Bill Luke Chrysler Jeep Dodge & Ram

If I could give a negative, I would rank it -100: I am If I could give a negative, I would rank it -100: I am inly posting this here to warn people becasue Bill Luke's staff doesnt care nor have they resp If I could give a negative, I would rank it -100: I am inly posting this here to warn people becasue Bill Luke's staff doesnt care nor have they responded to any of my email concerns, then after you read this entire post I get an email stating I hope you enjoyed you experience, really?? They have got to be the most backwards dealership I have ever dealt with I wouldnt care if they were the only dealership in Phoenix I would NEVER purchase a vehicle from them again! So sad they turned a blind eye and after reading some of these complaints I see that they do not learn from there bad dealings... Bill Luke, advice... I would fire your entire staff! On Wednesday November 27th I was in the market for a Jeep Wrangler and proceeded to Bill Luke's website as I had purchased a 2011 Jeep Liberty from them 1 year prior, this was a certified vehicle at time of purchase. I found the one that was of interest Stock # DN51235A, 2011 Jeep Wrangler Unlimited with the following description "17" FUEL WHEELS WITH OFFROAD TIRES & CUSTOM LIFT, 4X4, HARD TOP, POWER DOORS & WINDOWS, BACK UP CAMERA, RUNNING BOARDS, TOW PKG, CERTIFIED!!!. Imagine yourself behind the wheel of this wonderful-looking and fun 2011 Jeep Wrangler. Jeep Certified Pre-Owned means you not only get the reassurance of a 3Mo/3,000Mile Maximum Care Limited Warranty, but also up to a 7-Year/100,000-Mile Powertrain Limited Warranty, a 125-point inspection/reconditioning, 24/7 roadside assistance, rental car benefits, and a complete CARFAX vehicle history report. Can't talk now, I'm mashing the pedal and passing cars. It's willing to test your nerves, can you handle it? Well can you ? Prove it!". Kind of bad marketing but not suprised now! I submitted a online appraisal to see the price of current vehicle and after receiving I headed to Bill Luke in Phoenix, some 50 miles away. If anyone lives in Phoneix they know how bad traffic is at 3pm, even worse day before Thanksgiving, and the drive back, over 2 hours in traffis. Upon my arrival I meet a Salesman and will not mention as this was not about him. We tracked the vehicle down and he stated and I quote "We got his a couple days ago on trade, it hasn't even made it back to our Service department". I asked if I could test drive, he stated "no there is no inspection, and the front glass needs to be replaced as there are 2 rock shatter cracks, the tires need to be replaced as they were almost wore down on one side and not safe, but we could drive in parking lot". I test drove another one but decided to leave as I am furious after reading this description as being certified, making the drive down there to view a vehicle, clearly not certified nor looked at and looked like it had been off road, was filthy. I proceeded to email Bill Luke's staff a Sparkle Hernandez and after back and forth who said it was going to their manager based on the experience. Next day was Thanksgiving, but got a email on the 29th and again back and forth 18 email later, I basically told her that I yet to see anything from any one but her and if that is not a problem in the eyes of their management, then lesson learned. What is even more disturbing is I purchased my vehicle from them and when I took it to get the first oil change I was told it is leaking oil as the front seal was bad. Keep in mind, not even 3,000 mile on it. I took to Bill Luke service and they said nope all is good, took there word for it. If they are posting a certified vehicle that has a damaged front windshield, no inspection, and tires that are not safe to drive on, then how can that be a certified preowned, was my vehicle even looked at, what is the standard? This is what is on their website "Each vehicle on our lot has undergone a meticulous inspection by our auto technicians to ensure the Bill Luke Chrysler Jeep Dodge standard for superior pre-owned vehicles. We are your destination for a used Dodge, Ram, Jeep or Chrysler, and we are proud to provide Phoenix with well-maintained used cars at low prices. We look forward to seeing you soon at our Phoenix Dodge, Ram, Jeep and Chrysler dealership." False advertising, no customer support, and if there is an issue they turn a blind eye... If you need a vehicle go somewhere else, if they post this vehicle as preowned CERTIFIED in that condition, I can only imagine what their definition of certified means, change the oil and wash... Please dont wast your time or energy, the complaints that are here shows a serious pattern of deceit. More

Working with car dealerships is usually akin to root canal or the IRS - everyone dreads it! After a horrible experience at another Dodge dealership in Peoria, AZ, we went to Bill Luke after reading Dea canal or the IRS - everyone dreads it! After a horrible experience at another Dodge dealership in Peoria, AZ, we went to Bill Luke after reading DealerRater and speaking with a trusted friend. Our experience at Bill Luke from the moment we were greeted until we left with our new Durango was absolutely stellar! This has been by far our best car buying experience! You are treated with dignity and respect and don't spend countless hours waiting for the "best deal" or any typical dealership games. The receptionist, salesman and the finance people (and everyone else) treated us like the most important part of their day. I would recommend Bill Luke Dodge to anyone interested in no games and excellent service! This is what the car buying experience should be all about!!! More

I went to Bill Luke to puchase a Jeep Wrangler Unlimited Rubicon. I had already gone to two different Jeep delaers and walked out on the salesman because of their attitude. KB Baker at Bill Luke was complet Rubicon. I had already gone to two different Jeep delaers and walked out on the salesman because of their attitude. KB Baker at Bill Luke was completely professional and very efficient. KB didn't waste my time and took excellent care of me. I would absolutley reccomend Bill Luke Jeep and especially KB Baker, both were a pleasure to deal with. More

Thank you for showing me how painless it should when purchasing a new vehicle. I felt every step if the way of choosing my new Jeep Wrangler to getting approved fir financing that I was treated like fam purchasing a new vehicle. I felt every step if the way of choosing my new Jeep Wrangler to getting approved fir financing that I was treated like family and respect. I would recommend this dealership especially if in the past you have had horrible car buying experiences. More

We were referred to Bill Luke by Don Mcdowell and we could not be happier. Our salesman Kenny Workman was very patient and willing to let us look at as many cars/SUV's as I wanted. He always never press could not be happier. Our salesman Kenny Workman was very patient and willing to let us look at as many cars/SUV's as I wanted. He always never pressured me to pick out a car. When I found the Equinox that I felt could be the car from me, Kenny worked up a deal that was fair but still out of idea budget. He allowed my husband and I to take a couple minutes to talk about it. When we came back to Kenny's office he had gone back to management and gotten us an additional discount. The next morning when I remember a question I called the number Kenny gave me at 6:15AM to find that he had given me his cell number. Kenny answer his phone and my question cheerfully, even at 6:15 AM on his day off. We also worked with Stephen in Finance. Stephen also was very professional and willing to work with us. We had alternate finanancing so Bill Luke was not going to gain any added $$ but when our financing was not going to be available as we planned, Stephen went above and beyond to work with us. Thank you So very much for making me feel so good about this Big purchase!!!! More

I would personally like to thank and commend Bill Luke, more specifically, my outstanding sales specialist Michael Murphy for providing such exceptional service with my vehicle purchase this past weekend. more specifically, my outstanding sales specialist Michael Murphy for providing such exceptional service with my vehicle purchase this past weekend. When I arrived at the dealership, I was greeted promptly and throughout the entire process I never once felt pressured or imposed; quite the opposite. Coming from someone who generally dreads shopping and overly ambitious salesman, Murphy managed to make buying a car an overall enjoyable experience. Friendly doesn't fully capture his level of customer service. He went out of his way to accommodate me, I left believing he genuinely cared I was happy with my purchase and that says a lot on its own. As indecisive as I was, he was impressively patient. Murphy was highly professional and honest, no unnecessary negotiation. Finance was a breeze and Mark was also extremely accommodating. I sincerely appreciate the world class service I received at Bill Luke and would highly recommend this dealership. More

Murphy is a great guy and a good salesman. He is not high pressure and will help you find exactly what you want. If you decide to get a Chrysler, Jeep, or Dodge, go to Bill Luke and ask for Murphy. pressure and will help you find exactly what you want. If you decide to get a Chrysler, Jeep, or Dodge, go to Bill Luke and ask for Murphy. More