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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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June 17, 2023

Service was great we were in and out in less than two hours thank you for the good service More

by MICHAELHARCKENS1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Bill Kay Nissan responded

Michaelharckens1962, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

June 13, 2023

I paid a lot of money for the time to fix my car. My time is just as expensive. If you want to talk to me call me. I am in a meeting and you are interrupting it More

by chrisformella1972
Recommend Dealer
Yes
Employees Worked With
Idk. Service guy
Jun 13, 2023 -

Bill Kay Nissan responded

Ok chrisformella1972 I will you.

June 13, 2023

He was not helpful and nonchalant about the dirt that was left in my car from technicians. More

by Bjoielle
Recommend Dealer
No
Employees Worked With
Idr
Jun 13, 2023 -

Bill Kay Nissan responded

Please call me I am sure I can have vehicle clean to your satisfaction. Donnie Jorman Owner Loyalty Manager at 630 969-3200 ext.1221

June 13, 2023

The service department worked quickly and efficiently. When service was completed they explained everything and returned my car cleaner than it was when I came. More

by PattiCake
Recommend Dealer
Yes
Employees Worked With
Robert Tyminski, Robert Tyminski
Jun 14, 2023 -

Bill Kay Nissan responded

Hi Patticake, we are very happy to have provided you with such a positive experience!

June 11, 2023

Great communication from Ric. He always informed me about my car. Great customer service. Thank you More

by octaviaarrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Bill Kay Nissan responded

Octaviaarrington, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

June 08, 2023

Great customer service I didn’t have to wait long at all I will always come back to service my brand new Rogue! More

by Alison Greco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Tyminski
Jun 08, 2023 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 07, 2023

I usually have my car serviced at a different Nissan dealership near my home, but have been very disappointed with their service and lack of communication. I tried Bill Kay Nissan because it is closer t More

by Nora Cahue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was a girl at the cashier counter (not pictured above), I wish I remembered her name. She was wonderful. Very friendly.
Jun 08, 2023 -

Bill Kay Nissan responded

Nora Cahue, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

June 06, 2023

Friendly, competent, fair pricing, easy to make appointment, clean showroom, free coffee, shuttle service, new cars More

by Swift0103671944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 07, 2023 -

Bill Kay Nissan responded

Swift0103671944, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

June 06, 2023

The service was amazing fast and concise. I was pleased with my advisor keeping me informed, great service More

by tierratillman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Tyminski
Jun 07, 2023 -

Bill Kay Nissan responded

Tierratillman, thanks for your praise and kind comments about our team.

June 01, 2023

Quick friendly service car was ready with minimal wait time. Service personnel were very informative about everything. More

by stomperd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Bill Kay Nissan responded

Your wonderful feedback and rating mean a lot to us.

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