Bill Luke Chrysler Jeep Dodge & Ram

The worst experience ever......Do not shop here. My wife and I have been through absolute xxxx with a 2012 Dodge Durango Citadel (Their top model). At 3,000 mi. we noticed a huge gap between the hea My wife and I have been through absolute xxxx with a 2012 Dodge Durango Citadel (Their top model). At 3,000 mi. we noticed a huge gap between the headliner and rubber door molding over the rear passenger seat entry, the headliner was defective and installed improperly at the manufacturer. Bill Luke had the vehicle for six days attempting to fix it. At 5,000 mi. the front left strut exploded, leaving oil and permanent stains on our garage flooring. The A/C has never worked properly, it blows 77 degree air (Thats the coolest it's ever blown). At 10,000 miles the seat lumbar support started collapsing, the separate driver seat memory function failed, the vehicle would accelerate while stopped at a traffic device, the rear dome lights failed, and the auto lift gate would go up just half way. At 25,000 mi. the steering wheel began to shake violently when applying brakes, and the HomeLink garage door opener stopped working, and the A/C would make a hissing and chirping noise while in operation. At 33,000 mi. (just three weeks ago) the engine failed to start, it cranks but will not start; it has left us stranded three times now. The car has been flat-bedded to Bill Luke twice and it has been in the shop for 15 days! They cannot fix the issue. While the vehicle was in, they replaced the 4th factory recall (fuel relay) changed spark plugs (Copper only requiring replacement every 30,000 mi. at a $300 expense to the owner) and they said my Evaporative Cooler for the A/C has failed requiring replacement at a cost of $3,500; they also informed me that my front brake rotors were very warped and needed replacement (accusing myself or my wife of 'hard braking') I fought them on that issue and they replaced the rotors for good will (cause they're such a bunch of angels). And, No. We never rode or slammed on the brakes; it's just sub-standard Mopar metals. It was an 11 day job that required the entire dash board being removed. (btw, the Evaporative Cooler is a known defective part in these vehicles). We had the car home for a whole day before it left my wife stranded for a third time.They flat bedded the vehicle in from where my wife was stranded... a half-hour away, in a doctor's parking lot. I exited my garage on foot to go to the front of my house (where my car was parked, to pick up my wife and son); I slipped and fell on a three foot by five foot puddle of oil from the Durango's engine. My elbow is swollen and stiff. Yesterday, upon its arrival, the Service Manager, Earl tells me "ya' looks like you're leaking oil from the filter (They just performed an oil change three days prior) and we can't figure out why your car is leaving you stranded, its starting for us now." Day 15 and we're back in a small sub-standard Dodge rent-a-car............To add insult to injury.........Yesterday while dealing with the frustration of this Durango not starting and leaving us stranded for a third time; I demanded replacement of this failure of a vehicle with a similar vehicle that actual runs on the road more often than on the lift in a bay at Bill Luke. So,,,,,,,,wouldn't you know it. Earl (the Service Manager) calls me to advise me a great deal he worked out with his GSM. "Well Sir, you owe 26k on the car, we'll give you $24k towards a new Durango Citadel at $47k......AND YOUR PAYMENT WILL BE JUST $900.00 per month for 84 MONTHS!!!!!!! (my current payment for this piece of garbage is $580 and it's more than we can afford as it stands. Hey, sounds like they really care about the customers at Bill Luke. Before buying a vehicle at Bill Luke, consider my experience and realize that the owner of Bill Luke has a net worth of over a quarter billion. They sell garbage cars and make a mint off of their over priced sales and service......Good Luck if you shop for a Dodge/ Chrysler here........you're going to need it! More

very happy for the attend ofLionel Jr Hebert he i very good person for sales man i am very happy for his cane of person hi is helper full GOD BLESS HIM. thx Max he i very good person for sales man i am very happy for his cane of person hi is helper full GOD BLESS HIM. thx Max More

Just another bad trip My husband and I visited Bill Luke 2 weeks ago and met with Joey whom we informed we are upside down with our trade in. We asked him to take all of ou My husband and I visited Bill Luke 2 weeks ago and met with Joey whom we informed we are upside down with our trade in. We asked him to take all of our information, including proof of income, and let us know exactly what would be required for us to get approved for a vehicle to get us out from underneath what we are in. After running our credit Joey let us know we would need $1000 to get into a new car because of the rebates, and $5000 for a used car with no rebates. We said thank you and said we will see you in a couple of weeks. Yesterday I call to talk with Joey and he was not in. I spoke to Liz on the phone and told her I would be there within an hour. Upon arriving at the dealership I was met at the door and asked for Liz, was directed to an office where the man proceeded to take over the sale. I stated everything just as stated above. Pedro showed me Jeep Cherokee, Jeep Patriot, and chrysoler 200. I said lets do the Cherokee and asked if a 4x4 will work. Needless to say by the of meeting with Pedro I have now agreed to $2000, $1000 now and another $1000in 21 days. (Not what I was told I would need 2 weeks ago). When I left I was told to guarantee me approval I need $5000 to $6000 (almost the amount I am upside down). My frustration is that two weeks ago I was given a different story. Guess I should have gone back to Earnhardt! More

2010 Jeep Rubicon Lionel Hebert was fantastic. Helpful, friendly, knowledgeable. We appreciated the great customer service he provided and would definitely recommend Lionel Hebert was fantastic. Helpful, friendly, knowledgeable. We appreciated the great customer service he provided and would definitely recommend him to others looking for a new or used car. Thanks for making the car buying process easy! More

2015 Ram After a few months of trying to find a vehicle, through many different avenues, finally found a truck at Bill Luke. I usually don't purchase from a d After a few months of trying to find a vehicle, through many different avenues, finally found a truck at Bill Luke. I usually don't purchase from a dealer, and have had some poor experiences. Worked with Lionel, and had a pleasant experience. Tx More

Completely Satisfied! I visited several dealers in the area while deciding on the purchase of a new Ram truck. Thanks to my sales representative, Jerry A., Bill Luke won m I visited several dealers in the area while deciding on the purchase of a new Ram truck. Thanks to my sales representative, Jerry A., Bill Luke won my business. Jerry was very professional in every sense of the word. He was very knowledgeable about the vehicle and helped me make the right choice that fit my needs. Jerry took extra steps to work out a plan with me for the purchase of the vehicle within my budget. Most importantly he did this in a supportive way and never was pushy. His follow up and responses to my questions were always promptly responded to. I highly recommend Bill Luke and especially Jerry A. More

great service and outstanding customer service, This is a review of our experience in Bill Luke on Camelback road in Phoenix AZ. First of all, I would like to thank Jerry A. for great service and This is a review of our experience in Bill Luke on Camelback road in Phoenix AZ. First of all, I would like to thank Jerry A. for great service and outstanding customer service, Jerry A. took time to play with our kids and be very professional and help us with buying new car, he was all the time by our side and answered all our questions. More

Happy New Car Owner I just recently purchased from Bill Luke Jeep Dodge & Ram, there service, prices and just the overall experience was great. First of all when we a I just recently purchased from Bill Luke Jeep Dodge & Ram, there service, prices and just the overall experience was great. First of all when we arrived we were assisted by a sales specialist named Lionel Hebert. He was friendly, and worked with us on finding what it is that we wanted rather than what they wanted to put us in like other dealerships had tried doing. Lionel Hebert not only was friendly but was honest, helpful and not pushy(which we all know we love a sales person who is not pushy) With the help of this great sales specialist and David Verron who helped us finance the vehicle and with the GREAT and I do mean GREAT prices the dealership had to offer, my husband and I drove out with 2 fairly new (2015) vehicles :) More

Incredible service! This is my first time buying a car at a big dealership and Ryan was super nice an never pushy about what I should or shouldn't buy! He listened to wh This is my first time buying a car at a big dealership and Ryan was super nice an never pushy about what I should or shouldn't buy! He listened to what my husband an I wanted and helped us buy our perfect car!! Thank you so much Ryan for making buying a new car such a pleasant experience!! More

Lionel Hebert--A Gentleman and a Saint Lionel Hebert of Bill Luke is straight up and easy to work with. No pushy sales here. Jody the sales manager set me up with Lionel. Quickest and ea Lionel Hebert of Bill Luke is straight up and easy to work with. No pushy sales here. Jody the sales manager set me up with Lionel. Quickest and easiest deal I've ever experienced buying a car. Highly recommended Zac More