Bill Kay Nissan - Service Center

VERY Untrustworthy Dealership I had my vehicle in to be checked out for a noise in the front end. I was informed that the differential in the front had a bad bearing. I was told I I had my vehicle in to be checked out for a noise in the front end. I was informed that the differential in the front had a bad bearing. I was told I was 1,100 miles past my 60K Nissan mfg warranty. When I bought the vehicle new, I had purchased an extended warranty to 100K. I was informed that my warranty was voided because the vendor who changed the fluids in my differentials had used 75W-90 Synthetic Oil vs Nissan recommended 80W-90. I researched and the synthetic is actually a better oil. When I spoke to Rick the Service manager, he admitted it was a technicality but since I had it serviced outside of Nissan, they would not honor it. What really upset me the most, is that they dug through my glove box without my permission to find the service records for the vehicle when they had my phone number and could have simply called and asked. Last vehicle I will ever take to a Bill Kay dealership. Nissan would not honor the warranty either as I called them direct. This was my second and last Nissan product I will ever own. Once this vehicle is repaired, I will trade it in on a new American vehicle and I will buy American from now on. More

Spoke to the service writer on Wednesday 1/29 to make an appointment for an oil change--the service writer told me he could not schedule me till next week--I spoke to the service mgr--who was doing a "two s appointment for an oil change--the service writer told me he could not schedule me till next week--I spoke to the service mgr--who was doing a "two step" and told me that Friday would be the earliness. Thomas Nissan in Joliet--drove in, no appointment out in 1/2 hour--the difference in the 2 dealerships is customer satisfaction "taking care of the customer" Spoke to Jason on Thursday, the GM ?, had no idea that his service was run that way---Bill Kay is operating under the "old school theory" on taking care of the customer that is why Thomas has by business and the "word by mouth" will be emphasized in all dealership conversations that I have. More

I am 55 years old and have done a fair amount of mechanic I am 55 years old and have done a fair amount of mechanic work, transmissions, head rebuilds when I was younger and I have NEVER been to such a terri I am 55 years old and have done a fair amount of mechanic work, transmissions, head rebuilds when I was younger and I have NEVER been to such a terrible, DISHONEST repair shop as this one! I brought my car in for a hard starting problem and without even my approval, they start cutting the rear suspension off and part of the frame!! I got the car back with the same problem and had to pay the bill to get it back! I called the police, but because BILL KAY is lining the village sales tax chest in downers grove, guess who one that battle?! STAY AWAY FROM THESE GUYS!!! More

I have been using Bill Kay Nissan to service my Nissan van for the past few years. Every time I go in there (which is typically 2 or 3 times a year), they come up with all these maintenance needs. So fina van for the past few years. Every time I go in there (which is typically 2 or 3 times a year), they come up with all these maintenance needs. So finally last week when they said I have to change my rear breaks again (less then two years since the last change and only 20K from the last change), I had enough and sold my quest and brought a Honda van. More

worst experience ever, they didn't know how to fix a problem with my Murano shifter, it took them 4 visits to fix the brakes. problem with my Murano shifter, it took them 4 visits to fix the brakes. More

Steve has been my service consultant for many years. These are the reasons why I scored him so high. Customer Service: Always listens and delivers on a timely fashion. He under promises and over delive These are the reasons why I scored him so high. Customer Service: Always listens and delivers on a timely fashion. He under promises and over delivers. Very patient and kind in his communication. Quality of Work: I've never been disappointed when I drive my car off the lot after every service scheduled. Friendliness: Steve treats me like I'm his best friend and always has my best interest at heart. He is always puts me and my concerns first and doesn't debate the issue at hand. Works with me like I'm his boss! Overall Experience: Being a leader in the customer service industry myself, with over 250,000 clients, I actually storytell using his example as he serves me as a client, to my over 3,500 employees. Price: Steve has always went above and beyond to give me the best options available to service my car. He has actually helped me extend my warranty under certain circumstances. I have driven Lexus' all my life and have experienced excellent customer service with those dealerships. However, nothing quite compares to the overall experience I've had with Bill Kay Nissan in Downers Grove and Steve Prell. More

Just as the title reads, NIGHTMARE!!! Brought the car(350Z) in for repair because my air was out.No biggie right????? WRONG!!! After I paid the 1,400 dollars in repair I went outside to pick up my ca car(350Z) in for repair because my air was out.No biggie right????? WRONG!!! After I paid the 1,400 dollars in repair I went outside to pick up my car and was just HORRIFIED!!! I inspected the car before driving off because I have heard some horrid stories. Upon popping the hood (it gets worse) 1. Bumper screws/clips that hold the bumper are not even on!! Bumper was sagging! 2. Bumper was CRACKED!!! 3. Fender was scratched real bad. It looked like someone scratched it HONESTLY with a DAMN BEAR CLAW!!!!!!!!!!!!!!!!!!!!!!!!! (just had repainted due to Sh!tty body work done by previous owner, so i KNOW it wasn't messed up before I brought it in!!! 4. THE F'ING windshield was cracked!!!!!!!!!!!!!!!!!!!!!! not chipped, CRACKED. the manager at for the service dept is an IDIOT! his name is RICK and is a PRICK!!!!!! Warning DO NOT DO NOT go there EVER!!!!!!!!!!!!!!!!!! Please guys do not got there! More