Bill Kay Nissan - Service Center

I think Robert did great with taking care of me, however, there was a lot of confusion with each department. I was told to come in whenever but, then, when I would call to confirm, the service guys would be there was a lot of confusion with each department. I was told to come in whenever but, then, when I would call to confirm, the service guys would be on lunch or just not available. I think clearer communication on that part would have made the experience even better. I was in and out in 5 minutes which was extremely appreciated. More

Rick is awesome in the service center. He is always honest about what my car needs He is always honest about what my car needs More

Carl was great! Tom, the service director was horrible to work with. Voiced my concerns about a serious safety issue with my car, after the service was complete and Tom, the service director was horrible to work with. Voiced my concerns about a serious safety issue with my car, after the service was complete and he did absolutely nothing about it but argue with me. This is not how you treat a loyal customer. More

I don’t know which car this survey is for because I took 2 car in within a few days apart 2 car in within a few days apart More

Lost confidence in the service department after work request, said work was completed but it wasn't. request, said work was completed but it wasn't. More

Robert is very thorough. He has a mechanics check over everything closely. I appreciate all of his confidence and direction. He has a mechanics check over everything closely. I appreciate all of his confidence and direction. More

Excellent service! The gentlemen in the service department could not be nicer. The people in the cashier office are excellent! Work on my car is always done well and in The gentlemen in the service department could not be nicer. The people in the cashier office are excellent! Work on my car is always done well and in an efficient manner. More

Fast and efficient service. They don't xx you and always provide sound recommendations for what is needed They don't xx you and always provide sound recommendations for what is needed More

Pleasant show room. Pleasant seating. Lisa Pugh pleasant, professional, knowledgeable, humorous, easy to talk with, and gets the job done. Pleasant seating. Lisa Pugh pleasant, professional, knowledgeable, humorous, easy to talk with, and gets the job done. More

Prompt and Quick Service. Explained the things and very friendly in their approach. Thank you. Explained the things and very friendly in their approach. Thank you. More