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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,737 Reviews

1,737 Reviews of Bill Kay Nissan - Service Center

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August 29, 2022

Knowledgeable and helpful service writers, that explained the details of required services verses recommendations. The work I came in for was complete plus recall work. More

by yendor110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Golden
Aug 30, 2022 -

Bill Kay Nissan responded

Hi Yendor110, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

August 28, 2022

I had an electrical problem with my vehicle that they were able to solve expeditiously. More

by Gdsebo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
August 26, 2022

Quick and efficient service, would thank you gladly recommend their service. Will use them again. More

by janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2022

Ric is professional and attentive to the customers needs. I would recommend him for service needs. More

by LaToyia H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Johnson and Shane from Sales team was very helpful and went above and beyond ti turn a bad situation to a great experience.
August 25, 2022

I lost my keys to my Pathfinder, I had the car towed to them and within a few hours they had a new key and fob, For me, They’re always very friendly and helpful More

by bilotta6215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Aug 25, 2022 -

bilotta6215 responded

Great people to do business with.

August 23, 2022

Explained what was done and should be done soon. Very courtesy, and promptly got the service done. More

by KSUE642
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Aug 24, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 22, 2022

Rick at service is amazing. He made sure that my car got all the repairs that was needed More

by D.j.Williams1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Bill Kay Nissan responded

D.j.williams1994, your wonderful feedback and rating mean a lot to us.

August 19, 2022

Took very good care of us and did a nice job on the repair.great communication. More

by Gintres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Bill Kay Nissan responded

Hi Gintres, we are very happy to have provided you with such a positive experience!

August 19, 2022

SUPER nice. I had an emergency. They took me right in… kept me informed .. would DEFINITELY go back. More

by jenniladybug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Bill Kay Nissan responded

Hi Jenniladybug, we are very happy to have provided you with such a positive experience!

August 19, 2022

Avoid Bill Kay! Poor Service! They did NOT fix the problem with my Nissan Altima Sport! And service wanted $6,000 to repair it! There xxxxxxxxx excuse was a transmis More

by vaios.karagiannis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Aug 19, 2022 -

Bill Kay Nissan responded

Very sorry you feel this way, But the issue we found with your vehicle is a F0 this tells us that there is a internal component failure (Trans ) Doing a software update will not correct the problem. Please call me Donnie Jorman Owner Loyalty Manager at v630 969 3200 ext. 1221. I also left you a voice mail message.

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