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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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September 22, 2021

I went in for a routine oil change which I have a pre-paid maintenance agreement for however while the service staff was very nice, Bill Kay did not accept my pre-paid maintenance agreement for both More

by Hajar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Bill Kay Nissan responded

Thank you for answering all my question during our phone call. I would like to apologize for any misunderstanding.

September 22, 2021

Very friendly and fast service , clean building and Wif, bottled water and coffee. Thanks again More

by GUE2301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Bill Kay Nissan responded

Gue2301, thank you for the high star rating!

September 21, 2021

I have been coming to Bill Kay Nissan since 2015. They are reliable, honest, friendly. The only time I would go elsewhere is if the service prices are better More

by Pbzsanders230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Sep 22, 2021 -

Bill Kay Nissan responded

Pbzsanders230, thank you for the high star rating!

September 20, 2021

Excellent service! Always goes above and beyond to assist. This is my 2nd Nissan bought at Bill Kay. When choosing our next car, we definitely look at a Nissan again. More

by ssostak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Sep 20, 2021 -

Bill Kay Nissan responded

Thank you, Outstanding overall star rating.

September 19, 2021

I was satisfied with the service I received. It was done quickly & everyone I dealt with was friendly & professional. More

by KATHYBURTON4
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Bill Kay Nissan responded

Kathyburton4, we are glad we could help!

September 18, 2021

Done regular service very well just in hour including tire rotation, nail removal. Thanks to Ric for applying coupons he had so I ended up paying less than I expected and he did complimentary car wash More

by venu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Bill Kay Nissan responded

Venu, thank you for the high star rating!

September 17, 2021

Good, friendly, quick service. Shout out to mechanic Marcin! He’s the best there is! More

by KG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin
Sep 17, 2021 -

Bill Kay Nissan responded

Thank you for a glowing review and fantastic rating!!!!!

September 17, 2021

Great customer service. Sales person and manager were very interested in making sure I was satisfied. More

by chuchi01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Zoumboulis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Randall Caldwell, Paul Johnson
Sep 17, 2021 -

Bill Kay Nissan responded

Thank you for a excellent review.

September 17, 2021

I am satisfied with the services I had done on my vehicle. It was very quick. More

by garnersamantha41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Sep 17, 2021 -

Bill Kay Nissan responded

We thank you for your #1 star rating.

September 17, 2021

They are GREAT!!!! I appreciate Tim and Nissan crew for their caring EXCELLENT PROFESSIONAL SERVICES I HIGHLY RECOMMEND More

by sheilabrownlee49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TIM
Sep 17, 2021 -

Bill Kay Nissan responded

We are very happy to have provided you with such a positive experience!

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