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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,738 Reviews

1,738 Reviews of Bill Kay Nissan - Service Center

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June 16, 2022

Went for an oil change and recall. Took an hour and 30 minutes to complete. I understand the wait but the issue was it was 85 degrees in the waiting room. Staff was friendly and nice. More

by reginaestrada_10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 17, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 16, 2022

Great service. Feel comfortable taking my car here for all services and inspections. You won’t regret it! More

by jvilla0011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 15, 2022

Ric in the service department is always so helpful in getting my car in quickly! Always so helpful and I will always go to the dealership! More

by Karen W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Bill Kay Nissan responded

Karen W, thank you for the high star rating!

June 15, 2022

My service was completed promptly and quickly. I do wish communication was a little better. More

by HERRERO817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 17, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2022

The reminder for the oil needing change wasn’t turned off. I tried playing with the setting it was a mess. More

by PEGVALAVANIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember
Jun 17, 2022 -

Bill Kay Nissan responded

Pegvalavanis, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

June 15, 2022

Andy and all the guys in the service department were knowledgeable and gave top notch customer service! More

by Kris.jares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Casper, Carl Beckstrom
Jun 17, 2022 -

Bill Kay Nissan responded

Kris.jares, we are glad we could help!

June 13, 2022

Quick and thorough, let me know as soon as the car was finished. Friendly too. More

by pkkf78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Bill Kay Nissan responded

Hi Pkkf78, we are very happy to have provided you with such a positive experience!

June 11, 2022

Service was attentive, communicative and worked to get extra work needed complete by a specific time needed. Thank you. More

by Samanthajaros1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 10, 2022

The service team is always Top notch! Very friendly, fast, knowledgeable, and I know I can trust their recommendations and assessments! It’s hard to find a place you know you can always More

by CLINTON.SHANKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 13, 2022 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 10, 2022

Everyone is very nice! It is natural and friendly here while buying a car. I recommend it. More

by terilavelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carlos
Jun 13, 2022 -

Bill Kay Nissan responded

Hi Terilavelle, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

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