Bill Luke Chrysler Jeep Dodge & Ram

Purchase New Car I have been very pleased with the entire purchase process from Bill Luke. The first contact a new car buyer has is the sales person and everything wil I have been very pleased with the entire purchase process from Bill Luke. The first contact a new car buyer has is the sales person and everything will get either better or worse from that point. I must say that Lionel Herbert, my sales person, from the first handshake to the final hand shake when driving the new car off the lot was quite an enjoyable experience. From that , I have purchased three other new cars from Lionel over the past two years. I have recommended Bill Luke and Lionel to other people that have thanked me many times for a great buying experience. More

Horrible and don't waste your time. DO NOT WASTE YOUR TIME!!! First got there and sales people are just talking they look at us and continued there conversation. So we continued walking DO NOT WASTE YOUR TIME!!! First got there and sales people are just talking they look at us and continued there conversation. So we continued walking looking for a specific truck when finally this older guy came up and asked us if we been helped. So looked at the vehicle, test drove the truck, then wanting to talk numbers. Mind you the person I took knew the in's and out's to buying a car. They offered me 9,000 for my car when I just left Larry H. Miller and they were offering off the bat for 11,500. So they came back and wanted a total OTD (out the door price) of 38,000. But thr price of the truck was 28,500. They didnt budge and didnt care for what we had to say and pretty much said take it or leave it so we asked to speak to the manager. Very rude manager and continued to insist that it was a "great" price blah blah blah when we know they bought it for much less and had room to negotiate. What you see is what u get, dont bother going there to negotiate they will NOT. Worst dealer I have been to ever. More

Purchase a great vehicle We just purchased a Chrysler 200 from Bill Luke. We are so impressed with this dealership. From the moment we walked in it was nothing short of excell We just purchased a Chrysler 200 from Bill Luke. We are so impressed with this dealership. From the moment we walked in it was nothing short of excellent. Our salesman Luis Martinez was fantastic. Scott in finance was equally as fantastic. Thank you More

Great experience from end to end From the time we stepped foot on this dealership they made my Fiance and I feel extremely welcome. We dealt with Terry Lowe and by the end we were tha From the time we stepped foot on this dealership they made my Fiance and I feel extremely welcome. We dealt with Terry Lowe and by the end we were thankful to have him. What a great guy, very respectful and truly does car in getting you the right car. After a good time with Terry, we were introduced to Thayer in Finance and it only got better through their process. Thayer was awesome! He kept us laughing and explained everything for us to make things easier on our end. Not only did Terry take us to where we can get our car serviced if we have any issues, they walked my Fiance who the car was for all the way through how everything works (synced her phone, blue tooth etc..) If you're looking for a place to feel comfortable and not feel like you're being pressured into something, Bill Luke Chrysler Jeep Dodge Ram is highly recommended.- Chad & Shannon. More

Do not waste your time.. If I could give 0 stars I would. This is the worst dealership you can go to in Phoenix. Customer service is horrible! We had David Mentier as our sale If I could give 0 stars I would. This is the worst dealership you can go to in Phoenix. Customer service is horrible! We had David Mentier as our sales rep and he was impatient, rude and not friendly at all. All he cared about was getting us inside to make a deal! More

Poor Repair, Fair Cust. Service I had autobody work done a month ago and recently found that there was overspray in several spots on my car and compound in my headlight. I didn't hav I had autobody work done a month ago and recently found that there was overspray in several spots on my car and compound in my headlight. I didn't have a pleasant experience. However, while one individual (Kenny) provided poor customer service, others stepped up. When I was escorted to my car by Sergio, he was respectful. When I pointed out areas that still had overspray at pick up, he immediately responded and said he would take it off then and there. Though, they could not get it off the plastic. Sergio and management were kind enough to replace the piece. Instead of making me drive back a third time, they called the next day with my piece and offered to pick up my vehicle, replace the piece, and bring it back. I very much appreciated that. I still don't think their autobody work is up to par, but management responds promptly to your concerns. More

Bad experience very degrading 04/06/2015 I drove 15 miles to bill luke to test drive an advertised 2013 dodge charger rt hemi for 23k i wanted to trade a 2014 v6 camaro with 4300 04/06/2015 I drove 15 miles to bill luke to test drive an advertised 2013 dodge charger rt hemi for 23k i wanted to trade a 2014 v6 camaro with 4300 miles on the odometer..... first off the salesman wouldn't show me that challenger or any challenger He was only focused on the value of my trade and numbers of a deal on a car he had not showed me or let me even test drive yet.... More