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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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November 03, 2021

I was greeted in a friendly and professional manner. The representative was very knowledgeble about my vehicle's service needs and took time to explain present or upcoming services. The representative also More

by misterspock61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Nov 03, 2021 -

Bill Kay Nissan responded

misterspock61, thanks for your praise and kind comments about our team.

November 02, 2021

Accommodating and courteous. Their prices are high but what I go in for gets fixed once. They also know that their prices are high and try to keep it as manageable as possible. More

by rolotomasi1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Nov 02, 2021 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. Very kind and honest comments regarding your overall experience is refreshing. And thanks for the #1 star rating.

November 02, 2021

Customer service was great. Wait was not bad. Professional techs. Showed what was needed. Broke everything down. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

November 02, 2021

Thank you Jerimy! Service was very quick and efficient. Will be coming back if more issues occur. Thanks a lot More

by Malek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Nov 02, 2021 -

Bill Kay Nissan responded

Hi Malek, we are very happy to have provided you with such a positive experience!

November 01, 2021

Great service and the manager is great.Better than a Great service and the manager is great. Better than a general service tech thank you More

by WILCZAKMARK
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Nov 01, 2021 -

Bill Kay Nissan responded

Wilczakmark, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

November 01, 2021

Great work! Thank you for the clear communication and ease of service. I will be back. More

by ISERAFIN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Nov 01, 2021 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

November 01, 2021

Ric was very helpful. I left feeling like everything had been taken care of and that I would have no more problems with my vehicle. More

by camishia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

November 01, 2021

They gave me a professional support and frequent updates for the services. I comfortably could wait for their services at their store. More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Bill Kay Nissan responded

Thank you for a great review and fantastic rating.

November 01, 2021

Only complaint is that the unavailability of a loaner vehicle was not communicated in advance. More

by ron beckett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Bill Kay Nissan responded

Thank you for letting us know about your recent visit to Bill Kay's Downers Grove Nissan.

November 01, 2021

This is a good place to fix your car or maintain your vehicle and even shop for a new one. More

by OCHENDO32
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Bill Kay Nissan responded

Ochendo32, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

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