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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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June 07, 2022

The service department is efficient, courteous, and goes above and beyond in recognizing any upcoming issues. More

by DAWSONGANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Bill Kay Nissan responded

DAWSONGANG thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

June 07, 2022

Good customer service! But not sure if they did a change oil on my car coz the tag on the windshield are the same. All I now we got charged. Thank you More

by Alvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Jun 08, 2022 -

Bill Kay Nissan responded

Alvin, we thank you for your overall rating and kind words. I will check into the oil change tag update and call you asap. Donnie Jorman Owner Loyalty Manager.

June 06, 2022

They delivered quick and affordable service for our Armada. They beat the competitions pricing by hundreds and that made a big difference in our choice for routine maintenance - More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 06, 2022 -

Bill Kay Nissan responded

JP thanks for your outstanding star rating.

June 06, 2022

My service was completed timely and thoroughly. My service analyst was very good in explaining the process. I also appreciated the text messages advising when the service was due. More

by GARYM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 06, 2022 -

Bill Kay Nissan responded

Thank you GARYM4, Fantastic star rating.

June 06, 2022

The people at the dealership are friendly and helpful. The reason for our visit to the dealer was for a brake repair and the service was handled efficiently and the pricing was fair. More

by Bamg36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 04, 2022

Scheduling the appointment was very easy, all my concerns were noted in addition to the service advisor letting me know updates on the services being done to my car as I was waiting for it in the waiting are More

by Dr.Luke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Jun 06, 2022 -

Bill Kay Nissan responded

Dr.luke, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

June 03, 2022

Always a nice experience when I stop by. Jerimy is always friendly and quick to resolve any issues. More

by carrie.clements
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 06, 2022 -

Bill Kay Nissan responded

Hi Carrie.clements, we are very happy to have provided you with such a positive experience!

June 03, 2022

I got a coolant flush here and 10 days later, while getting my brakes checked, I was told had coolant leak that needed to be fixed. I wanted to come back here, so it can be fixed, but I can’t even get More

by white.ricky93826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerimy Witt
Jun 06, 2022 -

Bill Kay Nissan responded

White.ricky93826, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Just left you voice mail if you could please call me Owner Loyalty Manager at 630-969-3200 ext. 1221

June 02, 2022

Fast service. Very Nice and knowledgeable service center employees. Washed my car when they were done!!! More

by Smsheetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Jun 02, 2022 -

Smsheetz responded

Thank you for your consistent high quality service throughout the years!

June 01, 2022

My service engine soon light was on and they had my car diagnosed & fixed in under an hour. More

by sjspieth2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 02, 2022 -

Bill Kay Nissan responded

Hi Sjspieth2003, we are very happy to have provided you with such a positive experience!

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