Bill Kay Nissan - Service Center

Fix a problem with head lamps I had a 9 AM appt but they did not begin to work on my car until 10:15. I had to sit in the waiting room for over an hour for nothing. I resent th I had a 9 AM appt but they did not begin to work on my car until 10:15. I had to sit in the waiting room for over an hour for nothing. I resent that waste of my time. If you knew you would not be able to work on my car until 10 then why tell me I had a 9 AM appt. When they were finished with servicing my car it sat for over a half hour until I asked why. WASTE OF TIME. If you wanted me to leave the car for the day then tell me. I spent over four hours in your waiting room. Another personal matter... when I used the restroom there was NO toilet paper or towels and when I informed the service agent nothing happened until another sales person used the restroom and replace the materials. That is not good customer service. More

Service The service person got me right in and told me exactly what I needed and took care of it in about 2 hours and I was out the door The service person got me right in and told me exactly what I needed and took care of it in about 2 hours and I was out the door More

So simple Got in, everything was ready to go and you got me out in no time. It couldn’t have been any easier. Perfect job and great experience. Got in, everything was ready to go and you got me out in no time. It couldn’t have been any easier. Perfect job and great experience. More

Same day appt for frt/rear brakes Requested same day appt for frt/rear brakes - made early morning call for requested service, excellent responsiveness -dropped off before 11am - ready Requested same day appt for frt/rear brakes - made early morning call for requested service, excellent responsiveness -dropped off before 11am - ready by 2:15pm- later pick up time if necessary. Jerimy always willing to answer my concerns & very easy & approachable to work with. More

Recent Service Great job at the service center. Work was timely and quoted accurately. Very happy with the effort put forth and the flow of information and updates Great job at the service center. Work was timely and quoted accurately. Very happy with the effort put forth and the flow of information and updates on my car. More

Great ! No hidden times car ready when stated Cost what was originally quoted Honored expired coupon Friendly staff, answered all questions about working No hidden times car ready when stated Cost what was originally quoted Honored expired coupon Friendly staff, answered all questions about workings of car not dealt with when purchased Thank you More

The Best Bill Kay service is great. The have always met my needs quickly and efficiently. Jeremy is a pleasure to work with. I would recommend Bill Kay. Bill Kay service is great. The have always met my needs quickly and efficiently. Jeremy is a pleasure to work with. I would recommend Bill Kay. More

I was treated very well. I was greatly satisfied by my treatment by Jerimy and your staff. Waiting room was more than ample. It is too bad that I live so far away. I was greatly satisfied by my treatment by Jerimy and your staff. Waiting room was more than ample. It is too bad that I live so far away. More

Great service I have been going to the Downers Grove location for 4 years. I always have great service and never had to wait long. Thank you Jerimy Witt for being g I have been going to the Downers Grove location for 4 years. I always have great service and never had to wait long. Thank you Jerimy Witt for being great at your job! More