Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,744 Reviews of Bill Kay Nissan - Service Center
Sort by
July 02, 2012
3rd time waiting for a part that needed to be ordered. Never contacted when part was in, all three times. Last three oil changes, vehicle never washed. Now, can not even schedule a simple oil change a d Never contacted when part was in, all three times. Last three oil changes, vehicle never washed. Now, can not even schedule a simple oil change a day in advance. All I know is that it must be nice that a dealer can provide such a "lack" of service and still remain in business, especially during these economic times. Please pass on your secrete, I'm sure many business owners would love to hear!!!! More
by mikedabears13
Employees Worked With
service department
June 28, 2011
Steve has been my service consultant for many years. These are the reasons why I scored him so high. Customer Service: Always listens and delivers on a timely fashion. He under promises and over delive These are the reasons why I scored him so high. Customer Service: Always listens and delivers on a timely fashion. He under promises and over delivers. Very patient and kind in his communication. Quality of Work: I've never been disappointed when I drive my car off the lot after every service scheduled. Friendliness: Steve treats me like I'm his best friend and always has my best interest at heart. He is always puts me and my concerns first and doesn't debate the issue at hand. Works with me like I'm his boss! Overall Experience: Being a leader in the customer service industry myself, with over 250,000 clients, I actually storytell using his example as he serves me as a client, to my over 3,500 employees. Price: Steve has always went above and beyond to give me the best options available to service my car. He has actually helped me extend my warranty under certain circumstances. I have driven Lexus' all my life and have experienced excellent customer service with those dealerships. However, nothing quite compares to the overall experience I've had with Bill Kay Nissan in Downers Grove and Steve Prell. More
by Gary Polic
Employees Worked With
Steve Prell
June 23, 2010
Just as the title reads, NIGHTMARE!!! Brought the car(350Z) in for repair because my air was out.No biggie right????? WRONG!!! After I paid the 1,400 dollars in repair I went outside to pick up my ca car(350Z) in for repair because my air was out.No biggie right????? WRONG!!! After I paid the 1,400 dollars in repair I went outside to pick up my car and was just HORRIFIED!!! I inspected the car before driving off because I have heard some horrid stories. Upon popping the hood (it gets worse) 1. Bumper screws/clips that hold the bumper are not even on!! Bumper was sagging! 2. Bumper was CRACKED!!! 3. Fender was scratched real bad. It looked like someone scratched it HONESTLY with a DAMN BEAR CLAW!!!!!!!!!!!!!!!!!!!!!!!!! (just had repainted due to Sh!tty body work done by previous owner, so i KNOW it wasn't messed up before I brought it in!!! 4. THE F'ING windshield was cracked!!!!!!!!!!!!!!!!!!!!!! not chipped, CRACKED. the manager at for the service dept is an IDIOT! his name is RICK and is a PRICK!!!!!! Warning DO NOT DO NOT go there EVER!!!!!!!!!!!!!!!!!! Please guys do not got there! More
by jlara6
Employees Worked With
Rick and Dave
