ;) *Happy Loyal Customers* David & Stephanie Necochea More
by Davidnecochea
Employees Worked With
Micheal Murphy
