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Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
974 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 29, 2016
Professional, No-Pressure Experience I bought my third certified used car in a row from Bill Luke. I like their professional, no-pressure approach and I've never had any problems with the I bought my third certified used car in a row from Bill Luke. I like their professional, no-pressure approach and I've never had any problems with the cars I've purchased from them. Salesperson Lionel Herbert and Finance Manage Thayer Park were patient, professional and very helpful. I went in with a list of 10 cars I wanted to look at and Lionel showed me every one that was still available. More
by tprefling
Employees Worked With
Lionel Herbert and Thayer Park
February 26, 2016
EXCELLENT!!!!!!!!! It was our first time at Bill Luke we will definitely go back. It was a great experience and excellent service, thank you Jerry A. It was our first time at Bill Luke we will definitely go back. It was a great experience and excellent service, thank you Jerry A. More
by rsmolina
Employees Worked With
Jerry A
February 24, 2016
Good Salesman, So-So Dealership This is a clean, FAMILY-owned dealership, albeit one which uses some, let's say, questionable tactics. Although they sell 800 cars a month (one of th This is a clean, FAMILY-owned dealership, albeit one which uses some, let's say, questionable tactics. Although they sell 800 cars a month (one of the largest in the US; THE largest in AZ) there is surprisingly little 'pressure.' The salesman I worked with, RANDY THOMPSON is easily one of the nicest and most professional people I have ever met, in ANY field! He literally took the fear out of buying in a high-stress situation (which car purchasing is for me). I believe him to be both honest AND 'above board.' I may not be as shrewd as an Arab trader (more on that to come) but I do have a pretty good sense regarding people. Randy is the "real deal" IMHO. No wonder he's been at Bill Luke for 10 years. He is also funny and clearly a caring person (and, again, I do not mean fake caring or caring for the sake of the deal). I think he is a CLASS ACT and it will serve Bill Luke well to continue with him. Honestly, he should probably be a sales manager! As for MY experience otherwise: They will work with you to get you a vehicle, BUT one word of warning: beware the Finance Department. Here's why I say this. Bill Luke prides itself on not hiding fees and offering HUGE ('YUGE' if you're Donald Trump) discounts, like, say $8,000 off a $42,000 vehicle! BUT, there are TWO people you work with; first the salesman THEN the finance or business manager. (I think this tactic goes back to when people traded horses). I was told my 2015 Chrysler 300c (17,800 miles) would cost $28,755 OTD (out-the-door). And even this took some dickering because WHILE I was sitting in the salesman's office the price of the vehicle I was considering (and would purchase) went up $1,000....WHILE I was in there in a space of 10 minutes POOF, up 'magically' from 25K to 26K on the Internet, literally! Of course, after I pointed this out they reduced the vehicle BACK down from $26,000 to $25,000 (well, actually $25,199; as it was advertised as $25,000 when I came in). PLUS, I assumed that OTD meant everything included in the price, save MY option to extend the warranty and purchase GAP insurance (which by the by is $100 MORE here than at Coulter Cadillac down the street: $895 v $795). It does NOT. I DID extend my bumper-to-bumper warranty to 100,000 miles/7 years for $2,845 (yes, OUCH, but probably worth it) AND I bought the GAP insurance (which is a MUST, non-negotiable item, TRUST me on this) for $895. HOWEVER, even all of that added up equals $32,495, NOT the REAL OTD price tag of $33,208. In full disclosure, I did purchase window tinting (this is AZ) and a security shut-off key ($399 each). The security key is in case your vehicle is stolen it cannot be started. Wouldn't you think this would be a standard option on such a premium (C trim) vehicle (it was on my 2015 Buick Regal; which was a step down); or at least included in "Out the Door" pricing? Anyway, for a dealership which makes much of its refusal to "bake" fees and hidden "add-ons" (their word not mine) into the deal I went from $25,199 to $33,208! SO, taxes, title registration, doc fee ($399, almost 100% profit to them), security key, Perma Plate, extended warranty, GAP insurance and window tinting = $8,009 ABOVE the listed price. You be the judge. MY guess: the real money is made in the Finance Department (which may explain why my salesman was so keen to get me back there). Also, please keep in mind that the vehicle has a few minor problems to fix as well. There is a noticeable ding on the driver-side rear bumper, the rear sunshade does not work properly (it catches when lifting and the button in the rear compartment to operate it does not work) and the steering wheel currently makes a groaning sound when turning. These are all points covered in the 'certification.' Note: they only have a 125-point certification process at Bill Luke, whereas, at Coulter Cadillac they use a 172-point process. Oh, and with my certified pre-owned vehicle I received only ONE key and NO floor mats (which, at Bill Luke anyway, are NOT guaranteed at the time of purchase...yes, floor mats)! I like my car but I honestly feel less-than-exuberant about working with Bill Luke. SO, when I give Bill Luke three stars, one of them must be for Randy alone. As for recommendations.....in good conscience I cannot. From $25,199 (or $26K if I had not been paying attention) to $33,208 is just TOO much in 'add-ons.' Eventually I'll have the Service Department to work with. I hope it is a better experience. Either way, I'll review it, as I did this, in honesty. More
by mcoatney1978
Employees Worked With
Randy Thompson
February 23, 2016
First time buyer This was my very first time buying a car. And it was better than I expected it would ever be. Lionel assisted me in getting the car I wanted. I woul This was my very first time buying a car. And it was better than I expected it would ever be. Lionel assisted me in getting the car I wanted. I would definitely recommend Lionel to anyone looking to buy a car that wants a comfortable relaxing experience. Thayer in the finance dept was a pleasure aswell he explained everything to me. More
by bleebaby1
Employees Worked With
Lionel Hebert, Thayer, Amberlee Shaw
February 23, 2016
Great service! Sales rep Lionel provided us with knowledgeable and friendly service. He was not pushy and answered all of our questions. Tyler helped the finance pro Sales rep Lionel provided us with knowledgeable and friendly service. He was not pushy and answered all of our questions. Tyler helped the finance process go fast and smooth. He also provided us with additional package information to protect our investment. Thank you Bill Luke for a great buying experience. We are very happy with our purchase! More
by Monica.lopez2020
Employees Worked With
Lionel Herbert, Tyler Martin
February 22, 2016
great dealership Lionel Herbert was a great sales man made our experience fast and easy! My husband and I were very happy with our experience at bill luke ! Lionel Herbert was a great sales man made our experience fast and easy! My husband and I were very happy with our experience at bill luke ! More
by kinseyH1221
Employees Worked With
Lionel Hebert
February 20, 2016
Best car buying experience!!! I had the best car buying experience with Lionel Hebert!! He made it easy. I would recommend Bill Luke because of Lionel's customer service skills!!! I had the best car buying experience with Lionel Hebert!! He made it easy. I would recommend Bill Luke because of Lionel's customer service skills!!! More
by cgoss188
Employees Worked With
Lionel Hebert
February 18, 2016
Jerry A Had great customer service at Bill Luke with Jerry A. I would definitely recommend them to my family and friends. I'm very happy with my new purchase! Had great customer service at Bill Luke with Jerry A. I would definitely recommend them to my family and friends. I'm very happy with my new purchase! More
by I217
Employees Worked With
Jerry A.
February 18, 2016
Fun - easy - honest car buying! I had the most amazing experience at Bill Luke from start to finish! I came to this dealership for a specific car on their lot and I was taken strai I had the most amazing experience at Bill Luke from start to finish! I came to this dealership for a specific car on their lot and I was taken straight to it in a golf cart. The salesman Jerry Adair was super fun and helpful. He made me feel like I was the only person there, giving me undoubtedly the best one on one treatment that I have ever received at any dealership before. The process was smooth and seamless. The price that was advertised was the price of the vehicle, no gimmicks, no "special offers" that few can qualify for, just plain - easy - honest pricing. Next my finance specialist Tyler was fantastic!!! He listened to what I wanted and what I didn't want. He never made me feel pressured to purchase anything extra, which was a new and refreshing experience that I have never had with a finance clerk. Thank you Tyler :-) My car wasn't ready that day so the following day Jerry texted me several times throughout the process to inform me of the progress. When I arrived at the dealership Jerry had my car BEAUTIFUL & Ready to go. Jerry and Billy Geffre the delivery coordinator were there waiting for me. Billy was so calm and patient while he informed me of every option and exactly how to use it. They made me feel like a rockstar! Thank you again to Jerry, Tyler, and Billy!!!! More
by DestinyT2G
Employees Worked With
Jerry Adair, Billy Geffre, Tyler (finance)
February 16, 2016
Chrysler 200 at Bill Luke Phoenix Spoke with Lionel Hebert. The man was awesome. I had gone to a different used car dealer a few days before and got the full 'used car experience'. Tha Spoke with Lionel Hebert. The man was awesome. I had gone to a different used car dealer a few days before and got the full 'used car experience'. Thank God I said no and went to Bill Luke instead. Lionel wasn't pushy, and didn't act like a stereotypical car salesman. He was incredibly helpful, knew everything about the car I was looking at, and let me arrive at my own decision about buying the car. filing paperwork and trading in my ancient car was incredibly easy, even though my title was in a different state. Everyone from sales to financing were great. 5 out of 5, would recommend! More
by zach456
Employees Worked With
Lionel Hebert, Wendy Curtis
