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Bill Luke Chrysler Jeep Dodge & Ram

Phoenix, AZ

4.2
975 Reviews

2425 W Camelback Rd

Phoenix, AZ

85015

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Showing 975 reviews

March 11, 2024

Saw this Tesla model Y online, Amber made the process easy,& we went home with it! Huge dealership wasn’t real happy with trade-in amount, sell your car privately before you go. More

by bettymajcher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 20, 2024 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are happy to hear that you got a great price on a Tesla! Thank you for choosing Bill Luke!

February 28, 2024

Purchased a used Bolt EUV. The price was very good, and although there were a couple of minor issues, Bruno reached out to ensure everything was right. I was impressed. More

by Mark
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bruno
Feb 28, 2024 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are happy to hear that we were able to turn your experience around and earn those 5 stars! Thank you, Mark!

January 20, 2024

I came here because they had a vehicle I was interested in everything went really smooth I made the purchase of a 2020 tesla, after I bring it home I started studying the vehicle and after a couple months More

by georgemendez777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo luca
Jan 25, 2024 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear about your experience George. Kim Carter is no longer with the company and hasn't been for years, so i am not sure where your communications are going. The Gila Coat and Alarm are all non-cancellable items. I am unable to locate a George Mendez in our system so please reach out to our Customer Experience Manager at 602-544-3696 or j.mckenzie@Billluke.com

Jan 25, 2024 -

georgemendez777 responded

Thank you for letting me know you will not be canceling the items listed, i didnt know kim was no longer there i do apologize for the miscommunication however this does not excuse mr juca for the lack of response i know you all can get really busy and i have been very patient but the original request was made to him on 12-22-23 this is why i felt i needed to publicly anounce the experience i am currently having with this dealership just to get a response, ricardo did respond today so we will see how this goes. I do however have a question about the "alarm" is that a physical device that was installed on the vehiccle? Id also like to know why this was not optional and why we weren't notified that these items are not cancellable?

Jan 26, 2024 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Hi George. Ricardo will have all that information for you.

January 12, 2024

Bill Luke dealership has been the best experience buying a car till now. Kevin at bill luke was fast in attending us. More

by adolfogracia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin inzunza, Jason Tiek
Jan 15, 2024 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that Kevin was able to find you the perfect vehicle! Thank you for choosing Bill Luke!

December 06, 2023

Put a deposit down, then they sand bag and delay about OTD pricing, while selling the car to another person. Money grab, wants financing low credit score victims to pay thier insane rates, and hope for a More

by GY00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Woody. Brianna manager, Jason Tiek
November 22, 2023

Had great experience here at bill like love my car highly recommend thanks to everyone More

by hairydog2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John delivery coordinator
Dec 01, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so glad that you enjoyed your experience and that you would recommend us! That truly means the world to us, thank you!

November 17, 2023

Never again. It was a filthy madhouse. The car we came to look at was dirty (we had an appointment and it was supposed to be clean and ready). There was gum on th More

by p3cami
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Tiek
Nov 21, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Cami, we're sorry to hear about your experience. We pride ourselves on offering good, clean, new and used vehicles. Is it possible that you were looking at a vehicle that we had just taken in on trade? Meaning we had yet to have the opportunity to do a thorough detail. Please reach out to Lucio at 602-249-1234. We would very much like to hear the details of your experience. Perhaps we can get the vehicle spotless and deliver it to your door?

October 30, 2023

Grate all around service made purchasing my vehicle easy. Will recommend to family and friends. More

by Landonmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 02, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you so much for the awesome review! We are glad to hear that you enjoyed your experience!

October 30, 2023

Atrocious. Zero follow up and response back. Worst dealer so far in my experience in researching my buying options. Purchased from another dealer that knew what More

by CaliSurfer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos
Oct 30, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear about your experience. We would like to look into this situation further but we will need your name in order to proceed. Please reach out to Jessica, our Customer Experience Manager at 602-544-3696 or j.mckenzie@BillLuke.com.

September 10, 2023

This was the best car buying experience me and my wife have ever had. Everyone was great from salesman to finance and even Eduardo inspection and maintenance was great. I would definitely recommend to any More

by marcos.alton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo, Saif, and Thayer, Jason Tiek
Sep 11, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you so much, Marcos! We are so happy to hear that you enjoyed your experience!

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