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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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August 02, 2023

Work seems to be done well, however I’ve had tire pressure caps missing the past two times. Although I asked for it to be replaced this time when I dropped it off, it was not again! A minor irritati More

by PNOSBISCH
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
July 30, 2023

Pleased with service and results. The salesmen are always kind and helpful the mechanics also. More

by barbpearlman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Bill Kay Nissan responded

Hi Barbpearlman, we are very happy to have provided you with such a positive experience!

July 29, 2023

We've been using them for 12 years and always seems just fine. No complaints. More

by Jcgammons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom, Robert Tyminski, Kelly Poppleton
Jul 31, 2023 -

Bill Kay Nissan responded

Jcgammons, we are glad we could help!

July 28, 2023

Great customer service and a great knowledge of what had to be the mext step in process More

by benesquivel23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Jul 31, 2023 -

Bill Kay Nissan responded

Hi Benesquivel23, we are very happy to have provided you with such a positive experience!

July 28, 2023

Work wasn't completed correctly, now they refuse to fix it under the one year warranty. More

by Shasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ric Funston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Bill Kay Nissan responded

Shasha I'm unable to find history of your visit under Shasha. Please call me Donnie Jorman Owner Loyalty Manager at 630 969 3200 ext 1221.

July 26, 2023

The experience was wonderful. Ric and Carl were friendly and helpful with offering coupons too. The service was quick and efficient. More

by becker.cnm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jul 26, 2023 -

Bill Kay Nissan responded

Hi Becker.cnm, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

July 24, 2023

My experiences so far with the Downers Grove location have been nothing but exceptional. I never feel pressured to have more work done to my car than I feel necessary and they are pleasant to deal with. More

by Stephaniejgamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom, Robert Tyminski, Kelly Poppleton
Jul 24, 2023 -

Bill Kay Nissan responded

Stephaniejgamble, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

July 21, 2023

A very nice and professional experience Ric was a very nice person who seems to go the extra mile just to make sure the customer is satisfied More

by EMMANUELESPINOSA13
Recommend Dealer
Yes
Employees Worked With
Ric
Jul 24, 2023 -

Bill Kay Nissan responded

Hi Emmanuelespinosa13, we are very happy to have provided you with such a positive experience!

July 17, 2023

I was in and out in no time! Very knowledgeable group. I even received a sparkling clean SUV. More

by gonzo481963
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Jul 18, 2023 -

Bill Kay Nissan responded

Gonzo481963, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

July 13, 2023

It was a Quick turnaround. They were able to get me back on the road. Thank you! More

by JODEE BAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Poppleton
Jul 13, 2023 -

Bill Kay Nissan responded

JODEE BAKER thank you for a fantastic star rating!!!!!!!

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