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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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September 14, 2021

Great service department!! I came to Bill Kay's servive department with a problem with my car and Jeremy handled very professional!! Highly recommend Bill Kay's service department!! More

by maintenanceweasel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Sep 15, 2021 -

Bill Kay Nissan responded

Thank you for a fantastic review.

September 14, 2021

Good service was done in a short amount of time which I was very grateful More

by kyla brown
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Bill Kay Nissan responded

Hi Kyla Brown, we are very happy to have provided you with such a positive experience!

September 13, 2021

Had an oil change & tire rotation. Scheduled for 11 AM. In at 11 & out at 11:20. Perfect. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Sep 13, 2021 -

Bill Kay Nissan responded

Thank you Jack, For the perfect rating.

September 13, 2021

Great service ! Wasn’t waiting for too long for my oil change and tire rotation. And I got a great price. Thank you ! I will be back to this location. More

by Doby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Sep 13, 2021 -

Bill Kay Nissan responded

Doby, Great star rating thank you.

September 13, 2021

Everyone was totally accommodating and professional. Coupons were applied that I was unaware were available More

by DMEDALIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Sep 13, 2021 -

Bill Kay Nissan responded

Very kind words, Thank you for taking the time to give this wonderful review.

September 13, 2021

The service department sucks and is a great disappointment and not customer friendly at all and always at customer's expense. More

by ugonwakudu2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerimy Witt
Sep 13, 2021 -

Bill Kay Nissan responded

So very sorry to hear of your disapproval in our service department They can only recommend work needed on high mileage vehicles in a accommodating and professional manor, Please if you would return my call I would like to learn more about your last visit . Donnie Jorman Owner Loyalty manager at 630-969-3200 Ext.1221 thank you.

September 13, 2021

Very helpful and quick and also extremely nice and polite. Plus fixed my Nissan great More

by Kralharli24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Sep 13, 2021 -

Kralharli24 responded

Thank you

Sep 13, 2021 -

Kralharli24 responded

For fixing my recall items on my Nissan

Sep 13, 2021 -

Bill Kay Nissan responded

Thank youKralhari24 for your fantastic review .

September 13, 2021

Perfect in every way. Very attentive and communicative. Quick wait times and comfortable waiting area. Excellent team! More

by WARREN.MENDOZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Bill Kay Nissan responded

Warren.mendoza, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

September 11, 2021

The friendliness and professionalism can’t be beat, the work is on point but the prices are a bit high. I like knowing my car is in good hands. More

by adanesbitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2021 -

Bill Kay Nissan responded

I'm glad we could be of help, Thank you.

September 10, 2021

Thanks Mr. Tim, I appreciate your service and your recommendations, I respect that you are sound a great job by not overselling as other dealers do. Thanks Mohammed More

by Mohammed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Tim Matterson
Sep 10, 2021 -

Bill Kay Nissan responded

Thank you Mohammed, For a #1 star rating!

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