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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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April 23, 2022

Very friendly staff. Service guys were friendly and helpful. Service was great all through the process. Would enjoy better coffee (sorry but it is bad and when you are w More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Apr 25, 2022 -

Bill Kay Nissan responded

Hi Peter, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan! I will work on the coffee.

April 21, 2022

Going to a dealership is often daunting. The people at Bill Kay were courteous & professional. Service was excellent and quick. Andrew was awesome. He clearly explained things and communicat More

by Lmrohr
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 21, 2022 -

Bill Kay Nissan responded

Hi Lmrohr! We're so happy we were able to help you out!

April 20, 2022

Always do a great job. Don’t oversell, and don’t pressure for unneeded or unwanted service. Highly recommend. More

by Thomas.Cook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Apr 21, 2022 -

Bill Kay Nissan responded

Thomas.cook, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

April 20, 2022

Service guy was very friendly and helpful. He explained to me why I couldn't use my free oil change. However, I wasn't aware of the mileage stipulation. That was not received well. More

by Buster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Apr 21, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 20, 2022

Kept me posted with service of my car. Very friendly. The service was done quickly. More

by DANIEL.JOSEPH.PETERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Apr 21, 2022 -

Bill Kay Nissan responded

Daniel.joseph.peters, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

April 19, 2022

Great customer service made sure all my needs were met. i will tell everyone.thanks More

by SLEDGECHANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom, Jesus Fuentes
Apr 21, 2022 -

Bill Kay Nissan responded

Hi Sledgechante, we are very happy to have provided you with such a positive experience!

April 19, 2022

Excellent service with detailed information about what needs to be fixed during the service or next time Nice people. More

by MHGARCIA65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Bill Kay Nissan responded

Mhgarcia65, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

April 18, 2022

I didn’t like the service in my previous service, representative said in next service you need to change the air filter, and when I asked to change the air filter, and tire rotation he said it’s good More

by sachin Sharma
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No
Apr 19, 2022 -

Bill Kay Nissan responded

Please accept our apology for the misunderstanding and thanks for talking with me.

Apr 19, 2022 -

sachin Sharma responded

Thanks for the acknowledgment! I really appreciate that you call and resolve the communication!

April 18, 2022

I had a great experience. Rick was very nice and helpful. I'll definitely come back again. Thank you. More

by a.cbryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Bill Kay Nissan responded

Hi A.cbryant, we are very happy to have provided you with such a positive experience!

April 18, 2022

Rick is amazing. The time from start to finish was perfect and the price was very reasonable More

by massenrose2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Bill Kay Nissan responded

Hi Massenrose2001! We're so happy we were able to help you out!

Apr 19, 2022 -

massenrose2001 responded

I always am

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