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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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July 12, 2023

My professional, educated, hospitality, child of god, salesman of the century is Steve Bergman with a team of salesman to host him, sold me my dream car, this is the third car with Steve expertise and gu More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Zoumboulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Golden
Jul 12, 2023 -

Bill Kay Nissan responded

Linda, Thank you for such a passionate review. We are very grateful to have you as our customer and we will strive to continue to provide you with top- notch service throughout the life of your vehicle. Thank you very much for your business.

July 08, 2023

They got me in and out in a very reasonable amount of time very happy with there service. More

by george.gacic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Poppleton
Jul 10, 2023 -

Bill Kay Nissan responded

George.gacic, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

July 07, 2023

Rick and Kelly took good care of me. This was my first time coming to this location and I would consider shopping for my next car there in the future. The facility was kept. Ice and cle More

by ldrose13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Jul 10, 2023 -

Bill Kay Nissan responded

Ldrose13, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

July 03, 2023

I brought my sentra in for a fuel pump and dent repair. First it took over 6 months for the dent to fixed. The fuel pump still isn't working correctly and I am told I can not get a loaner car when I bring More

by kfranks02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl Beckstrom
Jul 05, 2023 -

Bill Kay Nissan responded

Morning, We do have a loaner available and have no problem securing you one for your appointment. Please call your service writer Carl to verify your appointment.

June 28, 2023

Ric was very helpful and professional. My car was fixed while I waited and I feel the price was fair. It was a great experience. Thank you More

by rfrfrfr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Bill Kay Nissan responded

We're happy to hear you had such a positive experience with our team!

June 28, 2023

Had availability to meet your time you needed. Leg you know what is needed on your car while you wait. Don’t need to wait to long due them to finish the job More

by jkody9
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 28, 2023 -

Bill Kay Nissan responded

jkody9, Thank you for your kind words and fantastic rating!!!

June 26, 2023

Very polite and professional staff. Great service and reasonable charges. Excellent communication and easy drop off and pickup. More

by BLAKE.JOHNSTON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Jun 26, 2023 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 22, 2023

I found them to be friendly and helpful. They worked without my budget and shuttled me to and from work. More

by Paris M
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Tyminski
Jun 22, 2023 -

Bill Kay Nissan responded

Thank you Paris for your very kind words and fantastic star rating.

June 19, 2023

Friendly staff. Coffee and water available for customers in the waiting area. Fast service. Clean More

by dna06
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 20, 2023 -

Bill Kay Nissan responded

Dna06, thank you for your kind words and this wonderful review!

June 18, 2023

I was impressed with the professional set up for service! My service was done quickly ! As should be for an oil change and maintenance checkup and tire rotation. More

by bridgitteharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Golden, Randall Caldwell, Carl Beckstrom, Fernando Flores, Nikolay Filchev
Jun 19, 2023 -

Bill Kay Nissan responded

Bridgitteharris, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

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