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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,741 Reviews

1,741 Reviews of Bill Kay Nissan - Service Center

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August 22, 2022

Rick at service is amazing. He made sure that my car got all the repairs that was needed More

by D.j.Williams1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Bill Kay Nissan responded

D.j.williams1994, your wonderful feedback and rating mean a lot to us.

August 19, 2022

Avoid Bill Kay! Poor Service! They did NOT fix the problem with my Nissan Altima Sport! And service wanted $6,000 to repair it! There xxxxxxxxx excuse was a transmis More

by vaios.karagiannis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Aug 19, 2022 -

Bill Kay Nissan responded

Very sorry you feel this way, But the issue we found with your vehicle is a F0 this tells us that there is a internal component failure (Trans ) Doing a software update will not correct the problem. Please call me Donnie Jorman Owner Loyalty Manager at v630 969 3200 ext. 1221. I also left you a voice mail message.

August 19, 2022

SUPER nice. I had an emergency. They took me right in… kept me informed .. would DEFINITELY go back. More

by jenniladybug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Bill Kay Nissan responded

Hi Jenniladybug, we are very happy to have provided you with such a positive experience!

August 19, 2022

Took very good care of us and did a nice job on the repair.great communication. More

by Gintres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Bill Kay Nissan responded

Hi Gintres, we are very happy to have provided you with such a positive experience!

August 18, 2022

Jerimy is always accomodating when I call him. They fix all concerns in a timely manner More

by Olszewski2023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Aug 19, 2022 -

Bill Kay Nissan responded

Olszewski2023, thank you for the high star rating!

August 15, 2022

Pleasant, efficient and fast. I dealt with Jerimy who updated me during the encounter. Entire transmission removed and replaced in less than 72 hours and it would have been 48 but More

by GFG01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Aug 19, 2022 -

Bill Kay Nissan responded

Hi Gfg01, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

August 08, 2022

The service is quick and friendly. Everything was processed without a hassle. I have no complaints. More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Bill Kay Nissan responded

Hi John, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

August 04, 2022

Play a lot of back and forth games. Very insistent on selling you what they want and not you want. My family and has purchased several cars from here throughout the years and they've ne More

by Samhurd76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Anzalone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Beckstrom
Aug 08, 2022 -

Bill Kay Nissan responded

Hi Samhurd76, we regret to hear that you are displeased with your recent experience with us. Sometimes it's tough to get the banks on board with what the customers wants and what they will loan, Please call me DONNIE JORMAN OWNER LOYALTY MANAGER AT 630-969-3200 EXT.1221 with more details.

August 03, 2022

Been working with this dealership for the last year after buying a brand new Sentra and have yet to leave a service appointment less than 100% happy with the work and the customer service. Can’t tell you eno More

by Ehernandez0044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Caldwell, Carl Beckstrom
Aug 03, 2022 -

Bill Kay Nissan responded

Thank you for your outstanding star rating.

July 29, 2022

Just started going to the service dept. Not to long ago. So far so good. Purchased a set of tires from Bill Kay, had gotten a flat on one. I called to schedule an appt. And they told me it More

by Annafalco59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jul 29, 2022 -

Bill Kay Nissan responded

Annafalco59, we are glad we could help!

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