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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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May 06, 2022

They made a bad situation turn out really good. And the customer service was amazing. I hade a very bad opinion of Nissan and they really turned it around. Thank You! More

by Zthames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Kim Golden, Carl Beckstrom, Fernando Flores
May 06, 2022 -

Bill Kay Nissan responded

Zthames, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

May 04, 2022

Service has been great. In and out. No pushy sales pitches. U should replace. Which i thought was due. So great job. More

by krf1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
May 06, 2022 -

Bill Kay Nissan responded

Hi Krf1012, we are very happy to have provided you with such a positive experience!

May 04, 2022

Excellent everything worked very fast, when the service was in less than an hour they called me to pick it up that it was ready, I liked it a lot More

by Kennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
May 04, 2022 -

Bill Kay Nissan responded

Thank you, Kennedy for your fantastic star rating and kind words.

May 03, 2022

Came in for an oil change and tire rotation. Got some touch up paint, talked with parts department, good information, paid my bill. Was in and out around 45 minutes. Friendly service and they wa More

by cgusarmy91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Flores
May 04, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 02, 2022

The staff is always friendly and swift. Most importantly they get it right the first time. More

by jhevans51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
May 04, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

May 02, 2022

I paid $170. 00 and nothing was found but a battery issue. The car again today had issues starting. Once I got on the highway the car sputter badly unitil I got ho More

by NOLANB7
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Bill Kay Nissan responded

NOLANB7. Please if you could call me DONNIE JORMAN OWNER LOYALTY MANAGER at 630-969-3200 ext. 1221. Just left you voice mail message.

May 04, 2022 -

NOLANB7 responded

Let me get hold of you later today

April 29, 2022

Working with Jerimy was super easy and he set good expectations around repair time. I was able to wait in the dealer while my car was worked on. I’m the other end of things, I was looking at trading More

by Dan@thedanmurphy.com
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
May 02, 2022 -

Bill Kay Nissan responded

Dan@thedanmurphy.com, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

April 28, 2022

Easy to make an appointment. Dealer personnel greeted me promptly and knew why I was there. Vehicle was serviced and ready ahead of schedule. Clean comfortable waiting room. An e More

by paulmreimann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Apr 29, 2022 -

Bill Kay Nissan responded

Paulmreimann, thank you for the high star rating!

April 27, 2022

Very good service … Great on explaining what was being done , and what else needed done More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Bill Kay Nissan responded

Hi Ed, we are very happy to have provided you with such a positive experience!

April 25, 2022

Ric took care of all my needs and was very nice and understanding. Thanks you Ric More

by BERNARD.RICK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Bill Kay Nissan responded

Hi Bernard.rick, we are very happy to have provided you with such a positive experience!

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