Bill Luke Chrysler Jeep Dodge & Ram

Drove 200 miles to Bill Luke Dodge look at a new Dodge Challenger I had found on line. Ricky was very friendly and ultimately I decided to purchase the car. This new car had three issues with it that ne Challenger I had found on line. Ricky was very friendly and ultimately I decided to purchase the car. This new car had three issues with it that needed to be fixed. I was assured it would be taken care of before I left the dealership. When it was time to leave I find out they did not fix either issue but did have time to install an item I paid extra for. So now it will require me to make a 400 mile round trip to have these items fixed when they said it would be done before I left the dealer. So when I get home late that evening I find an email from the dealership telling me that if I purchase on fri/sat or sun I will receive an additional $500 rebate. No one at the dealership bothered to tell me about it and I did not know about it because I was already at their dealership. So I call them on Monday to inquire about the rebate issue and they tell me I needed to bring the document with me to qualify. I said I did not know about the offer because I was already at their dealership. I should have been told about it and since I was not told they should reimburse me the $500. Initially they would not do it but ultimately they did pay me back the $500 for which I am happy. This should not have happened though and I hope the dealership will change their policies. As for not taking care of the items promised, I am not happy about that but they have asked me to go to my local dealership and have the items taken care of. Bill Luke Dodge has an excellent inventory and Ricky was top notch. Someone dropped the ball on fixing the three issues but I love the car. More

My husband and I went in last week to look at large SUVs. We liked one, however there was no negotiation. The price online was the price given. That was it! We ended up changing our mind and went back for an We liked one, however there was no negotiation. The price online was the price given. That was it! We ended up changing our mind and went back for another SUV. We were there a total of 5 hours, which is ridiculous in itself. A tire was low, so the dealer agreed to 'fix' the problem. After 5 hours, we drove off the lot with full tires. In 10 minutes, the problem tire was already low with the warning light coming on. Rather than suggesting another car or having their shop look at it on Monday, the sales staff had us take it that day. When we called to let them know, there was nothing they could do until Monday. I am very angry, because I think that they put my family and I at risk allowing us to leave with a tire in poor condition and without having their mechanics look at it. I had to wait an hour for aaa to put the spare on and now I have to spend more time going back to the dealership during my work day to fix what should have been fixed in the first place. Some measly $30 gas card isn't enough to compensate my time. I expect someone to be contacting me about this issue ASAP! More

My wife called to check on price and availability of a 2011 Honda Civic EX that was advertised on the internet. Upon asking the salesperson if the price was firm and being told that it was the conversatio 2011 Honda Civic EX that was advertised on the internet. Upon asking the salesperson if the price was firm and being told that it was the conversation was over. A few minutes later Ricky Leposky (internet manager) called back and said he had 250 reasons that we should come up and look at the car. My wife told him at that time that we had financing secured through or credit union at 3.99%. He wasn't honest enough to tell my wife while on the phone with her that they would raise the price of the vehicle $1000.00 if we didn't use their financing. Their best rate was 7.99% which would have put thousands of dollars in the pocket of the dealership. We certainly would not have driven an hour to be treated so poorly. Later that day we bought a better equipped, better condition and lower milage 2010 Honda Civic EXL for less money from Volvo of Tempe. Bill Luke could certainly take a lesson from these folks. They are honest and know how to treat people. Buyer beware, DO NOT purchase a car from Bill Luke Dodge!!! More

Called on a Sunday and talked to Billy T about a new 2014 Chrysler 300 base. He said to look online and write down the stock numbers of the vehicles we were interested in and made an appointment for 10 am Mo Chrysler 300 base. He said to look online and write down the stock numbers of the vehicles we were interested in and made an appointment for 10 am Monday morning. Arrived at 10am and hooked up with Billy and looked at the cars we were interested in. All our questions were answered, liked the price, bought the car, took the tour of the service area, etc., had lunch at the Luke Diner and left at 1:30 with a clean new car. Great dealership with great service. Very clean and efficient. More

what a joke I found the dealership to be bait and what a joke I found the dealership to be bait and switch. Dishonest. Too many reputable dealers in the Valley to waste your time at this place. what a joke I found the dealership to be bait and switch. Dishonest. Too many reputable dealers in the Valley to waste your time at this place. More

Very good customer service with the Sales person Buck and Steve the Finance director. This dealership made us feel comfortable and was willing to work with us on the monthly spend. Great experience overall, Steve the Finance director. This dealership made us feel comfortable and was willing to work with us on the monthly spend. Great experience overall, I will recommend and come back to Bill Luke. More

Run! I went to this dealership to for a Jeep. I picked the jeep i wanted, the finance mgr told me because I had a loan in my name already that I would need to trade in that vehicle to be appproved. I sai the jeep i wanted, the finance mgr told me because I had a loan in my name already that I would need to trade in that vehicle to be appproved. I said ok. That meant we would have to purchase two vehicles as the other vehicles was my husbands. The finance mgr played games with us for over 2 hours saying our cars were going for a very little amount in the auction when Carmax offers thousands more. So then they make you sign a blank piece of paper to agree that you are comfortable with that payment amount that you are comfortable with, the finance manager says ok you are approved for this payment amount and 10 minutes later he comes back and says unfortunately the bank won't accept that amount. Then I told them I am leaving. I tried to leave and the guy tells me now after 3 hours that they will work on it since they were closing and I would here from them tomorrow. So I go back the next day and the finance mgr told me he was STILL working on the deal. After waiting four hours and watching him play on his cell phone and my sales guy going back and forth giving us the run around we finally have an answer. My salesman tells me that magically we no longer needed to trade my car and I was approved for only one loan, but why in the world would they make me bring my 2nd car in and waste my time picking out a 2nd veh? So they can make a sale of course. Then after my loan is accepted he tells me that my payment would be $80 more than what I agreed to. I said no thanks, and tried to leave again. He went to talk to finance While the finance manager is playing on his cell phone he says no that he can't lower my payment. I told my salesman I can't pay that much and he goes to talk to finance again. Comes back and says hurry up and sign this, he made a mistake (finance mgr) and wrote down the lower amount $80 less and now my loan is approved. So I felt totally uncomfortable bc I am told to hurry up and sign as he made a mistake? I then get to the finance office and work with Wendy. She tells me that the bank won't give me a loan unless I get the 3000 car warranty. I said no thanks my insurance company offers a similar warranty for $65 every six months, she says that Geico plan is garbage and proceeds to pull up webpages of peoples blogs that are over 5 years old that say they had issues with the warranty. I could not believe it. She then said she will play with the computer to see if she could lower the price. Then again she magically changed the price to $1300 bc I am a costco member. I still didn't want it but she said I had to or my lender would deny the loan. She also misinformed me that my vehicle did not come with an alarm. She laughed and said these cars don't come with an alarm when the manufacturer has a passive alarm system installed. In order to verify I had an alarm I called the dealership and left messages every day for a week. If you call and ask for a manager the receptionist transfers you to a number and you get a voicemail. It took me 8 calls in one day to be transferred to a manager and again I got a voicemail. Thankfully a manager called me back and informed me I do have a passive alarm. All of this just take make $499 off their aftermarket alarm that she tried to sell me. This all occurred 3 weeks ago. Today I get a call from her and she says my loan hasn't even been approved yet. It has been 26 days since started this process and I was told my deal was finalized. It took them 3 days to even give me the car as they said my loan took longer than usual but was complete when I went home with it. I cannot believe the shady practices of this dealership. If I could do it over I would run as fast as I can away from this place. I previously purchased from many other dealerships including CARMAX and have had wonderful experiences with them. Don't go here! More

Buying a car has always been such a hassle and frustrating process, but the experience we had yesterday outshines the negative experiences in the past. Buck listened to our needs and concerns then frustrating process, but the experience we had yesterday outshines the negative experiences in the past. Buck listened to our needs and concerns then helped us get exactly what we needed for our growing family. He delivered on every assurance he made me. There were no surprises, no sudden up charges, no lengthy "I have to run this by my manager" sessions. Buck put a deal on the table that was too good to pass up. I love my car and I enjoyed driving it around today. Thank you for all your help. This was, without question, the best buying experience I have ever had! More

The team took great care of me and gave me no nonsense. i was very clear at what i was looking for and that's what I got. I was even given a better interest rate than we had first agreed upon. The tone and a was very clear at what i was looking for and that's what I got. I was even given a better interest rate than we had first agreed upon. The tone and atmosphere were very sincere and took all the pressure off of dealing with typical car sales associates. I was so pleased and really feel they worked for me. More

Dave was extremely helpful, polite and conscientious. He went out of his way to ensure that all our questions and concerns were met. He gave us the VIP treatment. went out of his way to ensure that all our questions and concerns were met. He gave us the VIP treatment. More