Bill Kay Nissan - Service Center

I paid a lot of money for the time to fix my car. My time is just as expensive. If you want to talk to me call me. I am in a meeting and you are interrupting it My time is just as expensive. If you want to talk to me call me. I am in a meeting and you are interrupting it More

He was not helpful and nonchalant about the dirt that was left in my car from technicians. left in my car from technicians. More

The service department worked quickly and efficiently. When service was completed they explained everything and returned my car cleaner than it was when I came. When service was completed they explained everything and returned my car cleaner than it was when I came. More

Great communication from Ric. He always informed me about my car. Great customer service. Thank you He always informed me about my car. Great customer service. Thank you More

Great customer service I didn’t have to wait long at all I will always come back to service my brand new Rogue! all I will always come back to service my brand new Rogue! More

I usually have my car serviced at a different Nissan dealership near my home, but have been very disappointed with their service and lack of communication. I tried Bill Kay Nissan because it is closer t dealership near my home, but have been very disappointed with their service and lack of communication. I tried Bill Kay Nissan because it is closer to my work, and I’m so glad I did! Ric was very friendly and helpful. I was given text message updates, and they worked on my car in a reasonable amount of time. . More

Friendly, competent, fair pricing, easy to make appointment, clean showroom, free coffee, shuttle service, new cars appointment, clean showroom, free coffee, shuttle service, new cars More

The service was amazing fast and concise. I was pleased with my advisor keeping me informed, great service I was pleased with my advisor keeping me informed, great service More

Quick friendly service car was ready with minimal wait time. Service personnel were very informative about everything. time. Service personnel were very informative about everything. More

This was the most frustrating experience I had with car service/dealership. My mom had to be the one to take my car for service & she feels the same exact way. Things started off ok. However, once a decisi service/dealership. My mom had to be the one to take my car for service & she feels the same exact way. Things started off ok. However, once a decision was made to what I would like to be done regarding repair, things went downhill from there. Carl from the service Dept mentioned a $195.00 diagnostic fee if the repair they suggested was not done. I chose to go on ahead with the repair, however I did not approve everything from the estimate. Instead, I approve just a few things from the original estimate to be done. Yet, Carl insisted that I get everything done & warned me that if not, my car is not safe to drive. The only thing that I didn’t get done was my cooling fan issue, that he was charging me $900+. With that, since I didn’t want to go on with that repair he charged us the diagnostic fee anyway, he said since I didn’t approve the whole estimate repairs. Then when the car was ready, I requested a copy of the invoice to be sent to me via email, yet again another road block for Carl. Somehow he couldn’t send me a copy. Overall, I feel as if things could’ve been handled better & its just unfortunate how poor their customer service is. More