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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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June 26, 2023

Very polite and professional staff. Great service and reasonable charges. Excellent communication and easy drop off and pickup. More

by BLAKE.JOHNSTON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Jun 26, 2023 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 22, 2023

I found them to be friendly and helpful. They worked without my budget and shuttled me to and from work. More

by Paris M
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Tyminski
Jun 22, 2023 -

Bill Kay Nissan responded

Thank you Paris for your very kind words and fantastic star rating.

June 19, 2023

Friendly staff. Coffee and water available for customers in the waiting area. Fast service. Clean More

by dna06
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 20, 2023 -

Bill Kay Nissan responded

Dna06, thank you for your kind words and this wonderful review!

June 18, 2023

I was impressed with the professional set up for service! My service was done quickly ! As should be for an oil change and maintenance checkup and tire rotation. More

by bridgitteharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Golden, Randall Caldwell, Carl Beckstrom, Fernando Flores, Nikolay Filchev
Jun 19, 2023 -

Bill Kay Nissan responded

Bridgitteharris, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

June 17, 2023

Service was great we were in and out in less than two hours thank you for the good service More

by MICHAELHARCKENS1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Bill Kay Nissan responded

Michaelharckens1962, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

June 13, 2023

I paid a lot of money for the time to fix my car. My time is just as expensive. If you want to talk to me call me. I am in a meeting and you are interrupting it More

by chrisformella1972
Recommend Dealer
Yes
Employees Worked With
Idk. Service guy
Jun 13, 2023 -

Bill Kay Nissan responded

Ok chrisformella1972 I will you.

June 13, 2023

He was not helpful and nonchalant about the dirt that was left in my car from technicians. More

by Bjoielle
Recommend Dealer
No
Employees Worked With
Idr
Jun 13, 2023 -

Bill Kay Nissan responded

Please call me I am sure I can have vehicle clean to your satisfaction. Donnie Jorman Owner Loyalty Manager at 630 969-3200 ext.1221

June 13, 2023

The service department worked quickly and efficiently. When service was completed they explained everything and returned my car cleaner than it was when I came. More

by PattiCake
Recommend Dealer
Yes
Employees Worked With
Robert Tyminski, Robert Tyminski
Jun 14, 2023 -

Bill Kay Nissan responded

Hi Patticake, we are very happy to have provided you with such a positive experience!

June 11, 2023

Great communication from Ric. He always informed me about my car. Great customer service. Thank you More

by octaviaarrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Bill Kay Nissan responded

Octaviaarrington, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

June 08, 2023

Great customer service I didn’t have to wait long at all I will always come back to service my brand new Rogue! More

by Alison Greco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Tyminski
Jun 08, 2023 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

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