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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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February 17, 2022

The turn around time on a vechile is fast. The updates where the service is at are great More

by DEBCAMPAGNA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 17, 2022 -

Bill Kay Nissan responded

We are very happy to have provided you with such a positive experience!

February 17, 2022

Great service as usual thank you for everything you guys do and thank you bill kay More

by Mero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Bill Kay Nissan responded

Thank you for your fantastic star rating.

February 16, 2022

Always very accommodating and quick turnarounds after making appointment online. Kept up to date on what was being worked and recommending work that was needed. Not pushy and listened to my concerns More

by jmg523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom, Adrienne Salazar
Feb 17, 2022 -

Bill Kay Nissan responded

Hi Jmg523, we are very happy to have provided you with such a positive experience!

February 16, 2022

I’ve always get great customer service here. Staff is always wonderful and nice. Tim always make me laugh. Even calling I get wonderful customer service while making an appointment. More

by L007J007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, Carl Beckstrom
Feb 17, 2022 -

Bill Kay Nissan responded

L007j007, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

February 16, 2022

I always receive good service every time I go. I greatly appreciate the coupons as well! More

by jennifer.borst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Feb 17, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

February 16, 2022

Dealership with exceptional customer service with friendly and helpful staff and reasonable price for any car repairs. More

by Iva Stava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Bill Kay Nissan responded

Iva Stava, thank you for your kind words and this wonderful review!

February 15, 2022

Great, welcoming dealer. First visit and Ric made me feel I was portent. He took car of my car RECALL pretty quickly Nice ow- up More

by Goodservice
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Bill Kay Nissan responded

Hi Goodservice, we are very happy to have provided you with such a positive experience!

February 14, 2022

Poor communication with the staff in the service department. I had to do the following up with them to see what was going on with my car. More

by Kkrucek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carl Beckstrom
Feb 14, 2022 -

Bill Kay Nissan responded

Please accept our apology for what appeared to be a lack of concern from the service department they had a very hard time dealing with insurance company on your repair. Please if you would we would like a chance to try and makeup for this experience .

February 14, 2022

Service team was generous, helpful, and knowledgeable. They only charged me for what I asked for and brought any concerns to me directly with suggestions of a solution More

by BGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Feb 15, 2022 -

Bill Kay Nissan responded

Hi Bgreen, we are very happy to have provided you with such a positive experience!

February 14, 2022

Amazing and good service and care about their customers I’m really satisfied about what they are doing More

by firassuccar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Bill Kay Nissan responded

Firassuccar, thank you for your kind words and this wonderful review!

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