Bill Kidd's Timonium Toyota

When we knew we were going to be purchasing another Toyota we returned to Bill Kidds immediately because we had such a positive experience there almost 6 years ago when purchasing a Camry. With a grow Toyota we returned to Bill Kidds immediately because we had such a positive experience there almost 6 years ago when purchasing a Camry. With a growing family it was time for (gasp) a minivan. Both times we have worked with Nhan Ngo. He is very easy to work with and is very friendly, thorough and laid back about the whole sales process. He is not an in your face car salesman which is something we appreciate. I loved being able to do most of our communication through email. I did feel that we had to do our research in order to be able to negotiate the best price for our car as well as the interest rate when financing through Toyota, but that is the norm no matter where you car shop. The dealership as a whole is always clean and the employees are very friendly. I would highly recommend both Nhan and Bill Kidds to anyone in the market for a Toyota. More

This is the third new Toyota my wife and I have purchased from Bill Kidd's and we keep coming back because of the great experiences we've had each time. This purchase was no different - the sales rep was ve from Bill Kidd's and we keep coming back because of the great experiences we've had each time. This purchase was no different - the sales rep was very friendly and helpful, the selection of cars to choose from was great and the price was the best in the area. We would highly recommend this dealership. More

I just bought my sixth car (three Volvos and three Toyotas) in 20 years at Bill Kidd's. Each experience has been better and better. I appreciate the salesman's and dealer's integrity and their willing Toyotas) in 20 years at Bill Kidd's. Each experience has been better and better. I appreciate the salesman's and dealer's integrity and their willingness to assist me in any way possible. In the past 20 years, I have found the folks in the service department to be as friendly and helpful as the sales team. Without a doubt, this is THE place to go when looking for a car! I highly recommend the salesman Hans Blom for anyone who wants to deal with an honest person. More

After getting quotes from several area dealers, we initally selected R&H since it was slightly more convenient. We got the run-around from them on the pricing (they tried to tack extra fees onto thei initally selected R&H since it was slightly more convenient. We got the run-around from them on the pricing (they tried to tack extra fees onto their email quote), so we headed to Bill Kidds. Great experience from the beginning. Sean (our sales rep) was knowledgeable about the car and the competition. No pressure, but he was willing and able to answer all our questions. When we purchased, he spent a while with my wife (car is for her) on all the features, and even programmed the Bluetooth connection for her phone. More

From the second I walked in, my experience surpassed my expectations. The salesman was knowledgeable and did not pressure me to purchase. I was then introduce to the Customer Relations Manager, she went ov expectations. The salesman was knowledgeable and did not pressure me to purchase. I was then introduce to the Customer Relations Manager, she went over valuable information and made some suggestions as to how to protect my new car. The Finance Director completed all of my final paperwork in record time. I received a great price with no hassle. I would definitely recommend this dealership! More

Terrible experience. We brought our Prius in for the recall service and they actually created more problems requiring two return visits, and we still have a problem we are taking to another service cent recall service and they actually created more problems requiring two return visits, and we still have a problem we are taking to another service center. The customer service was also very disappointing with no apology and little communication. I will not take my car back here and I recommend others to steer clear. More

Within 1 day of purchasing my certified used car from the dealership, I had to go back to have the driver's seat replaced. Within 3 months of ownership, I have had to go in for service 5 times! My reply fr dealership, I had to go back to have the driver's seat replaced. Within 3 months of ownership, I have had to go in for service 5 times! My reply from the used car manager was "I cannot guaranty that vehicles driven off my lot will not encounter problems," and left it at that. No apology for our troubles, and no offer to assist us. Truly felt like the prototypical used car dealer, as they could care less about the problems we had with the vehicle (since they already had our money). I would never recommend this dealership to anyone. They are very nice when you are looking to buy a vehicle, but their post sale customer service is horrendous (if you have problems with the vehicle). The customer relationship ends when they receive your check. More