Bill Luke Chrysler Jeep Dodge & Ram

Purchase a great vehicle We just purchased a Chrysler 200 from Bill Luke. We are so impressed with this dealership. From the moment we walked in it was nothing short of excell We just purchased a Chrysler 200 from Bill Luke. We are so impressed with this dealership. From the moment we walked in it was nothing short of excellent. Our salesman Luis Martinez was fantastic. Scott in finance was equally as fantastic. Thank you More

Great experience from end to end From the time we stepped foot on this dealership they made my Fiance and I feel extremely welcome. We dealt with Terry Lowe and by the end we were tha From the time we stepped foot on this dealership they made my Fiance and I feel extremely welcome. We dealt with Terry Lowe and by the end we were thankful to have him. What a great guy, very respectful and truly does car in getting you the right car. After a good time with Terry, we were introduced to Thayer in Finance and it only got better through their process. Thayer was awesome! He kept us laughing and explained everything for us to make things easier on our end. Not only did Terry take us to where we can get our car serviced if we have any issues, they walked my Fiance who the car was for all the way through how everything works (synced her phone, blue tooth etc..) If you're looking for a place to feel comfortable and not feel like you're being pressured into something, Bill Luke Chrysler Jeep Dodge Ram is highly recommended.- Chad & Shannon. More

Do not waste your time.. If I could give 0 stars I would. This is the worst dealership you can go to in Phoenix. Customer service is horrible! We had David Mentier as our sale If I could give 0 stars I would. This is the worst dealership you can go to in Phoenix. Customer service is horrible! We had David Mentier as our sales rep and he was impatient, rude and not friendly at all. All he cared about was getting us inside to make a deal! More

Poor Repair, Fair Cust. Service I had autobody work done a month ago and recently found that there was overspray in several spots on my car and compound in my headlight. I didn't hav I had autobody work done a month ago and recently found that there was overspray in several spots on my car and compound in my headlight. I didn't have a pleasant experience. However, while one individual (Kenny) provided poor customer service, others stepped up. When I was escorted to my car by Sergio, he was respectful. When I pointed out areas that still had overspray at pick up, he immediately responded and said he would take it off then and there. Though, they could not get it off the plastic. Sergio and management were kind enough to replace the piece. Instead of making me drive back a third time, they called the next day with my piece and offered to pick up my vehicle, replace the piece, and bring it back. I very much appreciated that. I still don't think their autobody work is up to par, but management responds promptly to your concerns. More

Bad experience very degrading 04/06/2015 I drove 15 miles to bill luke to test drive an advertised 2013 dodge charger rt hemi for 23k i wanted to trade a 2014 v6 camaro with 4300 04/06/2015 I drove 15 miles to bill luke to test drive an advertised 2013 dodge charger rt hemi for 23k i wanted to trade a 2014 v6 camaro with 4300 miles on the odometer..... first off the salesman wouldn't show me that challenger or any challenger He was only focused on the value of my trade and numbers of a deal on a car he had not showed me or let me even test drive yet.... More

Great Place to Get A New Car I went into this dealership after having found a 2014 Ford Mustang online at their location. I contacted them via email and asked a few questions abou I went into this dealership after having found a 2014 Ford Mustang online at their location. I contacted them via email and asked a few questions about it. Ebony Browne who got back to me was very helpful and we set up a time that would work for me to come check the car out in person. I got there a little early and had to wait for my appointment time. All the while i was in the showroom, i never had anybody hassle me at any point or bug me to go with them to see any cars. You know, no typical B.S. you'd expect when going to a car dealer. Everyone was very nice and professional. When my appointment time arrived, Ebony introduced herself and also the salesman who would be helping me, Mack Johnson. I have nothing but good things to say about Mack. Very nice, very helpful. The entire experience was a great one. Test drive the car, small talk while working out the details, etc. Yeah, it's a slow process whenever you buy a car with all the paperwork and credit checks, but at no point did i feel i was getting into anything i didn't want or couldn't do. They did a great job listening to what i wanted and working to get me a good financing term and payment. They even took my piece of junk car as a trade in and i left with my new Mustang without a down payment. HIGHLY RECOMMENDED! More

why must I convince the dealer I am serious After severals calls and emails I finally convinced the salesperson that I was serious about buying a car. After all of this she wanted to go over num After severals calls and emails I finally convinced the salesperson that I was serious about buying a car. After all of this she wanted to go over numbers we had already discussed and I decided I did not need to beg someone to take my money. There are way too many dealers in Phoenix to do business with these incompetents. I have purchased 4 cars in the last year from Airpark Chrysler and will not make the mistake of trying Bill Luke again. Save yourself the brain damage and go somewhere else!! More