Bill Luke Chrysler Jeep Dodge & Ram

Basically, I wasted a portion of my life with the pressure of making sales and the lies that follow. I now owe $20,500 for a 2017 Kia Sportage that's only worth $11,000 for not disclosing any informa pressure of making sales and the lies that follow. I now owe $20,500 for a 2017 Kia Sportage that's only worth $11,000 for not disclosing any information. Upon my purchase, I believed this vehicle was in proper working order and met a certain quality standard. After experiencing recurring issues, specifically the engine itself blew and cylinder 3 keeps having a misfire, misfire in compartment #2, and the moon roof will not close all the way, and your services I paid for extra were not able to receive and couldn't get them, such as the detailing of the car inside and out buffing it scratches, etc., I returned the car for repairs to your dealership and later to an authorized Kia service center. Unfortunately, the problem persists, creating ongoing inconvenience and financial strain. More

Test drove a car and then went back to buy it. When they gave me the pricing, it was $3,000 more than what it had been listed for before. I understand prices fluctuate, but when I told them what t When they gave me the pricing, it was $3,000 more than what it had been listed for before. I understand prices fluctuate, but when I told them what the price had been they didn't believe me. They went and checked their computer systems and came back and said "You're right, but the price was a mistake, so we're not going to honor it." They could of course say this with every price on the website. During a previous experience looking at a different car, the salesman didn't seem to care about our time, didn't explain any of the process, and made my wife and kids uncomfortable. It seems this dealership only cares about money and do not their customers. More

As soon as the sale ends, so does any support. My 2025 Ram 1500 started having electrical issues 29 days after buying it. Asked Bill Luke for a loaner just until Chrysler could confirm the work My 2025 Ram 1500 started having electrical issues 29 days after buying it. Asked Bill Luke for a loaner just until Chrysler could confirm the work would be warrantied and rental companies would actually be open. Bill Luke offered no solution and refused to provide a loaner. Remember you’re just a check to the people at Bill Luke. Don’t buy the new Ram 2025, I’m not the only one with these electrical issues. More

Worst dealership ever. Terrible salesmen!! Don’t want to make a sale. Offered us half for our vehicle what every other dealership offered us. Literally the worst dealership Terrible salesmen!! Don’t want to make a sale. Offered us half for our vehicle what every other dealership offered us. Literally the worst dealership I have ever been to in my life. Also they advertise prices online but when you get there they have a higher list price. More

We had the displeasure of trying to buy a used vehicle from Bill Luke over the weekend. My husband had worked out the deal over the phone with one of the internet managers Jamie Damanti. We had all the nu from Bill Luke over the weekend. My husband had worked out the deal over the phone with one of the internet managers Jamie Damanti. We had all the numbers and payment information in hand and told him we will be in shortly. We then packed up our toddler and drove an hour to the dealership to finalize and sign the paperwork. When my husband arrived he was passed off to Shane who the dealership put in the position to deliver the news “we already sold the car to someone else” Jamie who we had been working with didn’t even have the decency to speak with us himself. No one called us to tell us the vehicle wasn’t available any longer nothing. We arrived at the dealership an hour and a half after the deal was sent over to us. They offered to show “comparable vehicles” however, we were looking for something specific, and there was nothing “comparable” in their inventory. It’s absolutely ridiculous they wasted everyone’s time. More

Zero Stars tried to buy at advertised and emailed price. Which says everyone's price on it. I even went up to 24k out the door. No Go, Best price they would give is $25,600 which is $4,600 above asking pric Which says everyone's price on it. I even went up to 24k out the door. No Go, Best price they would give is $25,600 which is $4,600 above asking price. Also Beware they are going to add 400 for window tint on top of whatever price they wanna make up... Next stop Fair trade commission and Bbb... Enjoy your reviews More

Be careful here! My family has used this dealer many times and it used to be great. It’s been a couple years, but I went back as a loyal customer. Kristine Becker My family has used this dealer many times and it used to be great. It’s been a couple years, but I went back as a loyal customer. Kristine Becker is who we dealt with and she Ran my credit and sent me the deal, only to get me in the door and tell me they sold it while I was coming in. From the time I got my financing paperwork, to the time I was at their doorstep to ‘pick up my vehicle’ was 3 hours. 3 hours from the time she said ‘I’ll have it washed and pulled up and ready to go for you! It’ll be very quick, don’t worry!’. I CANCELLED another deal because they sent me the paperwork and this one was ‘done’. I live an hour from the dealer- so cancelled that other dealer, then quickly hit the road to pick up my new car. No call, no text, no email letting me know they sold it out from under me. Zero communication! This is after spending more than 24hrs being told they’re short staffed and busy and that’s why it took so long to finish my deal. The sales lady didn’t even come out to speak to me, but instead sent her counterpart and then he proceeded to attempt to sell me a more expensive, older, vehicle - of course. We left, of course, and started our hour long journey home, instead. Now having to start all over after the time, credit pulls, and cancelling my other deal to take theirs. They very much scammed me. Out of a lot of time, a lot of credit pulling, and a lot of $$ to get a ride out there in traffic. So disappointed - it takes 2 seconds to send a quick text that you’re selling it out from under me. Instead, silence. More

I just went to 4 dealers looking for parts they said they had yet only one had them bill luke the other dealer parts counterman tried to help but lacked proper experience to do there job. The counterman at had yet only one had them bill luke the other dealer parts counterman tried to help but lacked proper experience to do there job. The counterman at bill luke help me in one tenth time I spent at the other dealers. I will tell you if and when im needing service or parts it will be these guys. The counterman that helped me work on the line at one time at airpark dodge the worst dealer in all of arizona as I told him about the hassels involved with finding parts with the airpark dealer I'd say Bill Luke gets 2 thumbs up infact they get all ten fingers up you guys rock More

Service dependent needs work. I’ve never had a dealership schedule me a date and time to drop my vehicle off, not give me a loaner and then not service my vehicle at all and then I’ve never had a dealership schedule me a date and time to drop my vehicle off, not give me a loaner and then not service my vehicle at all and then give me the excuse that it was a drop off appointment not a service appointment and they will try to get to my vehicle the next day I’m having to pay out-of-pocket for rental car from their dealership While my vehicle sits there I could’ve been driving this whole time because they weren’t servicing the vehicle priority to have premium vehicles new vehicles instead of to the appointment dates and times that they provide not my service advisors fault but poor management on the sales side while I was waiting on a vehicle on Appointment, the sales person asked me if I’d like to look at Something and I said no I’m just walking around my vehicle being serviced. I came back around after I decided I had a question about a vehicle that had passed by the sales said I’m not working with the condescending tone and looked away. I was actually considering upgrading my vehicle, but after that interaction with that sales person after the poor management of the service department and after asking for a quote from the body shop and the person helping me never contacted me back after three emails I think I’ll take my business elsewhere. More