Back

Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

Sort by
June 10, 2022

Brought car back for the same issue. Highlighted and showed multiple people the issue. No communication until I called and then was told they couldn't do anything. Car in the shop for More

by wykab2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew , Jerimy Witt, Carl Beckstrom
Jun 13, 2022 -

Bill Kay Nissan responded

Hi Wykab2, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I hope your conversation with our service Manager went well.

Jun 13, 2022 -

wykab2 responded

No, noone has spoken to me.

June 09, 2022

Great service! Helpful and efficient . Rick was friendly, tracked down the needed part and had the car fixed before the time promised! More

by SERANKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 09, 2022

Service was quick , they did what was requested , no fuss or hassle . Staff where polite and helpful More

by degen.doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Jun 13, 2022 -

Bill Kay Nissan responded

Thank you for letting us know about your recent visit to Bill Kay's Downers Grove Nissan.

June 08, 2022

Karl was outstanding and gave us great service. We will continue to go to Bill Kay Nissan for our service needs. More

by jjc7272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 08, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

Jun 09, 2022 -

jjc7272 responded

Karl was outstanding and gave us great service.

June 08, 2022

In and out and no brakes yet so even better. Oil and filter and warned of a possiblee repair down the road. Good people.. More

by krf1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 08, 2022 -

Bill Kay Nissan responded

Thank you for your outstanding star rating.

June 07, 2022

The service department is efficient, courteous, and goes above and beyond in recognizing any upcoming issues. More

by DAWSONGANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Bill Kay Nissan responded

DAWSONGANG thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

June 07, 2022

Good customer service! But not sure if they did a change oil on my car coz the tag on the windshield are the same. All I now we got charged. Thank you More

by Alvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Jun 08, 2022 -

Bill Kay Nissan responded

Alvin, we thank you for your overall rating and kind words. I will check into the oil change tag update and call you asap. Donnie Jorman Owner Loyalty Manager.

June 07, 2022

Always a pleasant experience and able to get in and out without a problem. Was able to get my oil changed and brakes installed without spending my whole day at the dealership. More

by rmj92606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 07, 2022 -

Bill Kay Nissan responded

rmj92606 thank you for the high star rating!

June 06, 2022

They delivered quick and affordable service for our Armada. They beat the competitions pricing by hundreds and that made a big difference in our choice for routine maintenance - More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 06, 2022 -

Bill Kay Nissan responded

JP thanks for your outstanding star rating.

June 06, 2022

My service was completed timely and thoroughly. My service analyst was very good in explaining the process. I also appreciated the text messages advising when the service was due. More

by GARYM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 06, 2022 -

Bill Kay Nissan responded

Thank you GARYM4, Fantastic star rating.

...
29
...