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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,741 Reviews

1,741 Reviews of Bill Kay Nissan - Service Center

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May 17, 2023

Absolutely love this dealership, from Sales to Service. Only place we buy cars Only place that that we will ever buy our cars More

by rich.rheingruber
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom, Carl Beckstrom
May 18, 2023 -

Bill Kay Nissan responded

Rich.rheingruber, thank you for your kind words and this wonderful review!

May 14, 2023

Dealership, manager, and staff are extremely helpful and friendly. Nobody forced a deal, and were open to discussions/negotiation about pricing and services. Car is brand new and works just how I wanted. More

by tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Randall Caldwell, Carl Beckstrom, Robert Tyminski
May 15, 2023 -

Bill Kay Nissan responded

Tony, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

May 10, 2023

El mejor servio personal , recomiendo al 100% a bill Kay Nissan su personal es MUY amable y eficiente More

by Eliasdepaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Tyminski
May 11, 2023 -

Bill Kay Nissan responded

Thank you for your fantastic star rating.

May 05, 2023

I had a problem with my brakes even tho I was probably a little bit of a headache they went above and beyond to take care of me and inform me on everything they where doing 10/10 More

by Kevin Merrigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
May 05, 2023 -

Kevin Merrigan responded

Definitely happy with the service department staff are friendly and answered all my questions and had me leaving with a smile and a good as new car

May 04, 2023

I have bought five cars from this dealer. Nick to sales manager is a great guy and easy to deal with. The service department is a different story. It seems like this dealership service depart More

by perfectpkg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Jorman
May 04, 2023 -

Bill Kay Nissan responded

Please accept my apology. We appreciate your business, And would hate to lose it.

April 28, 2023

5 Service fine. Too many questions on survey. Please delete my number or limit to 1 question More

by BSTBRICH
Recommend Dealer
Yes
Employees Worked With
5
Apr 28, 2023 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 26, 2023

Average- not overly friendly The service host has no personality. Others treat customers as an interruption. People need customer service training. More

by chuck.badtke1@gmail.com
Recommend Dealer
No
Apr 26, 2023 -

Bill Kay Nissan responded

Chuck.badtke1@gmail.com, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please Chuck.badtke1@gmail.com call me Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext.1221 I would like to hear more about your visit.

April 26, 2023

As usual over priced 160$ in labor for a oil change a break fluid change I feel taken advantage of you are not the giing rate More

by KNUCKLEBUSTER.TALLEY1
Recommend Dealer
No
Apr 26, 2023 -

Bill Kay Nissan responded

Hi Knucklebuster.talley1, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

April 20, 2023

Les dejé mensaje que mi carro temblaba y cuando me le hicieron el cambio de aceite dijeron que estaba bien, 3 días después el carro se le prendieron 3 luces incluida la del motor la lleve a un taller cer More

by VICKYPOZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl Beckstrom
Apr 20, 2023 -

Bill Kay Nissan responded

I am unable to find you in my system for service. Please if you would call me DONNIE JORMAN OWNER LOYALTY MANAGER AT 630 969 3200 EXT 1221.

April 19, 2023

They provided fast and professional service. I am glad I went here and will continue to in the future. More

by NATHAN_DEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola
Apr 20, 2023 -

Bill Kay Nissan responded

Nathan_del, we are glad we could help!

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