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Bill Kay Nissan - Service Center

Downers Grove, IL

4.6
1,741 Reviews

1,741 Reviews of Bill Kay Nissan - Service Center

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November 19, 2022

Friendly customer service. Good work. Suggested right work to be done. All work done in time. More

by Shailjachhabra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 21, 2022 -

Bill Kay Nissan responded

Hi Shailjachhabra, we are very happy to have provided you with such a positive experience!

November 04, 2022

Serviced for heated seat not working, First time replaced blower but it didn't work. Replaced sensor this time and it seems to work now. More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Nov 08, 2022 -

Bill Kay Nissan responded

Hi Cj, we are very happy to have provided you with such a positive experience!

November 01, 2022

Your estimate told me it would cost twenty five dollars. Bill ended up being seventy three. Don’t give people a estimate and then have it be three times that. Service manager did not respond to my email eit More

by KAREN-DEVRIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know who I talked to.
Nov 01, 2022 -

Bill Kay Nissan responded

Thank you for speaking with me Mrs. Devries, And accepting our apology if you could please update this review.

Nov 02, 2022 -

KAREN-DEVRIES responded

Issue was resolved to my satisfaction. Thank you

October 31, 2022

All the work I needed to get done was done at a high level.I was also able to get some deals on the work as well. More

by rmj92606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Oct 31, 2022 -

Bill Kay Nissan responded

rmj92606, your wonderful feedback and rating mean a lot to us.

October 31, 2022

Fast service. Gets the job done they don't mess around. The technicians go through the problems get you the solution for the problem. Beengto other dealerships More

by Joel Alm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Oct 31, 2022 -

Joel Alm responded

Great job Great service. 4 aces...

October 29, 2022

I was very pleased with my service. I was pleasantly surprised how fast my car was finished. More

by Christineoct54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Oct 30, 2022 -

Christineoct54 responded

I was very pleased with the service.

October 28, 2022

I just love the service department at Bill Kay Nissan! Ric always takes care of my car just wonderfully. He makes sure everything is dibe just perfectly before I get it back. I will always service my More

by karenwebb777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Bill Kay Nissan responded

Thank you for your kind words and fantastic star rating.

October 24, 2022

Great team! Everyone was helpful and did a great job at taking care of my car issues! More

by Kzeeb5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Oct 25, 2022 -

Bill Kay Nissan responded

Thank you for your kind words and fantastic star rating.

October 21, 2022

Was able to get in timely, service was fast and good. Pleasant people and they try to work with the customer. More

by DTYRPAK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Oct 21, 2022 -

Bill Kay Nissan responded

Thank you for your very kind words and fantastic star rating.

October 21, 2022

I bought my car at another dealership, they didn’t wanna help me. But bill Kay helped me and told me what was wrong with my car. I didn’t wait long. The only thing that sucks that I had to go out of my way More

by Arielbecker467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Oct 24, 2022 -

Bill Kay Nissan responded

Arielbecker467, we are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

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