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1,738 Reviews of Bill Kay Nissan - Service Center
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May 20, 2019
Service Great service, quick timely servicing, Jeremy and Brian were very through and kept me up to date on what time my car would be ready Great service, quick timely servicing, Jeremy and Brian were very through and kept me up to date on what time my car would be ready More
by Tleugh62
Verified CustomerEmployees Worked With
Brian DeFrank, Jerimy Witt
May 20, 2019
Service review I was able to get an appointment right away. When the part wasn't readily available I was given a loaner right away. My car was ready 24 hrs later. Se I was able to get an appointment right away. When the part wasn't readily available I was given a loaner right away. My car was ready 24 hrs later. Service department friendly and helpful. More
by CK10
Employees Worked With
Rick
May 17, 2019
Nissan won’t take accountability for faulty product My 2014 Pathfinder transmission went out. Nissan lost a class action lawsuit about this year/model car’s transmission. We went to dealership 2 years a My 2014 Pathfinder transmission went out. Nissan lost a class action lawsuit about this year/model car’s transmission. We went to dealership 2 years ago with transmission issues with a recall notice and they say nothing is wrong. They refused to even lower the $5000 estimate and still charged me the $141 for the diagnosis. Sad Nissan won’t take accountability for their faulty product, we were planning on buying a new Pathfinder in a year or two but I will never step foot in another Nissan dealership again. More
by Sad Pathfinder owner
Employees Worked With
Rick & Nissan Customer Relations
May 16, 2019
Key Replacement I had misplaced my key fab and keys. I am 78 years old and service person Rick patiently explained what needed to be done. With kindness and a smile I I had misplaced my key fab and keys. I am 78 years old and service person Rick patiently explained what needed to be done. With kindness and a smile I was taken care of and was able to drive my car home within 2hours. I was pleased with the service and the people within that department. More
by PJGPATSYGRAHAM1
Employees Worked With
Rick
May 16, 2019
Great experience and fast service I’ve had my car serviced at this location several times for an oil change and I’ve had a great experience every time. Fast and friendly service. I’ve had my car serviced at this location several times for an oil change and I’ve had a great experience every time. Fast and friendly service. More
by Punkin
Employees Worked With
Jerimy Witt
May 16, 2019
See below Requested callback or text from Jerimy requesting status via the so called text help line several times never received response called and was told y Requested callback or text from Jerimy requesting status via the so called text help line several times never received response called and was told yesterday by I believe Eric part should arrive today and should be quick install today I never received call had to callback today talked to Fernando said part is there (who knows for how long and when they were going to call me)now said can’t be done til Monday extremely dissatisfied. More
by ABRUZINO
Employees Worked With
Fernando, Jerimy Witt, Fernando Hidalgo
May 15, 2019
Oil change, tire rotation Made an appointment, my car was serviced promptly. Rick the service man was very courteous & pleasant. My sales rep Tim Anzalone was also very helpful Made an appointment, my car was serviced promptly. Rick the service man was very courteous & pleasant. My sales rep Tim Anzalone was also very helpful! More
by xd4604
May 13, 2019
Damaged my rims. I went in to get my vehicle serviced and my car has only 6000 miles, and I got 3 out of my 4 rims scratched up and dealer doesn’t want to take respons I went in to get my vehicle serviced and my car has only 6000 miles, and I got 3 out of my 4 rims scratched up and dealer doesn’t want to take responsibility. I have bought multiple cars from here but for sure I won’t be going to Nissan anymore. More
by laurencioperez1
Employees Worked With
Jerimy Witt
May 06, 2019
Service Dropped car off at 8:00 am. I never heard from you so I called after 5:00. Vehicle was being driven. Why would you make me come back the next day, spe Dropped car off at 8:00 am. I never heard from you so I called after 5:00. Vehicle was being driven. Why would you make me come back the next day, spending money on an Uber, when I dropped it off first thing in the morning. And the problem with the transmission was not solved so I need to come back again. More
by JAB8292
Employees Worked With
Fernando Hidalgo
April 25, 2019
Very accommodating and easy to deal with. People are very nice and efficient in communication and follow up. We are very happy with Bill Kays sales team, finance team and service department. People are very nice and efficient in communication and follow up. We are very happy with Bill Kays sales team, finance team and service department. Thank you. More
by JJP2020
Employees Worked With
Khalil Sulaiman, Jerimy Witt, Kim Golden
