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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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September 03, 2021

The Service Representavie took concern and the repair/ service work was done the same day. I was able to wait while the work was being done More

by HUGHESSA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Rangel
Sep 03, 2021 -

Bill Kay Nissan responded

Thank you for your fantastic star rating.

September 03, 2021

Great experience with a prompt, friendly staff and reasonable pricing:) All the work was finished when promised and they even through in a car wash. More

by hwbf23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, Jerimy Witt, Carl Beckstrom
Sep 03, 2021 -

Bill Kay Nissan responded

Thank you very kind words, And outstanding star rating.

September 02, 2021

The best dealership ever. Ric Funston communicates with you very well to ensure you the work required is needed. I will be returning for all my service needs. Thank you More

by candelaria21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Bill Kay Nissan responded

Thank you candelaria21, For you outstanding star rating.

September 02, 2021

Rick in service is great, amazing. Gave me a loaner car a.s.a.p. during the mechanic strike because I had a transmission problem. Called to keep me updated during strike. My car was ready the day after t More

by DEBCAMPAGNA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Flores
Sep 02, 2021 -

Bill Kay Nissan responded

Thank you for your loyalty and fantastic star rating.

August 25, 2021

The service was horrible I was overcharged for work that was done on my car I intend to recover some of my money service was horrible More

by zoid72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fernando Flores
Aug 25, 2021 -

Bill Kay Nissan responded

If you would please call me DONNIE JORMAN Owner Loyalty Manager at 630-969-3200 ext. 1221 Would like to hear more details.

August 17, 2021

Excellent work A+, Mr.Tim thanks for your service and your recommendations, you do not over sell as other deletes do, keep it up 👍🏿 and thanks. More

by Mohammed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr.Tim
Aug 18, 2021 -

Bill Kay Nissan responded

Thank you Mohammed, Excellent star rating!

August 13, 2021

The maintenance department contact, Rick, was very professional and intentional about finding out about my warranties and ensuring I had transportation while work was being completed on my vehicle. More

by DEBNHEIRS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Bill Kay Nissan responded

We thank you for your outstanding star rating!!!!

August 13, 2021

Bill Kay Nissan is a great place. Employees are always Pleasant. Service usually on time. No complaints from me about this dealership at all. Will definitely return. More

by KCECCHETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Aug 13, 2021 -

Bill Kay Nissan responded

Fantastic review, Thank you.

August 12, 2021

My experience was great, the service clerk was very knowledgeable and helpful. The wait time was minimal for what I had to get done to my car. More

by delladevinj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mattern
Aug 13, 2021 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

August 12, 2021

Great service and kept me updated on the repairs that were needed for my vehicle. They made sure I had a loaner to get around. More

by LDH86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 13, 2021 -

Bill Kay Nissan responded

Hi Ldh86, we are very happy to have provided you with such a positive experience!

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