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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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March 17, 2022

It was my first time at Bill Kay Nissan and I had a great experience. Ric was great. He took the time to advise me about what my car needed. I definitely will be back. Thanks again. More

by a.cbryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Bill Kay Nissan responded

We are very happy to have provided you with such a positive experience!

March 17, 2022

Ric was awesome! Took care of my vehicle needs and went way above and beyond More

by Jh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Bill Kay Nissan responded

We are so pleased you enjoyed your visit to Bill Kay's Downers Grove Nissan!

March 16, 2022

Our service writer and mechanic kept us informed every step of the way till the car was ready for us! More

by 8sdelarosa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick our mechanic, Carl Beckstrom
Mar 17, 2022 -

Bill Kay Nissan responded

Hi 8sdelarosa1, we are very happy to have provided you with such a positive experience!

March 15, 2022

I like how comfortable the wait area is and how courteous the service people are ! More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
March 15, 2022

Great customer service. It was a pleasure working with Rick. He kept me informed of what was going with my car. No complaints with my repairs…I am a happy customer 😊 More

by Msclb8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2022

Great service and quick. I really appreciated that, only thing is that couldn’t wash the car but it was very cold so understandable. More

by FE.ARISS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Mar 14, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 14, 2022

Bill Kay Nissan has been attentive in their services since day one. I really appreciate how courteous they are, and their continued communications and support in regards to maintaining car services, app More

by CHRISTOPHERMTEDOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt and Kim it was also a pleasure to see you again, during my routine scheduled car service
Mar 14, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

March 11, 2022

Had 8am appt. They took me right in time. Changes oil and was in and out quickly. More

by ccpmjp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Klein
Mar 11, 2022 -

Bill Kay Nissan responded

Ccpmjp, we are glad we could help!

March 11, 2022

I was offered service not needed. I changed air filter myself, but I was told filters are dirty and need replacement. When I told I changed filters myself and there is no way filters More

by Masaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of his name
Mar 12, 2022 -

Bill Kay Nissan responded

Thank you for accepting our apology we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

March 11, 2022

Ric has been truly an excellent service advisor to me when it come to my vehicle. Ric advices me what’s best for the safety for me & my Nissan Rogue since I’ll moved back to Illinois. Thank you so much. More

by Gima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Bill Kay Nissan responded

Hi Gima, we are very happy to have provided you with such a positive experience!

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