Bill Kidd's Volvo Cars
Cockeysville, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 84 reviews
Had very costly repairs and Bill Kidds worked with me to match service pricing of franchise based service providers. I talked to Monique and she was vry helpful. Thank you. match service pricing of franchise based service providers. I talked to Monique and she was vry helpful. Thank you. More
knowlegable staff and ease of making a fair deal,and the selection of vehicles to choose from . also no feeling of being pressured into a purchase selection of vehicles to choose from . also no feeling of being pressured into a purchase More
I BROUGHT MY XC90 IN FOR 15K SERVICE. I WAS ALSO HAVING A PROBLEM PLAY MY i-phone THROUGH THE AUX. OUTLET. THE PORT WAS REPLACED. ALSO GOT A TIRE ROTATION AND ALIGNMENT. PROBLEM PLAY MY i-phone THROUGH THE AUX. OUTLET. THE PORT WAS REPLACED. ALSO GOT A TIRE ROTATION AND ALIGNMENT. More
This most recent purchase is the 5th Volvo that our family has owned since 1971. Debbie was the person that I dealt with several years ago when I purchased an XC70; I was pleased with that experienc family has owned since 1971. Debbie was the person that I dealt with several years ago when I purchased an XC70; I was pleased with that experience and asked for her by name when I returned in December to look at a new XC90. I also spoke with representatives at the five other Volvo dealerships that are within a 70 mile radius of my home. Debbie was head and shoulders above her rivals ---- amongst all of the representatives that I spoke with, she alone seemed interested in selling to me the vehicle that I had specified --- the others (to a person)seemed much more interested in selling me a vehicle that they had in stock, even trying to convince me that what I really wanted was a different model than I requested. I disqualified a couple of dealerships because they were chewing up my time calling me with "amazing offers" on vehicles that I had no interest in owning. What I had requested of each of them was an on-the-road price for the vehicle that I had specified --- Debbie alone gave me that within a few hours of my request. The Bill Kidd price that she quoted to me was competitive with the best quote that I received from the five other dealerships. And she was the only one who got it right the first time. So I was very pleased to settle another deal with Debbie and with Bill Kidd Volvo. More
Conducting a long-distance search for a specific vehicle is nerve-racking. When I had narrowed my list to three Volvo XC60's in three states, Bill Kidd's won out because they offered the best overall value is nerve-racking. When I had narrowed my list to three Volvo XC60's in three states, Bill Kidd's won out because they offered the best overall value on a certified pre-owned unit. Additionally, Wayne Cernik went well over and above in his customer care, ensuring I had enough supplemental photos and documentation to make a good judgment about a vehicle not personally seen. The XC60 was shipped halfway across the country, arrived on time and was exactly as described. Excellent overall experience. More
Debbie was friendly and low pressure. The price negotiations were quick and amicable. Debbie showed me a variety of cars and discussed the pros and cons of each. negotiations were quick and amicable. Debbie showed me a variety of cars and discussed the pros and cons of each. More
This was my first service call on a 2012 XC-70. Your service dept personnel were polite and very helpful. Service was completed within scheduled time frame and the car is working fine. service dept personnel were polite and very helpful. Service was completed within scheduled time frame and the car is working fine. More
My car: 2010 Volvo C70, 35800 miles. I made a service My car: 2010 Volvo C70, 35800 miles. I made a service appointment to resolve 'brake shutter' and a steering wheel whose leather covering was bubbl My car: 2010 Volvo C70, 35800 miles. I made a service appointment to resolve 'brake shutter' and a steering wheel whose leather covering was bubbling. I dropped off the car (Monday morning) and did not hear from the service department regarding the status of my car as of 4:00 pm. When I called, Amanda stated that the car was not yet finished, but did offer a loaner car. Great, I thought... The next day (Tuesday), there was still no contact from the service department. When I finally reached her at 3:00, Amanda stated that a new steering wheel had to be ordered and would require a return visit - no problem I thought. When I asked about the brakes, the advisor stated that the front rotors and brake pads would have to be replaced, but would not be covered under warranty at price of $650. I declined the $650 replacement. When speaking to Amanda on Monday, after checking my VIN, she stated that I had Volvo's Safe and Secure Plan. Why the change in policy on Tuesday I thought? When I picked up my car on Tuesday, I called another Volvo dealership in the area (Lehman Volvo of York PA) and explained what Bill Kidd's assessment was. This dealership stated that the brake pads and rotors were ABSOLUTELY covered under the Safe and Secure Plan. I will be getting this and all future work done at Lehman Volvo of York, PA. I cannot believe that Bill Kidd's had my car for two days, and would not cover the brakes under the Volvo warrany. My complaints: *they had my car for two days for a brake assessment; something that should have taken under one hour *they had my car for two days for assessment of the leather on the steering wheel, to only order a new one from Volvo *they did not honor the Volvo Safe and Secure Plan in regards to the brakes; something that is clearly covered according to Volvo *the 'vehicle checklist' listed my air filter as needing attention in the near future, even though I replaced it 2000 miles ago - meaning that they didn't even bother checking it Positives: Amanda was very friendly when I spoke with her More