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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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April 01, 2022

Everything was explained. And cost was good. Estimates were discussed and real cost was less. I'm very happy with the service More

by RAJKGUR
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Bill Kay Nissan responded

Rajkgur, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

April 01, 2022

CROOKS! My car was having problems shifting out of gear before Xmas! They said it was the shift lock solenoid, & they fixed it in Dec 21 for $559 & $450 was More

by No Longer a Trustworthy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Jorman, Carl Beckstrom
Apr 04, 2022 -

Bill Kay Nissan responded

So very sorry you feel that way. We wish you good fortune moving forward.

March 31, 2022

I love this service department! They were respectful of my time by trying to get the work done as fast as possible. They explained everything in great detail of what needed to be do More

by kimberlyashivers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Apr 04, 2022 -

Bill Kay Nissan responded

Hi Kimberlyashivers, thank you for taking the time to leave a review for us at Bill Kay's Downers Grove Nissan. We're happy we could meet your expectations!

March 31, 2022

Fixed the seat track in 4 hours and found out that it was under warranty! More

by HERNCO99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Johnson, Shane Hernandez
Apr 04, 2022 -

Bill Kay Nissan responded

Hernco99, your wonderful feedback and rating mean a lot to us.

March 31, 2022

Routine oil change, tire rotation and service. All perform ed d in less than 1/2 hour. More

by Jjk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Bill Kay Nissan responded

Hi Jjk, we are very happy to have provided you with such a positive experience!

March 30, 2022

Excellent service, job very well done. Friendly atmosphere, staff was able to answer all questions I have. More

by ysalabun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

ysalabun responded

I would recommend this location to all Nissan drivers

March 30, 2022

They were able to get all of the work done earlier than expected and applied some coupons that I didn’t know were available online. More

by jehalliii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Apr 04, 2022 -

Bill Kay Nissan responded

Hi Jehalliii, we are very happy to have provided you with such a positive experience!

March 30, 2022

Friendly staff here-(we love Rick in service! ), quick service but done correctly no matter what time of day we have the appointment! We highly recommend!! More

by mammaXtin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Bill Kay Nissan responded

Mammaxtin, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

March 29, 2022

Close to home and really fair when dealing with auto issues! Okay 15 words! Word More

by CINNER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Mar 30, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

March 29, 2022

The service was performed in a quick manner. The estimated cost for service on the website helped withe the coupons. More

by mikem29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Mar 30, 2022 -

Bill Kay Nissan responded

Mikem29, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

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