Bill Kay Nissan - Service Center

Excellent service and very professional service staff. My car was ready promptly and as promised. My car was ready promptly and as promised. More

Friendly prompt fair! Take my Nissan Rogue here and am always happy with the service. Would recommend. always happy with the service. Would recommend. More

Jerimy - Service Team is always helpful and they explain details on repairs that have been completed.... details on repairs that have been completed.... More

Great and fast service. Ric in Service is a great guy. Helped apply some discounts to help out with lowering maintenance costs. Also was quick and explained everything on an understandable level Helped apply some discounts to help out with lowering maintenance costs. Also was quick and explained everything on an understandable level More

This was the greatest experience I have received so far from a Nissan dealership. Dealing with Thomas Nissan in Joliet where I purchased my car in August has been a complete nightmare!!!!! Bill Kay will from a Nissan dealership. Dealing with Thomas Nissan in Joliet where I purchased my car in August has been a complete nightmare!!!!! Bill Kay will be the only place I bring my car for any service needs of any kind in the future... More

I was very happy when I brought my Nissian Quest for service. My advisor, Jerimy always updates me on the status of my van. service. My advisor, Jerimy always updates me on the status of my van. More

Scheduled an oil change as well as a few other things that I thought would be due to be done because of the duration of time between now and when I bought my car. Come to find out, I was going to be char that I thought would be due to be done because of the duration of time between now and when I bought my car. Come to find out, I was going to be charged for things covered under my service contract, and then had to argue and show paperwork that it should've been covered. Then was told "if I do this, then we're done"...meaning they were going to take care of the costs (as they should've due to my service contract I paid for). They also had to order a part for me to have a discolored part on my car replaced...of which I don't think was done since it's been over two weeks since the service visit. I also didn't appreciate the fact that they have never recommended services that should be done, nor that I have to ask for my "multipoint inspection" checklist...makes me wonder if they even check anything out, or if they just check a few boxes and make it look like everything is okay with the car...which I know there are things to be done, that haven't been done. I currently have a little under 26k... More

Great service as usual. I even got a 10 dollar coupon applied I didn't know I could use. applied I didn't know I could use. More