Bill Kay Nissan - Service Center
Downers Grove, IL
1,743 Reviews of Bill Kay Nissan - Service Center
Kind staff and quickly serviced I never have to wait whenever I go there, very courteous staff, the location is very convenient for me as well as serving times to be serviced. I never have to wait whenever I go there, very courteous staff, the location is very convenient for me as well as serving times to be serviced. More
The Best The service department is great. I got an appointment when I needed it. The work was done efficiently and well. I was also kept informed as the work p The service department is great. I got an appointment when I needed it. The work was done efficiently and well. I was also kept informed as the work progressed. More
Very profesional and always helpful Always profesional and friendly whoever I Need service on my Nissan Altima. A pleasure to. Come to The the dealer for service since 2013!!!!. I coul Always profesional and friendly whoever I Need service on my Nissan Altima. A pleasure to. Come to The the dealer for service since 2013!!!!. I couldn't ask for more. More
Customer service Advisors dont seem to care about issues that customers have when car is under warranty, they will not listen to customers issue, and report back to me Advisors dont seem to care about issues that customers have when car is under warranty, they will not listen to customers issue, and report back to mechanic. More
Good work promptly. Service dept rates 5 stars when I go there, fast, pleasant and reliable. But i gave them 4 stars overall because in recent months I have been unable t Service dept rates 5 stars when I go there, fast, pleasant and reliable. But i gave them 4 stars overall because in recent months I have been unable to reach anyone there by phone or email. I get perhaps robot notices saying I might need maintenance. But if I ask by phone and email ok what does my car need? No one ever responds. Gerald Crimmins More
Bill Kay Nissan Service Super as Always! My car needed service recently for a transmission issue; I was due for 40K service so I had that done as well. I made an online appointment for 2:30 i My car needed service recently for a transmission issue; I was due for 40K service so I had that done as well. I made an online appointment for 2:30 in the afternoon that same day (super easy to make an online appointment). Once I got there, they checked out the vehicle and identified what was wrong with the transmission and informed me that it was a warranty item, but the part would not be here until the next day; so I was able to get a loaner vehicle from them. Between the inspection, the explanation and securing the loaner car, I was out of there in under an hour. It was a super efficient experience. I have been in that service department many times of the years, and have always found it to be very well run. Fernando and Jerimy were prompt and helpful and took care of everything! More
Oil Change I came in for an oil change and I received excellent customer service. The service department and sales department are the best. I would recommend Bi I came in for an oil change and I received excellent customer service. The service department and sales department are the best. I would recommend Bill Kay to anyone I know. More
My experience with Nissan Mr Witt was very friendly and explained in details everything. Thank you so much for the transportation of my husband. We definitely will recommend th Mr Witt was very friendly and explained in details everything. Thank you so much for the transportation of my husband. We definitely will recommend this dealership to our friends and colleagues. More
Fair price and fast service The service team completed my scheduled service and identified an additional maintenance item that was serviced and all was done in a quick amount of The service team completed my scheduled service and identified an additional maintenance item that was serviced and all was done in a quick amount of time while I waited. More
He was a little rude Very unfriendly ........... .... .... ... .... ..... .... .... .... ... Poor customer service. There was another person in the front desk that didn Very unfriendly ........... .... .... ... .... ..... .... .... .... ... Poor customer service. There was another person in the front desk that didn’t even said hello, he kept talking with another employer More