Back

Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

Sort by
February 24, 2022

The dealer was very kind friendly I felt very welcome as if I had meet him wish everyone was as nice and considerable as he was. More

by BNEELY52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Feb 28, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

February 24, 2022

Excellent service, friendly with customers, they explain what has to be done to your car. More

by HREINA1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Feb 28, 2022 -

Bill Kay Nissan responded

Thank you for your kind words and this wonderful review!

February 21, 2022

Customer service and communication are both great here! I’m always taken care of when I arrive! The people of BillKay Nissan are like family! More

by cozz005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nickoli and Paul and Tim are amazing!, Jerimy Witt, Carl Beckstrom
Feb 23, 2022 -

Bill Kay Nissan responded

Thank you for your very kind words and outstanding star rating.

February 18, 2022

I would like to say they have good Communication on what's going on with your vehicle More

by INLOVE2FAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Bill Kay Nissan responded

Inlove2fast, we are glad we could help!

February 18, 2022

Had plugs changed. Crazy cost cause of how they have to do it but as always they did it quickly and at a good cost for me. Had front end noise and it to was done. Done More

by krf1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Feb 21, 2022 -

Bill Kay Nissan responded

Hi Krf1012, we are very happy to have provided you with such a positive experience!

February 18, 2022

Always provide honest and efficient service and provide loaner cars if needed at no cost More

by nhavel1149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Feb 21, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 18, 2022

I was told they fixed the nail in my tire when they did my oil change but they didn’t. I had to come to discount tires to see if it can be fixed, and they showed me it wasn’t patched correctly. Now I’m out More

by ashiya0901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Bill Kay Nissan responded

Ashia, we're disappointed to hear of the negative experience you had at our location. I just tried to phone you left message Please if you would call me back Donnie Jorman Owner Loyalty Manager 630-969-3200 ext.1221

February 17, 2022

Fast , courteous and friendly. . Efficient .they didn’t rinse my car but it was going to start raining. So it didn’t really matter. More

by lyons4075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Bill Kay Nissan responded

Thank you for your outstanding star rating! And please except our apology about the car wash.

February 17, 2022

Excellent service! I called Tim in service with a brake light out and he got me in within five minutes. Awesome service! More

by JACANDJER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim in service
Feb 17, 2022 -

Bill Kay Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

February 17, 2022

When they set an appointment time they keep to it, and they are accurate about the time it takes to complete the repair. Their technicians know how to fix problems the first time. They fully explain what More

by john.e.north
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

...
44
...