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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,737 Reviews

1,737 Reviews of Bill Kay Nissan - Service Center

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August 28, 2023

Rick is awesome in the service center. He is always honest about what my car needs More

by ed4tgyhuj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Bill Kay Nissan responded

Hi Ed4tgyhuj, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

August 23, 2023

Carl was great! Tom, the service director was horrible to work with. Voiced my concerns about a serious safety issue with my car, after the service was complete and More

by NSALEMI89
Recommend Dealer
No
Employees Worked With
Carl Beckstrom
Aug 23, 2023 -

Bill Kay Nissan responded

Hi Nsalemi89, we appreciate your honest feedback, as we are always looking for ways to improve. . Unfortunately what you requested we are simply unable to do, We wish you well moving forward. Donnie Jorman Owner Loyalty Manager 630-969-3200 ext.1221

August 23, 2023

I don’t know which car this survey is for because I took 2 car in within a few days apart More

by Pdma37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ric Funston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Tyminski
Aug 23, 2023 -

Bill Kay Nissan responded

Pdma37, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext. 1221

August 23, 2023

Lost confidence in the service department after work request, said work was completed but it wasn't. More

by GILBERT.HESSLAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ric Funston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Aug 24, 2023 -

Bill Kay Nissan responded

Thank you for speaking with me concerning your tire rotation, Please accept our apology we wish you well moving forward.

August 22, 2023

Robert is very thorough. He has a mechanics check over everything closely. I appreciate all of his confidence and direction. More

by Bennybo294deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Tyminski
Aug 23, 2023 -

Bill Kay Nissan responded

Hi Bennybo294deb, we are very happy to have provided you with such a positive experience!

August 18, 2023

Excellent service! The gentlemen in the service department could not be nicer. The people in the cashier office are excellent! Work on my car is always done well and in More

by Deb Truskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Bill Kay Nissan responded

Deb Truskey, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

August 14, 2023

Fast and efficient service. They don't xx you and always provide sound recommendations for what is needed More

by JOHN.STURGEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Bill Kay Nissan responded

Thank you for your #1 rating

August 09, 2023

Pleasant show room. Pleasant seating. Lisa Pugh pleasant, professional, knowledgeable, humorous, easy to talk with, and gets the job done. More

by rschluter0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Pugh, Kim Golden
Aug 09, 2023 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

August 07, 2023

Prompt and Quick Service. Explained the things and very friendly in their approach. Thank you. More

by ktmanikanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Poppleton
Aug 07, 2023 -

Bill Kay Nissan responded

Thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

August 02, 2023

Work seems to be done well, however I’ve had tire pressure caps missing the past two times. Although I asked for it to be replaced this time when I dropped it off, it was not again! A minor irritati More

by PNOSBISCH
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom