Bill Luke Chrysler Jeep Dodge & Ram

house of theivs *******************************************HOUSE OF THIEVS - ********************************************** *******************************************HOUSE OF THIEVS - ********************************************** read this one its a cracker! ****************************************************************************************************************** I had the lovely experience of dealing with bill luke this week. After agreeing to purchase the car we were lead to the finance department which is where the fun started with Mr Tyler. As expected everything was gone over very quickly and papers shoved under our noses to sign, warranties were pushed relentlessly but declined. When it came to the finance rate I had previously gone to my own bank and been approved a rate of 4.7%, obviously I wanted the £1000 discount so was happy to take the dealership rate and re finance the next day. Now as I am new to the country it was impossible for them to find me a rate, then, miraculously after showing my approval they found the same rate, fantastic!! and guess what, the tyre protection can be done for only $1 more a month !! holly smoke Tyler,thats bloody brilliant, lets do it, the rate is 4.7& right ? ohhh yes he says!!! So were all signed up, go outside and the sales rep says the car will be a couple of minutes as they are fitting an alarm... "what for I ask" ? "oh thats just something we do here"... "O.K I say", to which the girlfriend says, "yeah my dealership tinted the windows for me"... well thats a nice touch. So were back at home I have a look over the paper work and see a charge for $488 security, $524 tyre protection and a 2.7% interest rate.. what the F***!! Next morning I call Tyler and he says "oh we include the alarm in the rate and you agreed to it anyway, "did I"? "yes you must have a bad memory" he replies. No tyler, I dont, the question would you like a $488 alarm that you can't even give me any details of never came out of your mouth and, I am cancelling that tyre protection, "how do i do that" ? "You have al the details on your documentation, but wait he says... I need your SS number to complete the finance, thats fine tyler send me the cancelation form and details of the alarm and I will send the docs that you need, actually tyler says, its store policy that warranties cannot be cancelled, its not written anywhere but it is definitely a store policy and you cannot cancel it.. Ok tyler. So I call the number on the back of the warranty which says clearly that you can cancel within 30 days and they tell me the dealer will not send the info to them for 90 days so they cannot process the cancelation.. back to tyler I go and we continued to discuss the dishonesty of compiling a rate of 2.7% + an alarm that was not discussed + warranty and then verbally labelling it as 4.7% Anyway ,after much deliberation and complaining it turns out the 2.7% rate has been declined now and I have to come back to the dealership to refinance, I advised that as per their terms if they cannot finance, the deal is off and I can return the car and get my money back. Now he is really P*s*ed and says "do what ever you want", followed with a text about how they are trying their best to accommodate me but I'm being difficult, followed by another saying that although alarms can be fitted at 9:30 pm they can only be removed before 5pm. So, Another day off work it is to rush back to Bill Luke and on the way the sales rep calls to see whats going on and say that he will meet me there to remove the alarm. We get to the dealership and understandably tyler is cowering in a back office meaning we are greeted, after 20 mins by another finance officer. He has no apology but does have the new paperwork using the loan we had already had approved minus all the bull s**t add ons. I asked for a copy of the 2.7 % rate being refused, which, after some complaining he released and.... guess what... right at the top, there it is..declined at 8.32pm ,the previous night!!! 30 mins before I signed the paperwork and had the alarm (i didn't ask for) fitted. From this I can only conclude that the plan was to mislead me into signing up with all the extras at the lower rate and then call to say it was declined, re finance me at a higher rate ,but still with all the add ons.They gave me a car and allowed me to sigh knowing fully that there was no finance in place. I have tried to contact them since to share my feedback but nobody is interested. Ah well, the prices are decent just make sure you know they are the most dishonest people I have ever had the sadness to encounter. Read the documents and don't believe anything they tell you :-) More

Worse customer service and repair I purchased a 2015 Jeep Renegade from Bill Luke. The day I went in the salesman, Joey Aguirre, and the financier, Richardo Juca, assisted me to purcha I purchased a 2015 Jeep Renegade from Bill Luke. The day I went in the salesman, Joey Aguirre, and the financier, Richardo Juca, assisted me to purchase a new vehicle. After a few days, I was having issues with the car and I called Joey, Richardo, and various people at Bill Luke. I did many calls, left several voicemails, and my calls were either ignored or they stated they could not do much. It took two weeks to finally get a response back and an appointment at the dealership. I had to travel from Tucson to Phoenix to get that completed. At the appointment they only did fixed part of the issues. I came to the Jim Click dealership in Tucson for assistance and they kindly supported me. I love my new car; however, Bill Luke made purchasing my first vehicle the worse experience and they have terrible customer service! More