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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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March 03, 2022

I travel from the city to this location because I love the customer service at this location. More

by godseytanada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Mar 04, 2022 -

Bill Kay Nissan responded

Hi Godseytanada, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

March 02, 2022

Very courteous and kept. me informed of the work as it progressed. Had an appointment and they served me at the appointed time no waiting. More

by wraff530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 01, 2022

The service very fast and efficient, jerimy did very excellent job helping me, I’m very satisfied.Keep up good job Jerimy. Thank you More

by TITIKAI69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Mar 02, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

March 01, 2022

I dropped my car for repair and the service guy told me that I would be getting a $75 discount on my total repairs and when I was there to pick up nobody had the clue regarding it, including the manager. T More

by HYDERKHAN03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
March 01, 2022

Really good service. All the stuff from front desk to the service crew. They respond quickly. Thanks! More

by rubengcastillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Bill Kay Nissan responded

Rubengcastillo, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

February 28, 2022

This dealership has friendly, knowledgeable staff who are looking out for their customers. Always feel comfortable taking my car there knowing that I am getting the best service possible. More

by MCHICK78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Mar 03, 2022 -

Bill Kay Nissan responded

Mchick78, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

February 28, 2022

Bill Kay Nissan Service Department has always been great! Reasonable repair times and easy to use booking tools. More

by rommel_ruelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Bill Kay Nissan responded

Rommel_ruelo, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

February 28, 2022

I had to initiate all calls to get update on when the part would arrive. The night before I was to pick up my car, it was parked outside during a snowstorm and no one helped to sweep snow off my car the More

by GARYCAKE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Mar 03, 2022 -

Bill Kay Nissan responded

Garycake11, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

February 25, 2022

Ric did an excellent job servicing my vehicle and prioritizing future work. Will definitely be returning. More

by blaine42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Bill Kay Nissan responded

Blaine42, we are glad we could help!

February 24, 2022

I have done all my car services at Bill Kay Nissan for over 10 years. I trust people who work there and they are all very nice and professional. I really appreciate all their help More

by YHUAA
Recommend Dealer
Yes
Employees Worked With
Tim Mattern
Feb 24, 2022 -

Bill Kay Nissan responded

Your wonderful feedback and rating mean a lot to us.

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