Bill Luke Chrysler Jeep Dodge & Ram

Dealership experience I would not recommend this dealership. My siblings and I came here to purchase a vehicle for my sister who is currently deployed overseas and the serv I would not recommend this dealership. My siblings and I came here to purchase a vehicle for my sister who is currently deployed overseas and the service we had overall was a lot of xx. One the customer service provided to us is something I never expected especially from a manager. The minute we walked in no one greeted us or asked if we had any questions or if we were being helped. Then after being there for like a whole ten minutes we finally got the helped we needed only because we had to approach someone to get us the help. Even then the manager who I had an appointment with didn't even want to deal with us so he sent us someone who had no idea about the appointment we had made & was no help what so ever. In between the time of going over paperwork for the vehicle we were trying to purchase they kept giving us different answers and they kept switching up the requirements of what we needed to be able to take the vehicle. We spent more than three hours at that dealership and the whole time being there as the manager pace back and forth near us never once asked how things were going or if everything was okay. Instead he gave attitude and just didn't want nothing to do with us. Watching our surroundings and the employees we had a lot of giggling and such as the worker we were dealing with went back and forth to get information we needed. Honestly this was the first time I ever came to this dealership and it would definitely be my last. There was a lot more I could complain about, but I think the point is very clear that the service we received was one of the worse someone could ever experience. More

Thank you Bill Luke Service I appreciate the prompt, courteous, and friendly service I receive at this auto shop. in addition, I know I can rely on excellent service for my car a I appreciate the prompt, courteous, and friendly service I receive at this auto shop. in addition, I know I can rely on excellent service for my car and and honest sound workmanship More

This is the place Bill Luke Service.This is the ONLY place I take both of my vehicles and have for several years. Their front line staff are very pleasant and informati Bill Luke Service.This is the ONLY place I take both of my vehicles and have for several years. Their front line staff are very pleasant and informative and the mechanics are the best in the business. They never try to 'sell' you things you don't need. They give options with no pressure and I appreciate that. Any of these negative comments are from people who refuse to speak up and state they are unhappy - THIS place will always honor their work and make it right. More

BAD SERVICE KEN REYES HAS NO BUSINESS IN MANAGEMENT I purchased a Range Rover i had on going issues with the car from the start it has been in repair 30days out of 60 I purchased a Range Rover i had on going issues with the car from the start it has been in repair 30days out of 60 More

worst service ever dealership missed many items on car, released missing entire exhaust pipe & 4 other items listed in writing DO NOT TAKE YOUR CAR HERE FOR SERVICE dealership missed many items on car, released missing entire exhaust pipe & 4 other items listed in writing DO NOT TAKE YOUR CAR HERE FOR SERVICE More

Best new car buying experience to date If you shopped around as much as I did you would realize their online prices are the best. I like that you do not have to haggle and you still get a If you shopped around as much as I did you would realize their online prices are the best. I like that you do not have to haggle and you still get a bottom line price. Everyone we worked with was extremely professional and we were out of there in MUCH less time than it recently took my husband to buy a car (different dealership). All future business will be with Bill Luke. More

horrible customer service Can't get a hold of anyone half the time. The people that work there don't care about their customers after purchase. I was hung up on by Eddie Robles Can't get a hold of anyone half the time. The people that work there don't care about their customers after purchase. I was hung up on by Eddie Robles before i finished the conversation. NEVER GOING BACK. and there's more negatives to say but try them out and see how it turns out if you don't trust this statement. GOOD LUCK More

Drove 200 miles to Bill Luke Dodge look at a new Dodge Challenger I had found on line. Ricky was very friendly and ultimately I decided to purchase the car. This new car had three issues with it that ne Challenger I had found on line. Ricky was very friendly and ultimately I decided to purchase the car. This new car had three issues with it that needed to be fixed. I was assured it would be taken care of before I left the dealership. When it was time to leave I find out they did not fix either issue but did have time to install an item I paid extra for. So now it will require me to make a 400 mile round trip to have these items fixed when they said it would be done before I left the dealer. So when I get home late that evening I find an email from the dealership telling me that if I purchase on fri/sat or sun I will receive an additional $500 rebate. No one at the dealership bothered to tell me about it and I did not know about it because I was already at their dealership. So I call them on Monday to inquire about the rebate issue and they tell me I needed to bring the document with me to qualify. I said I did not know about the offer because I was already at their dealership. I should have been told about it and since I was not told they should reimburse me the $500. Initially they would not do it but ultimately they did pay me back the $500 for which I am happy. This should not have happened though and I hope the dealership will change their policies. As for not taking care of the items promised, I am not happy about that but they have asked me to go to my local dealership and have the items taken care of. Bill Luke Dodge has an excellent inventory and Ricky was top notch. Someone dropped the ball on fixing the three issues but I love the car. More

My husband and I went in last week to look at large SUVs. We liked one, however there was no negotiation. The price online was the price given. That was it! We ended up changing our mind and went back for an We liked one, however there was no negotiation. The price online was the price given. That was it! We ended up changing our mind and went back for another SUV. We were there a total of 5 hours, which is ridiculous in itself. A tire was low, so the dealer agreed to 'fix' the problem. After 5 hours, we drove off the lot with full tires. In 10 minutes, the problem tire was already low with the warning light coming on. Rather than suggesting another car or having their shop look at it on Monday, the sales staff had us take it that day. When we called to let them know, there was nothing they could do until Monday. I am very angry, because I think that they put my family and I at risk allowing us to leave with a tire in poor condition and without having their mechanics look at it. I had to wait an hour for aaa to put the spare on and now I have to spend more time going back to the dealership during my work day to fix what should have been fixed in the first place. Some measly $30 gas card isn't enough to compensate my time. I expect someone to be contacting me about this issue ASAP! More

My wife called to check on price and availability of a 2011 Honda Civic EX that was advertised on the internet. Upon asking the salesperson if the price was firm and being told that it was the conversatio 2011 Honda Civic EX that was advertised on the internet. Upon asking the salesperson if the price was firm and being told that it was the conversation was over. A few minutes later Ricky Leposky (internet manager) called back and said he had 250 reasons that we should come up and look at the car. My wife told him at that time that we had financing secured through or credit union at 3.99%. He wasn't honest enough to tell my wife while on the phone with her that they would raise the price of the vehicle $1000.00 if we didn't use their financing. Their best rate was 7.99% which would have put thousands of dollars in the pocket of the dealership. We certainly would not have driven an hour to be treated so poorly. Later that day we bought a better equipped, better condition and lower milage 2010 Honda Civic EXL for less money from Volvo of Tempe. Bill Luke could certainly take a lesson from these folks. They are honest and know how to treat people. Buyer beware, DO NOT purchase a car from Bill Luke Dodge!!! More