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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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December 21, 2021

Outstanding service, excellent communication, fast service, by far exceeded my expectations, thank you very much More

by Adamsfrancisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

December 20, 2021

Nice people to deal with and fast service. Only took about 30 minutes to have everything finished. More

by Sunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Dec 20, 2021 -

Bill Kay Nissan responded

Thank you Sunny for your fantastic star rating.

December 17, 2021

The inside staff was prompt and kind, got me in an out in a reasonable amount of time More

by zvdevoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Bill Kay Nissan responded

Hi Zvdevoy, we are very happy to have provided you with such a positive experience!

December 17, 2021

Never run into a problem. I get my oil changed here regularly and I have a service contract on my Altima so they always make sure it’s running perfectly More

by Socks&sandals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Dec 20, 2021 -

Bill Kay Nissan responded

Socks&sandals, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

December 17, 2021

Ric was very friendly; was very reasonable; with what I needed done; and was very clean and put customers first. I recommend this dealership for recalls and work that needs to be done. More

by bbum12787
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Bill Kay Nissan responded

Bbum12787, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

December 17, 2021

Making an appointment for routine maintenance is the way to go. I was in and out in under 45 minutes. The prices I was charged for an oil change and new battery were competitive with other places. I like ha More

by Star Gazer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Dec 17, 2021 -

Bill Kay Nissan responded

Star Gazer, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

December 16, 2021

The service was excellent. I did not wait for a long time. The customer rep was very polite and helpful. More

by LGBASIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Bill Kay Nissan responded

Hi Lgbasit, we are very happy to have provided you with such a positive experience!

December 16, 2021

Always get me in within a couple days of calling. Rick is very friendly and helpful. More

by REDMONVICKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Bill Kay Nissan responded

Redmonvickie, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

December 16, 2021

I was upset to have to be driven to enterprise car rental. It was a nightmare my car wasn’t clean so I had to wait 35 minutes there and caused me also to be late returning to work. My first frustrati More

by lisaburnoski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Dec 17, 2021 -

Bill Kay Nissan responded

Hello Lisaburnoski, we appreciate you taking the time to leave us this feedback.

December 16, 2021

Very disappointed, I had a tire that was losing pressure. I asked to have it checked. Was told tire was fine. However, tire continued to lose pressure as there was a nail in it. No longer have confidence tha More

by RLFUENTES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim
Dec 17, 2021 -

Bill Kay Nissan responded

I would like to apologize for any and all misunderstanding on quality of work that was performed.

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