Bill Kay Nissan - Service Center

This was the most frustrating experience I had with car service/dealership. My mom had to be the one to take my car for service & she feels the same exact way. Things started off ok. However, once a decisi service/dealership. My mom had to be the one to take my car for service & she feels the same exact way. Things started off ok. However, once a decision was made to what I would like to be done regarding repair, things went downhill from there. Carl from the service Dept mentioned a $195.00 diagnostic fee if the repair they suggested was not done. I chose to go on ahead with the repair, however I did not approve everything from the estimate. Instead, I approve just a few things from the original estimate to be done. Yet, Carl insisted that I get everything done & warned me that if not, my car is not safe to drive. The only thing that I didn’t get done was my cooling fan issue, that he was charging me $900+. With that, since I didn’t want to go on with that repair he charged us the diagnostic fee anyway, he said since I didn’t approve the whole estimate repairs. Then when the car was ready, I requested a copy of the invoice to be sent to me via email, yet again another road block for Carl. Somehow he couldn’t send me a copy. Overall, I feel as if things could’ve been handled better & its just unfortunate how poor their customer service is. More

I had a wonderful experience at the dealer however receiving these follow up survey emails is obsessive. receiving these follow up survey emails is obsessive. More

This excellent dealership quickly takes care of my vehicle when ever I need their help. vehicle when ever I need their help. More

Ric diagnosed the problem, responded quickly with the issue and fixed the issue in short order. He did an amazing job. issue and fixed the issue in short order. He did an amazing job. More

My service was friendly and professional. I would recommend the dealership. I do not have any experience with the sales staff, only the service department. I would recommend the dealership. I do not have any experience with the sales staff, only the service department. More

They clearly stated what would happen an executed the same and completed on time at the price quoted. same and completed on time at the price quoted. More

Great service. Chris was very informative about my car and services that I needed. Thank you Chris was very informative about my car and services that I needed. Thank you More

Absolutely love this dealership, from Sales to Service. Only place we buy cars Only place that that we will ever buy our cars Only place we buy cars Only place that that we will ever buy our cars More

Dealership, manager, and staff are extremely helpful and friendly. Nobody forced a deal, and were open to discussions/negotiation about pricing and services. Car is brand new and works just how I wanted. friendly. Nobody forced a deal, and were open to discussions/negotiation about pricing and services. Car is brand new and works just how I wanted. More

El mejor servio personal , recomiendo al 100% a bill Kay Nissan su personal es MUY amable y eficiente Nissan su personal es MUY amable y eficiente More