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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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October 13, 2021

all was great and very professional! i will recommend to all my friends and relatives! More

by ZACKIEJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Bill Kay Nissan responded

Thank you ZACKIEJR for your fantastic review.

October 12, 2021

Tim, in service made me Very uncomfortable from a survey I will not be returning 😞 More

by SHEENASANDERS76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim , Jerimy Witt, Carl Beckstrom
Oct 12, 2021 -

Bill Kay Nissan responded

SHEENASANDERS76 just left you message voice mail please call me back I would like to here more details about your visit .

October 12, 2021

Carl was incredibly helpful again. This dealership is not the closest one to me, but it is worth driving the extra miles for. 100% trust them. More

by Screen Name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Oct 12, 2021 -

Bill Kay Nissan responded

Thank you for your incredibly review.

October 12, 2021

My car did not get washed after service , this should be mandatory . I also got a wash a while back and my car was filthy after too. Improve your customer service . More

by rockmanjudas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Hernandez
Oct 13, 2021 -

Bill Kay Nissan responded

Rockmanjudas, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

October 11, 2021

Very good service . Excellent knowledge about the work that had to be done to my truck. More

by YVONNELTAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Oct 11, 2021 -

Bill Kay Nissan responded

Thanks for your excellent star rating.

October 11, 2021

Everyone was very thorough and friendly. Wait time for vehicle was not bad at all. I recommend them! More

by CLOSAY1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Oct 11, 2021 -

Bill Kay Nissan responded

Thank you CLOSAY1 for your fantastic rating.

October 10, 2021

They give great service. The guys in the service department are always helpful when l call. More

by DLACRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Randall Caldwell, Erik Esmits, Carl Beckstrom, Adrienne Salazar
Oct 11, 2021 -

Bill Kay Nissan responded

Dlacri, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 09, 2021

I always have perfect service experiences at this dealership. They're on time, they communicate well and give a clear wrap-up at the end. More

by PHILIPHOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Oct 11, 2021 -

Bill Kay Nissan responded

Philiphoff, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

October 08, 2021

What I love about Bill Kay is they provide a work station and are quick and efficient - Great Service More

by LKAWALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Oct 08, 2021 -

Bill Kay Nissan responded

Thank you for your outstanding review .

October 08, 2021

Visited this dealer recently with a battery problem. My Nissan Maxima is still under manufacture warranty and it was the second time with the battery issues this year. Called the service dept. and confirme More

by jianghong25
Recommend Dealer
No
Employees Worked With
Jerimy Witt
Oct 09, 2021 -

Bill Kay Nissan responded

Please jianghong Call me back just left you message about your last visit with us would like to investigate towing issue. Donnie Jorman Owner Loyalty manager at 630-969-3200 ext 1221

Oct 19, 2021 -

jianghong25 responded

Called Donnie on 10/11/21, who had promised me to return my call within 24h but nothing happened. Really question they service quality.

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