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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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January 27, 2022

Ric is great! I appreciate the thoroughness of the evaluation of my car. I came in for one issue and he mentioned a few other things that could be done. There was no pressure. I felt it was very re More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

January 26, 2022

Everyone is always great every service visit. Timely, caring, and knowledgeable. I never feel taken advantage of here. More

by AHOLMES20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jan 26, 2022 -

Bill Kay Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

January 26, 2022

They provided Great service. They explained the service needed and were Upfront about it. Fair cost. And discount applied. More

by lluannbelmonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
January 26, 2022

Able to schedule immediately and addressed my battery under warranty. I would go again to Bill Kay. More

by DCYOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
January 26, 2022

Carl is great , super helpful and out going! But make Carl is great , super helpful and out going! But make sure to ask for a print out of what was done. They didn’t fill windshield fluid god only know More

by OTTEGENEVIEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jan 27, 2022 -

Bill Kay Nissan responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide.

January 25, 2022

Great job, fast service, nice people and atmosphere, would recommend. Arrived early, was done earlier than expected! More

by Nissan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 24, 2022

I trust Ric. He always takes care of my car. I ask him to look it over. Ric is great about keeping me updated on what looks like it may need a looking at next. He keeps me updated, but this was the firs More

by remindme62002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Bill Kay Nissan responded

Remindme62002, thank you for the high star rating!

January 24, 2022

.Polite , efficient with friendly suggestions. Time efficient. He made a suggestion for some maintenance which I will be taking care of next week. More

by lyons4075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Bill Kay Nissan responded

Hi Lyons4075, we are very happy to have provided you with such a positive experience!

January 24, 2022

Rick was amazing assisting me with repairs to my car and always arum the car salesman is always amazing More

by shaylapowell2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Bill Kay Nissan responded

Hi Shaylapowell2013, we are very happy to have provided you with such a positive experience!

January 24, 2022

Service was timely, performed all functions, waiting area was good. Explanation of chargers was good. More

by GARYM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jan 24, 2022 -

Bill Kay Nissan responded

Garym4, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

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