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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,742 Reviews

1,742 Reviews of Bill Kay Nissan - Service Center

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June 20, 2022

the service was quick fast friendly and very helpful and I'll surely recommend my brother and sisters More

by MICHAElHarkins1962@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2022

Great service. Good people. Great prices and no pressure. Appreciate all they have done for me. More

by Cristenie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Bill Kay Nissan responded

Cristenie, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

June 17, 2022

Polite respectful car done in timely manner I was explained what everything was and also notified More

by Olszewski2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 20, 2022 -

Bill Kay Nissan responded

Olszewski2022, we are glad we could help!

June 16, 2022

The service was quick and easy. The staff are friendly and Erik was really helpful. More

by alcala.christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Jun 17, 2022 -

Bill Kay Nissan responded

Alcala.christine, your wonderful feedback and rating mean a lot to us.

June 16, 2022

Went for an oil change and recall. Took an hour and 30 minutes to complete. I understand the wait but the issue was it was 85 degrees in the waiting room. Staff was friendly and nice. More

by reginaestrada_10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 17, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 16, 2022

Great service. Feel comfortable taking my car here for all services and inspections. You won’t regret it! More

by jvilla0011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 15, 2022

Ric in the service department is always so helpful in getting my car in quickly! Always so helpful and I will always go to the dealership! More

by Karen W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Bill Kay Nissan responded

Karen W, thank you for the high star rating!

June 15, 2022

My service was completed promptly and quickly. I do wish communication was a little better. More

by HERRERO817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 17, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2022

The reminder for the oil needing change wasn’t turned off. I tried playing with the setting it was a mess. More

by PEGVALAVANIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember
Jun 17, 2022 -

Bill Kay Nissan responded

Pegvalavanis, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

June 15, 2022

Andy and all the guys in the service department were knowledgeable and gave top notch customer service! More

by Kris.jares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Casper, Carl Beckstrom
Jun 17, 2022 -

Bill Kay Nissan responded

Kris.jares, we are glad we could help!

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